performance management

Question 1

Advantages and disadvantages of on and off the job training?

Answer 1

on the job

• cheaper - decrease in performance
• working while training -

Off the job

• appropriate environment - expensive
• better teachers - not work while training

Question 2

Purpose of training

Answer 2

• increase employee skills
• increase motivation
• job familiarity
• better relationships
• increase in productivity and efficiency after training

Question 3

What is an appraisal and its purpose?

Answer 3

formal assessment to see how efficient and effective an employee is in the business

Question 4

1) What is management by objectives?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 4

1) Participative goal setting whereby the manager and employee jointly determine a set of objectives.

2)

• More aware of responsibilities
• More coherent idea of objectives

3)

• Employees more understanding of responsibilities
• Employees more efficient

Question 5

1) What are appraisals?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 5

1) Process whereby employee performance is documented and evaluated against pre-determined standards.

2)

• Identify areas to improve
• Become more efficient workers

3)
- More effective employees

Question 6

1) What is self-evaluation?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 6

1) Process whereby an employee assesses both their performance and contribution to business so as to identify strengths and weaknesses.

2)

• Active/engaged role
• More driven to reach targets

3)

• Gain insight into employee perceptions
• Understanding of employee strengths + weaknesses

Question 7

1) What is employee observation?
2) How does it achieve employee goals?
3) How does it achieve employer goals?

Answer 7

1)a number of other staff members (8-12) write observations about your performance

2)
- Areas for improvement determined

3)

• Understanding of employee strengths/weaknesses
• Able to improve employee performance

Question 8

Who are workplace relations participants?

Answer 8

• employee and HR
• unions and employer associations
• Fair work commission

Question 9

What are awards

Answer 9

Awards are set of minimum conditions and pay set by Fair Works Commission for an industry.

Question 10

What are agreements?

Answer 10

Agreements are set of conditions and pay above awards agreed upon between a collective of employees or an individual and the employer.

Question 11

When can conflicts occur in a workplace?

Answer 11

Disagreements and disputes about:

• pay
• conditions
• policies
• job security
• OH&S
• bullying

Question 12

What industrial actions can be taken to resolve disputes?

Answer 12

• Strikes: not going to work out of protest
• Work to rule: not doing any ‘extra’ work apart from the minimum
• Lockout: not letting employees into the workplace

Question 13

What are industrial actions?

Answer 13

Actions that can be taken when there are disputes and disagreements in negotiations. They can be protected (legal) or unprotected(illegal) depending on whether its approved by FWC.

Question 14

Dispute resolution procedures.

Answer 14

• Negotiations(informal)
• Grievance procedures
• Mediation
• Arbitration

Question 15

What is grievance procedures?

Answer 15

formal set of steps where an employee and employer can resolve matters relating to wage, conditions, and disciplinary action in the workplace

Question 16

What is Mediation?

Answer 16

Formal method of resolving a dispute between parties with the help of a third party (outsider). The third party person does not make any decisions or suggestions, they only help the parties in dispute work towards an agreement.

Question 17

What is arbitration?

Answer 17

A third party is involved similar to a mediation, however, in arbitration the third party makes a decision in the end. FWC can be an arbitrator.

Question 18

one reason why providing training may not lead to improved productivity

Answer 18

The cost of training can be high and improved productivity may not result because the employee didn’t apply themselves during the training, so the cost of the training is not recouped