Person-Centred Care

Question 1

What are the 4 key elements of person-centred care?

Answer 1

Personalised: see patient as a person and put their preferences first/tailor plans to their needs

Coordinated: integrated care to address health, social and emotional needs

Enabling: shared-decision making, support patient to self-manage condition

Patient treated with dignity, compassion and respect

Question 2

What ethical values underpin person-centred care?

What are the likely consequences of person-centred care?

Answer 2

Respect - recognise moral value of autonomous being
Autonomy - capacity to be ones own person
Dignity - promote self-respect
Care - beneficence and Best Interests

Consequences: better patient outcomes, less complaints, less risk of litigation, increased trust in medical profession

Question 3

Outline the Calgary-Cambridge model of the consultation

Answer 3

5 tasks: commence consultation, gather information, physical examination, explanation and planning, closing consultation

2 functions/themes: build relationship (establish trust, rapport, comfortable participation) and provide structure