chapter 4 written communication

Question 1

Why is written communiation important?

Answer 1

Reflects your skills, work ethic, integrity

Question 2

Six C’s of effective Writing

Answer 2

Clear
Coherent
Concise
Correct (accurate statements)
Courteous
Confident

Question 3

Goals - effective written communication

Answer 3

Choose the correct medium
Understand the reason for the communication
Outline what you want to accomplished
Outline the benefits of a response
Create credibility and acknowledge respect for the person receiving the communication.

Question 4

Writing a letter

Answer 4

Heading (letterhead paper)
Opening
The name and address
 of the person you are sending
 the letter to
Body
What you are saying
Closing

Question 5

Use Re:

Answer 5

to reference the topic

Question 6

most letters to patients

Answer 6

first class mail
Use if sending valuables
Date and time of delivery can be tricked
Can get a receipt if desired

Question 7

flyers, newsletters, bulletins

Answer 7

standard mail

Question 8

expedited and includes delivery on Sunday and Holidays

Answer 8

express mail

Question 9

best way to get an expedited delivery

Answer 9

priority mail

Question 10

Use if confirmation of delivery is needed

Answer 10

certified mail
for termination letters, peer review organizations, applications for staff privleges, requests for information from the physician national data bank, and workers comp/legal correspondence.

Question 11

cons of email

Answer 11

Not confidential – legal issue
No standards – people using make their own rules
Inappropriate content
Can be easily misinterpreted as rude or angry
Not everyone has access
Often sent without proof reading
Can be forwarded without the person knowing