Performance Management

Question 1

What is performance management ( intro + key words )

Answer 1

Components = all efficient + effective

Internal impacts overall in m&m ( system)

Cooperation + coordination + integration all functions improves whole

Continuous quality monitoring + improvement

Quality control is a priority in every process ( TQM ) right first time ; every time

Question 2

Effects of performance on success or failure

Answer 2

General management
Top- strategic planning
Middle + lower - implementation

Human Capital Management

• HR roles
• training , organizational structure , feedback , motivate

Finance
- AFS , liquidity ratios , acid test ratio , current capital ratio , ROI , solvency ratio

Purchasing function
- supply chain

Production

• factors affecting quality control
• commercial standards

Marketing function

• results
• managerial variables
• non managerial variables
• semi-material variables
• market research

Public Relations

Administrative / information management

• compliance
• accuracy
• effective , safe

Risk management strategies 
Risk assessment plan : 
- who in charge emergency 
- critical duties 
- emergency equipment 
- escape routes 
- training / drills

Question 3

Factors affecting quality control in production

Answer 3

Job tolerances 
Inspection points /number/method 
Inspection methods 
Human element impact on quality 
Methods of quality control : 
- sampling 
- inspections 

Commercial standards

Question 4

Financial Ratios

Answer 4

Liquidity ratio 
Current capital ratio 
Acid test ratio 
ROI ( profitability ) 
Solvency ratio

Question 5

Supply chain elements

Answer 5

Purchasing necessary resources

Production of G&S from resources

Managing inventory ( stock ) necessary for final

Transportation and distribution of needed resources for production and distribution to whole sailers / direct to customer

Question 6

Techniques that can be applied to improve performance **

Know

Answer 6

Risk management

Logistics management

Overall organization. (IT development)

Total quality management *

Benchmarking

Business process re-engineering (BPR)

Quality circles

Balance scorecard *

Question 7

Balance scorecard focus points

Answer 7

Financial perspective
Customer perspective
Internal ( business process perspective )
Learning & growth perspective