personal management chapter 2

Question 1

Office Personalities

Rational

Answer 1

thinks logically yes/no/ right /wrong

Question 2

Office Personalities

Intuitive

Answer 2

instinic may appear lazy

Question 3

Office Personalities

Feeler

Answer 3

feel for the situation nonverbal communication

Question 4

Office Personalities

Doer

Answer 4

do, impulsiveness, oriented action

Question 5

Office Personalities

Pragmatist

Answer 5

task driven, timel fashion, don’t sit still

Question 6

Office Personalities

Conservator

Answer 6

tradionalsit, follow rules don’t break them

Question 7

Office Personalities

controller

Answer 7

responsible and strong will

Question 8

Rebel

Office Personalities

Answer 8

defiance, muniplulative, good woker/skills

Question 9

Houdini

Office Personalities

Answer 9

missing

Question 10

Jekyll and Hyde

Office Personalities

Answer 10

nice to manager but rude when they leave

Question 11

what is the foundation of team work

Answer 11

defining expectation and communicate

Question 12

Cliques

Answer 12

social grouping of people based on interests, objectives or goals
Exclude other team members
Create imbalance in the work place

Question 13

it take how many positive experiences to neutralize 1 negative experience

Answer 13

11

Question 14

5 categories of employee benefits

Answer 14

Private insurance
Cash bonus
Social insurance plans
    Social security, unemployment
      Workers comp
Services
     Uniforms allowances etc.
Paid time off

Question 15

cafeteria health plans are also called

Answer 15

flexible benefits plans

Question 16

Fringe benefis

Answer 16

Paid vacation, holidays, sick days
Medical insurance and prescription plans
Dental and vision plans
Personal days
Tuition reimbursement
Inclement weather days
Pension plans
Profit-sharing

Question 17

what is a frazzled employee

Answer 17

An employee who argues with a demanding patient not only upsets the patient more, but also becomes just as tense and out of control. An employee must be able to adapt to various situations that arise in a medical office” (Andress, 2009, p. 40).

Question 18

raise

usually a result of a great employee evaluation

Answer 18

merit raise

Question 19

raise

usually a cost of living raise plus a small percentage

Answer 19

fixed pay raise

Question 20

raise

pay is increased by varied amounts

Answer 20

flexible pay raise

Question 21

types of discipline

Answer 21

Primary
    Excessive absenteeism
    Unprofessional conduct
    Obscene language or behavior
    Insubordination
Secondary
Severe

Question 22

you don’t get an exit interview if you are

Answer 22

fired