implementing change

Question 1

Why is leadership important in change management?

Answer 1

• Motivates/inspires employees
• Acts decisively
• Maintains relationships with stakeholders
• Manages transition into change
• Communicates business intentions

Question 2

Strat for market share

Answer 2

• marketing

- quality control/ pricing

Question 3

Strat for net profit

Answer 3

• reduce waste
• automation
• decrease staff/redundancies

Question 4

Strat for rate of productivity growth

Answer 4

• Training

- improved technology

Question 5

Strat for increasing sales

Answer 5

• quality control/ pricing
• discounts
• multiple branding

Question 6

Strat for staff absenteeism

Answer 6

• surveys
• change management style
• leadership/motivation

Question 7

Strat to decrease waste

Answer 7

just in time sourcing of material

Question 8

Strat for complaints

Answer 8

• surveys

- quality control/pricing

Question 9

Strat for accidents

Answer 9

• training staff

Question 10

Strat for staff turnover

Answer 10

• increase wages
• change management style
• leadership/motivation

Question 11

1) What is change in Management Styles?

2) How can it act to respond to KPI’s?

Answer 11

1) When a manager change their style in order to increase the efficiency/effectiveness/employee involvement.
2) - High staff absenteeism/turnover = change to participative style = employees feel valued/motivated = more willing to work
- Low productivity level = change to autocratic = employee given clear task = increased productivity

Question 12

1) What is change in Management Skills?

2) How can it act to respond to KPI’s?

Answer 12

1) When a manager extends their management skills in order to increase the efficiency/effectiveness of their role in directing employees.
2) - High customer complaints = change to delegation = employee given direction = more efficient customer service
- High staff absenteeism/turnover = change to interpersonal = employees motivated = more motivated to work

Question 13

According to Senge, what is a Learning Organisation and its principles?

Answer 13

Organisations that promote positive thinking and behavior to accommodate desired changes.

• system thinking
• personal mastery
• Mental models
• Building shared vision
• team learning

Question 14

What does the principle ‘Mental Models’ refer to?

Answer 14

Challenging old assumptions/mindsets (mental models) in order to empower employees to create something new and better than before.

Question 15

What does ‘Building Shared Vision’ refer to?

Answer 15

The development of a common goal to which employees strive toward. Motivates employees through creating a focus and providing energy for learning.

Question 16

What does the principle ‘Personal Mastery’ refer to?

Answer 16

Where an individual is committed to self-improvement and learning about themselves. Mastered through practice, training and self-reflection.

Question 17

What does the principle ‘Team Learning’ refer to?

Answer 17

Where individuals learn from fellow employees and work toward achieving a shared vision as a group. Encourages open sharing of ideas and increases a businesses’ problem solving capacity.

Question 18

What does the principle ‘Systems Thinking’ refer to?

Answer 18

The consideration of outside practices into business’ operation in order to avoid mistakes from shallow thinking. Seeing the bigger picture beyond the business.

Question 19

1) 2 advantages of Senge’s Learning Organisation

2) 2 disadvantages of Senge’s Learning Organisation

Answer 19

1)

• Encourages employee thinking/participation = increased motivation
• Boosts creativity, innovation = competitive advantage

2)

• Requires significant cultural change = resistance/time consuming
• Large businesses may struggle to share ideas between all members

Question 20

Low risk strategies to overcome employee resistance

Answer 20

Communication
Empowerment
support
Incentives (rewards)

Question 21

High risk strategies to overcome employee resistance

Answer 21

Manipulation- not telling the whole truth

Threat- can cause stress or could backfire

Question 22

Lewin’s step change model are ?

Answer 22

1) Unfreeze: Preparing business for change prior
- Understanding areas that need to change
- Help stakeholders understand necessity of change
- Implement strategies to overcome change

2) Change: Making staff feel involved in implementation of processes and practices (low risk strategies)

3) Refreeze: Sustaining and stabilizing the change.
- New policies/new culture
- Rewarding employees
- Developing business model

Question 23

Impact of Lewin’s three step of change on stake holder

Answer 23

Mangers- succeed and increase skill set or not
employees- more opportunities or resentment/lose job
suppliers- increase or decrease of demand
public-increase or decrease employment
customer- cheaper better or expensive worse

Question 24

CSR considerations when implementing change

Answer 24

1) Effect on Environment
- Recycling
- Renewable energy
- Waste management

2) Effect on Community
- Helping non-profits/Donation
- Supporting local activities/clubs

3) Effect on Workforce
- Providing work/life balance
- Employing local workers
- Providing good conditions/work safety

Question 25

4 reasons for reviewing KPI’s?

Answer 25

1) Identify areas of most and least success.
2) Decide what changes need to be made to address issues.
3) Consistent checking = stop problems before they escalate.
4) Show if business has achieved/failed objectives.