Personal Management I Flashcards

1
Q

Value, System, Leadership and Organization of Human Resources Management

A

Value & Competitiveness:

HRM is vital for immediate value creation and maintaining long-term competitive advantage.

System & Leadership:

Focus on HRM system design and leading employees and teams effectively.

Organization-wide Responsibility:

HRM tasks are the responsibility of all company areas, emphasizing a holistic approach

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2
Q

Taylorism Principles

A

3.Workload and remuneration :

  1. Specialization for efficiency :
    = Clear division between planning and execution tasks.
  2. Time studies and “One Best Way”:
    =Work is broken down into steps, each step is timed to find the most efficient method = enables more optimal organization of work

a. Remuneration is directly linked to workload
b. Above-average performance is rewarded = encourages productivity

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3
Q

ANG: HRM Stakeholder
FR: Parties prenantes de la GRH

A

Internal and external customers:

Managers, employees seeking human resources advice and candidates expressing interest in employment through job applications.

*Internal customers:

Employees at all levels, including industrial workers, staff, managers, trainees, freelancers and temporary workers, ( illustrates the breadth of HR’s scope).

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4
Q

FR : Tendances actuelles dans la Gestion des ressources humaines

ANG : Current trends in Human Resources Management

A

Team Networking: Emphasizes collaboration within and across teams.

Flat Hierarchies:
Focus on negotiation-oriented work, lateral leadership, and conflict management.

Flexibility:
Necessity of adapting to changes.
Diversity: Benefits from varied perspectives and backgrounds.

Globality:
Encourages cross-border work and learning.

Ethical Considerations: Importance of addressing transitional relationships, products, connections, and positioning.

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5
Q

FR : RH/Planification de la main-d’œuvre

ANG : HR/Workforce Planning

A

Concepts:
Continual Process:
Owned by the whole business, supported by HR.

Stakeholder Integration: Understanding needs and developing relationships is vital.

Agility and Analysis:
Must be flexible, evidence-based, and analytical.

Gap Identification:
Analyzing current workforce to forecast future needs.

Strategic Implementation: Solutions to meet future needs and achieve strategic goals.

HR Integration:
Connects with organizational development, talent management, recruitment, retention, succession planning, learning and development, and career development.

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6
Q

FR : Informations clés sur le Manpower Planning
ANG : Key infos about Manpower Planning

A

Must-Have Information:

Manpower Structure: Includes details on age, sex, education, qualifications/competencies, and diversity/inclusion metrics.

Absentee Rate: Monitoring absence levels.

Additional Data:

Turnover Rate: Understanding employee retention and attrition.

Hard-to-Fill Jobs: Identifying roles that are challenging to recruit for.

Exceptional Talent: Tracking standout individuals and their skills.

Training Needs: Requests for specific training programs.

Underutilized Skills: Identifying individuals trained in areas not currently utilized in their role.

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7
Q

Common HR Metrics

A
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8
Q

Recruitment & Selection

A

Recruitment
= Process of attracting individuals
On a timely basis
In sufficient numbers
With appropriate qualifications/competences
Encouraging them to apply for jobs

Sélection
= Process of choosing the individual best suited for
particular position and organization from a group of
applicants.
− Goal is to properly match people with jobs and organization

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9
Q

Internal vs. External Recruitment

A

Internal recruitment:
Modify existing employment through transfers or task changes.

Methods: Job offers, direct approach, discussions/career planning, staff development.

Advantages/disadvantages: Improves morale, less costly, shorter adaptation periods compared to a limited reserve, potential internal competition.

External recruitment:
This involves hiring new contracts, trainees or temporary workers.

Methods : Job advertisements, employment agencies, direct search, recruitment agencies, online job boards, on-campus recruitment, networking.

Advantages/disadvantages: contribution of new skills, larger pool of candidates versus higher costs, longer integration period.

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10
Q

Job Advertisement Checklist

A

Organization Details: Include the name and a brief overview of the company.

Job Role and Duties: Describe the position and its responsibilities.

Training Offered: Specify any provided training.

Competency Profile: Highlight essential skills and qualifications.

Salary Information: Mention compensation details.

