personal management chapter 2 Flashcards
Office Personalities
Rational
thinks logically yes/no/ right /wrong
Office Personalities
Intuitive
instinic may appear lazy
Office Personalities
Feeler
feel for the situation nonverbal communication
Office Personalities
Doer
do, impulsiveness, oriented action
Office Personalities
Pragmatist
task driven, timel fashion, don’t sit still
Office Personalities
Conservator
tradionalsit, follow rules don’t break them
Office Personalities
controller
responsible and strong will
Rebel
Office Personalities
defiance, muniplulative, good woker/skills
Houdini
Office Personalities
missing
Jekyll and Hyde
Office Personalities
nice to manager but rude when they leave
what is the foundation of team work
defining expectation and communicate
Cliques
social grouping of people based on interests, objectives or goals
Exclude other team members
Create imbalance in the work place
it take how many positive experiences to neutralize 1 negative experience
11
5 categories of employee benefits
Private insurance
Cash bonus
Social insurance plans
Social security, unemployment
Workers comp
Services
Uniforms allowances etc.
Paid time offcafeteria health plans are also called
flexible benefits plans
Fringe benefis
Paid vacation, holidays, sick days Medical insurance and prescription plans Dental and vision plans Personal days Tuition reimbursement Inclement weather days Pension plans Profit-sharing
what is a frazzled employee
An employee who argues with a demanding patient not only upsets the patient more, but also becomes just as tense and out of control. An employee must be able to adapt to various situations that arise in a medical office” (Andress, 2009, p. 40).
raise
usually a result of a great employee evaluation
merit raise
raise
usually a cost of living raise plus a small percentage
fixed pay raise
raise
pay is increased by varied amounts
flexible pay raise
types of discipline
Primary
Excessive absenteeism
Unprofessional conduct
Obscene language or behavior
Insubordination
Secondary
Severeyou don’t get an exit interview if you are
fired
