Conflict Management Flashcards
Conflict in teams (3)
- Role overload
- Role conflict
- Role ambiguity
Synergy
The interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual effects
Conflict
A disagreement through which the parties involved perceive a threat to their needs, interest or concerns
Functional Conflict
Non-aggressive form of conflict which stimulates creativity and allows ideas to flow
Dysfunctional Conflict
Aggressive type of disagreement where people refuse to work towards a solution and the task is compromised
Advantages of conflict (5)
- Create awareness of problems
- Stimulate creative thinking
- Understand problems better
- Collaboration
- Motivates people
Disadvantages of conflict (3)
- Hamper productivity
- Lower moral
- Inappropriate behaviour
Reasons for conflict (7)
- Change
- Inclusivity and Cultural Diversity
- Lack of, or Poor Communication
- Resource Allocation
- Personalities and Emotions
- Values and Ethics: Perceived or Real
- Inner conflict
Management Skills (6)
- Ability to deal with change
- Tolerance regarding inclusivity and cultural diversity
- Communication Skills
- Ability to think and act strategically
- Emotional Intelligence
- Values and ethics
Tools to manage conflict (6)
- Stimulating Functional Conflict
- Negotiation
- Smoothing
- Forcing
- Avoidance
- Compromise
Conciliation
A third party helping the conflicting parties to address their conflict directly and constructively, in the role of a facilitator
Mediator
Attempt to help the conflicting parties to reach a mutually acceptable decision by fulfilling an advisory role
Arbitrator
Makes a binding decision for both parties, so it is important that the arbitrator is fair and impartial
Third Parties for conflict (4)
- CCMA (Commission for Conciliation, Mediation, and Arbitration)
- Workplace Forums
- Employers Organisations
- Trade Unions
