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BEC > Performance Measures (M45) > Flashcards

Performance Measures (M45) Flashcards

1
Q

____ Describes how an organization uses its activities and resources to achieve its objectives

A

Strategy

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2
Q

____ Includes the performance measures used to ensure the strategy of the organization is being executed and to monitor performance

A

Execution

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3
Q

The ______ is a strategic performance measurement and management framework for implementing strategy by translating an organization’s mission and strategy into a set of performance measures

A

Balanced Scorecard

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4
Q

What are the 4 primary perspectives of a balanced scorecard?

A

1) Financial
2) Customer
3) Internal Business Processes
4) Learning & Growth

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5
Q

What are the 5 components of a balanced scorecard?

A

1) Strategic Objectives
2) Performance measures
3) Baseline performance
4) Targets
5) Strategic initiatives

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6
Q

What is the most important purpose of a balanced scorecard?

A

Measure performance

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7
Q

What are the 5 characteristics of the balanced scorecard?

A

1) Strategy-Focused
2) Balanced
3) Includes both financial & non-financial measures
4) Cause & Effect Linkages
5) Unique to the strategy

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8
Q

Economic Profit is…

A

Accounting Profit Minus Cost of Capital

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9
Q

Economic Value Added is…

A

Net operating profit after taxes -

[the after-tax weighted-average cost of capital * (total assets minus current liabilities)]

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10
Q

These ratios measure how effective a firm is at generating profit from operations. Management attempts to maximize these ratios to maximize firm value

A

Profitability Ratios

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11
Q

How do you calculate Gross Margin/Gross Profit

A 
Gross Sales
- Sales Discounts
- Sales Returns & Allow
= Net Sales
- CoGS
= GM/GP
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12
Q

How do you calculate common stockholder’s equity?

A 
Total SHE
- P/S Par Value
- P/S Dividends
- P/S Liq Premiums
= SHE to C/S
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13
Q

Calculate Cost of Goods Purchased

A 
Gross Purchases
- Purchases Discounts
- Purchases Returns & Allow
= Net Purchases
\+ Freight in
= CoG Purchased
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14
Q

Calculate Cost of Goods Sold

A 
Beginning Inventory
\+ CoG Purchased 
= CoGAS
- Ending Inventory
= CoGS
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15
Q

These ratios measure the effectiveness with which management finances the assets of the firm. They are used to evaluate the financial leverage of the firm

A

Debt Utilization Ratios

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16
Q

These ratios involve measures that consider the market value of the firm’s common stock

A

Market Ratios

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17
Q

What financial analysis technique would imply benchmarking with other firms?

a) Horizontal analysis
b) Vertical analysis
c) Cross-sectional analysis
d) Ratio analysis

A

C

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18
Q

This compares similar operations within different units of the same organization

A

Internal Benchmarking

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19
Q

This targets processes and methods used by an organization’s direct competitors

A

Competitive Benchmarking

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20
Q

This compares similar functions within the same broad industry

A

Functional or Industry Benchmarking

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21
Q

This compares processes that are independent of industry

A

Generic Benchmarking

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22
Q

When the Numerator is Greater than the Denominator, and you add equal amounts to both, you get a ___ in the ratio

A

Decrease

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23
Q

When the Numerator is Greater than the Denominator, and you decrease equal amounts to both, you get a ___ in the ratio

A

Increase

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24
Q

When the Denominator is Greater than the Numerator and you add equal amounts to both, you get a ___ in the ratio

A

Increase

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25
When the Denominator is Greater than the Numerator and you decrease equal amounts to both, you get a ___ in the ratio
Decrease
26
This is a continuous process of comparing the levels of performance in producing products and services and executing activities against the best levels of performance. It is the search for and implementation of best practices.
Benchmarking
27
These are the performance metrics used in benchmarking
Benchmarks
28
This focuses on managing the organization to excel in quality in all dimensions of products and services for customers
Total Quality Management
29
What are the 5 phases of the life cycle of business process management?
1) Design 2) Modeling 3) Execution 4) Monitoring 5) Optimization
30
This phase of the life cycle of business process management involves identification of existing processes and design of process improvements.
Design
31
This phase of the life cycle of business process management simulates the process in a test environment and performs "what if" analysis to try to determine how it will work under varying conditions
Modeling
32
This phase of the life cycle of business process management involves installing software, training personnel, testing, and implementing the new processes
Execution
33
This phase of the life cycle of business process management is continuous after the execution phase and involves tracking the processes with performance statistics
Monitoring
34
This phase of the life cycle of business process management involves retrieving performance statistics from modeling or monitoring and identifying potential bottlenecks or other problems for additional improvements of the process
Optimization
35
___________ is a statement of what the strategy must achieve and what is critical to its success
Strategy Objective
36
_________ is a key action program that is required to achieve strategic objectives
Strategic Initative
37
_____ are diagrams of the cause-and-effect relationships between strategic objectives
Strategy Maps
38
_____ describe the level of performance or rate of improvement needed in the performance measure
Targets
39
What is the formula for the Debt-to-Total-Asset Ratio?
Total Debt / Total Assets
40
What is the formula for the A/R Turnover?
Total Credit Sales / Avg AR
41
What is the formula for Inventory Turnover?
CoGS / Avg Inv
42
What is the formula for Total Asset Turnover?
Sales / Avg Total Assets
43
What is the formula for Return on Assets?
Net Income / Avg Total Assets
44
What are the costs related to designing components that will not break down
Prevention Costs
45
What are the costs relating to inspecting products to detect individual units that do not conform to specifications
Appraisal Costs
46
What are the costs incurred when substandard products are produced but discovered before shipment to the customer
Internal Failure Costs
47
What are the costs related to parts returned by customers
External Failure Costs
48
What is the formula for Return on Investment?
Sales / Investment * Net Income / Sales
49
Return on Investment is also known as Return on ____
Assets
50
A formula for Return on Investment is as follows: Sales / Investment * Net Income / Sales What is another formula that can be used when this information is not available?
Asset Turnover * Profit Margin on Sales
51
What is the formula for Capital Turnover?
Sales of Division / Invested Capital of Division
52
What is the formula for Residual Income?
Division Net Income - Imputed Interest on Investment
53
What is the DuPont Formula for calculating Return on Investment?
Asset Turnover * Income as a % of Sales = Return on Investment AKA [Revenue / Invested Capital] * [Income / Revenue] = [Income / Invested Capital]
54
How do you calculate Free Cash Flow?
Net Operating after taxes + Depr Exp - Change in Net Working Capital - Capital Expenditures
55
_____ is the practice of adding resources to shorten selected activity time on the critical path of a project
Project Crashing
56
When a project can be completed in a number of completely different ways that might involve branching after performing activities, the best schedule and control technique would be
Graphical Evaluation & Review Technique
57
T/F Residual income is a performance evaluation that is used in conjunction with return on investment (ROI) or instead of ROI. In many cases, residual income is preferred over ROI because residual income concentrates on maximizing absolute dollars of income rather than a percentage return as with ROI
TRUE
58
T/F Return on Investment = Return on Sales * Capital Turnover
TRUE
59
_____ is an improvement initiative specifically designed to address errors in defects
Six Sigma
60
T/F Residual income concentrates on maximizing absolute dollars of income rather than a percentage return as with ROI
TRUE

BEC (17 decks)

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