Performance management: Performance Evaluation

Question 1

Name the nine features of effective feedback.

Answer 1

1. Better quality information.
2. Clear & comprehensive.
3. Exception basis.
4. Controllable revenue & costs.
5. Regular basis.
6. Timely.
7. Accurate.
8. communicated.
9. Irrelevant data excluded.

Question 2

Define Budget slack.

Answer 2

deliberate over-estimation of expenditure / under-estimation of revenues in budgeting process.

Question 3

Tell me the levels of different aspects in Hopwood’s research.

Answer 3