implementing change Flashcards
Why is leadership important in change management?
- Motivates/inspires employees
- Acts decisively
- Maintains relationships with stakeholders
- Manages transition into change
- Communicates business intentions
Strat for market share
- marketing
- quality control/ pricing
Strat for net profit
- reduce waste
- automation
- decrease staff/redundancies
Strat for rate of productivity growth
- Training
- improved technology
Strat for increasing sales
- quality control/ pricing
- discounts
- multiple branding
Strat for staff absenteeism
- surveys
- change management style
- leadership/motivation
Strat to decrease waste
just in time sourcing of material
Strat for complaints
- surveys
- quality control/pricing
Strat for accidents
- training staff
Strat for staff turnover
- increase wages
- change management style
- leadership/motivation
1) What is change in Management Styles?
2) How can it act to respond to KPI’s?
1) When a manager change their style in order to increase the efficiency/effectiveness/employee involvement.
2) - High staff absenteeism/turnover = change to participative style = employees feel valued/motivated = more willing to work
- Low productivity level = change to autocratic = employee given clear task = increased productivity
1) What is change in Management Skills?
2) How can it act to respond to KPI’s?
1) When a manager extends their management skills in order to increase the efficiency/effectiveness of their role in directing employees.
2) - High customer complaints = change to delegation = employee given direction = more efficient customer service
- High staff absenteeism/turnover = change to interpersonal = employees motivated = more motivated to work
According to Senge, what is a Learning Organisation and its principles?
Organisations that promote positive thinking and behavior to accommodate desired changes.
- system thinking
- personal mastery
- Mental models
- Building shared vision
- team learning
What does the principle ‘Mental Models’ refer to?
Challenging old assumptions/mindsets (mental models) in order to empower employees to create something new and better than before.
What does ‘Building Shared Vision’ refer to?
The development of a common goal to which employees strive toward. Motivates employees through creating a focus and providing energy for learning.
What does the principle ‘Personal Mastery’ refer to?
Where an individual is committed to self-improvement and learning about themselves. Mastered through practice, training and self-reflection.
What does the principle ‘Team Learning’ refer to?
Where individuals learn from fellow employees and work toward achieving a shared vision as a group. Encourages open sharing of ideas and increases a businesses’ problem solving capacity.
What does the principle ‘Systems Thinking’ refer to?
The consideration of outside practices into business’ operation in order to avoid mistakes from shallow thinking. Seeing the bigger picture beyond the business.
1) 2 advantages of Senge’s Learning Organisation
2) 2 disadvantages of Senge’s Learning Organisation
1)
- Encourages employee thinking/participation = increased motivation
- Boosts creativity, innovation = competitive advantage
2)
- Requires significant cultural change = resistance/time consuming
- Large businesses may struggle to share ideas between all members
Low risk strategies to overcome employee resistance
Communication
Empowerment
support
Incentives (rewards)
High risk strategies to overcome employee resistance
Manipulation- not telling the whole truth
Threat- can cause stress or could backfire
Lewin’s step change model are ?
1) Unfreeze: Preparing business for change prior
- Understanding areas that need to change
- Help stakeholders understand necessity of change
- Implement strategies to overcome change
2) Change: Making staff feel involved in implementation of processes and practices (low risk strategies)
3) Refreeze: Sustaining and stabilizing the change.
- New policies/new culture
- Rewarding employees
- Developing business model
Impact of Lewin’s three step of change on stake holder
Mangers- succeed and increase skill set or not
employees- more opportunities or resentment/lose job
suppliers- increase or decrease of demand
public-increase or decrease employment
customer- cheaper better or expensive worse
CSR considerations when implementing change
1) Effect on Environment
- Recycling
- Renewable energy
- Waste management
2) Effect on Community
- Helping non-profits/Donation
- Supporting local activities/clubs
3) Effect on Workforce
- Providing work/life balance
- Employing local workers
- Providing good conditions/work safety