Application Instructions: Provide clear directions for applying.

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11
Q

FR : Définition : Marque de l’employeur et image de l’employeur
ANG: Definition : Employer Brand and Employer Branding

A

Employer Brand: Represents a company’s identity as an attractive employer, combining authenticity, credibility, relevance, distinctiveness, and aspiration to appeal to potential and current employees.

Employer Branding: The strategy of promoting a company as the preferred employer to a specific target group, aiming to attract and retain the talent that the company most desires and needs.

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12
Q

FR : Déploiement des employés
ANG : Deployment in HRM

A

Staff deployment = enables employees to be matched to tasks for optimum use of resources, governed by employment contracts.

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13
Q

ANG : Personnel Deployment
FR : Déploiement du personnel

A

Includes :

  • Assignment of an activity to an employee
  • Job design: Structure and scope of tasks, including autonomy (horizontal/vertical).
  • Establishing/finding a work location: Specific place where work is performed.
  • Setting working hours: Hours between the start and end of work, excluding breaks, with variations such as fixed, flexible and dynamic schedules.
  • Recruitment: Filling a vacancy by optimizing job requirements and employee skills for effective staff deployment.
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14
Q

FR: Voix des employés
ANG Employee Voice

A

Definition of employee expression: Covers processes and structures enabling employee participation in decision-making.

= It enables employees to contribute directly and indirectly, and sometimes gives them the means to do so.

= Involves two-way communication processes and systems.

= Because it is conceived to ensure bottom-up communication by giving them a voice.

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15
Q

FR : Différents types d’entretiens avec le personnels
ANG: Different types of employee interviews

A
  1. Introduction Interview: Welcoming new employees.
  2. Leadership Interview: Discussions on motivation, criticism, or conflicts.
  3. Performance Interview: Assessing employee achievements.

4.Evaluation Interview: Formal appraisal discussions.

  1. Counseling and Development Interview
  2. Guidance and growth opportunities
  3. Goal-Setting Interview: Establishing objectives.
  4. Problem-Solving Interview: Addressing and resolving issues.
  5. Exit Interview: Feedback upon leaving the company.
  6. Compensation Interview: Conversations about pay.
  7. Group Discussions: Modern approach involving various group interview formats.
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16
Q

FR : Pratiques à connaitre concernant les informations données aux employés
ANG :

A

Obligation to Provide vs. Obtain Information:

1.Distinguishes between the responsibility of providing information (Bringschuld) and the need to seek it out (Holschuld).

2.Interpretation of Information: Trust in the information’s objectivity or subjectivity.

3.Costs Associated with Employee Information: Considering the expenses involved in disseminating information to staff.

  1. Legal Framework: Differentiates between legally mandated and voluntarily provided information.

5.Conciseness: Information should be brief, concise, and precise to ensure clarity and effectiveness.

17
Q

FR : Différents moyens de communication avec les employés
ANG: Different ways to communicate with employees

A
  1. Employee interviews
  2. Regular meetings/consultations

3.Seminars/retreats/workshops/markets/forums: Educational or interactive sessions for knowledge sharing.

4.Circulars/memo: Written communications for disseminating information.

5.Notice boards: Physical or digital boards for posting important notices.

6.Questions and answers/FAQ : To answer the most frequently asked questions.

  1. Magazines/Information bulletins
  2. Company meetings: Formal meetings for organizational updates.
  3. Employee surveys: Gathering feedback on various aspects.
  4. Supervisor appraisals: Performance appraisals of managers.
  5. Communication function/department: Specialized team to manage employee communication.
18
Q

Expression and levels of employee voice

A

Expression and levels of employee voice

Few voices: Minimal influence at job level.

Downward communication: Involvement at management level.

Some influence: Involvement at policy-making level.

Two-way communication: Level of ownership, allowing more dialogue.

19
Q

FR : Évaluation de performances
ANG : Performance Appraisal

A

Systematic assessment: Assesses performance and behavior.

Criteria assessed: Includes knowledge of work, quality and quantity of production.

Skills and attributes assessed: Initiative, leadership, reliability, cooperation.

Additional factors: Judgment, versatility, health.