Conflict Management

Question 1

Reasons for conflict

Answer 1

Communication 
Change 
Resource allocation 
Personalities and emotions 
Inner conflict 
Inclusivity and cultural diversity 
Values and ethics

Question 2

Skills a manager needs to deal with conflict

Answer 2

Ability to deal with change 
Acceptance and cultural diversity 
Values and ethics 
Communication skills ability to think and act strategically 
EQ

Question 3

Third party inventions

Answer 3

CCMA 
Con-arb process 
WPF 
TU
EO