Performance Management Flashcards
1
Q
Advantages of quality control (4)
A
- Improves profitability
- Quality products
- Fewer complaints
- Opportunities for imporvement
2
Q
Performance Gap
A
Desired performance - Actual performance
3
Q
Top Management’s Performance (10)
A
- Planning
- No support for implemented plans
- Plan aimed at future objectives, but flexible for now
- Accurate objectives, with all factors understood
- Realistic and economical
- Timing
- Communication
- Simple
- How
4
Q
Balanced Scorecard (4)
A
- Financial perspective
- Customer perspective
- Internal process perspective
- Learning and growing perspective
5
Q
HR roles (4)
A
- Training programs
- Feedback
- Organisational structure
- Motivation
6
Q
Economic principle
A
Keeping purchasing price and stock-holding costs as low as possible in order to maximise profit and improve profitability
7
Q
Factors affecting quality control in production (4)
A
- Record deviations
- Job tolerances defined
- How many inspection points
- How many inspections
8
Q
Techniques to improve performance (5)
A
- Total Quality Management
- Benchmarking
- Business Process Re-engineering
- Quality Circles
- Value Chain Analysis
9
Q
Successful marketing results (4)
A
- Revenue
- Brand value
- Expanding customer base
- Gaining loyalty
