Conflict Management Flashcards

1
Q

Conflict in teams (3)

A
  • Role overload
  • Role conflict
  • Role ambiguity
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2
Q

Synergy

A

The interaction of two or more agents or forces so that their combined effect is greater than the sum of their individual effects

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3
Q

Conflict

A

A disagreement through which the parties involved perceive a threat to their needs, interest or concerns

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4
Q

Functional Conflict

A

Non-aggressive form of conflict which stimulates creativity and allows ideas to flow

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5
Q

Dysfunctional Conflict

A

Aggressive type of disagreement where people refuse to work towards a solution and the task is compromised

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6
Q

Advantages of conflict (5)

A
  • Create awareness of problems
  • Stimulate creative thinking
  • Understand problems better
  • Collaboration
  • Motivates people
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7
Q

Disadvantages of conflict (3)

A
  • Hamper productivity
  • Lower moral
  • Inappropriate behaviour
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8
Q

Reasons for conflict (7)

A
  • Change
  • Inclusivity and Cultural Diversity
  • Lack of, or Poor Communication
  • Resource Allocation
  • Personalities and Emotions
  • Values and Ethics: Perceived or Real
  • Inner conflict
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9
Q

Management Skills (6)

A
  • Ability to deal with change
  • Tolerance regarding inclusivity and cultural diversity
  • Communication Skills
  • Ability to think and act strategically
  • Emotional Intelligence
  • Values and ethics
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10
Q

Tools to manage conflict (6)

A
  • Stimulating Functional Conflict
  • Negotiation
  • Smoothing
  • Forcing
  • Avoidance
  • Compromise
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11
Q

Conciliation

A

A third party helping the conflicting parties to address their conflict directly and constructively, in the role of a facilitator

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12
Q

Mediator

A

Attempt to help the conflicting parties to reach a mutually acceptable decision by fulfilling an advisory role

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13
Q

Arbitrator

A

Makes a binding decision for both parties, so it is important that the arbitrator is fair and impartial

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14
Q

Third Parties for conflict (4)

A
  • CCMA (Commission for Conciliation, Mediation, and Arbitration)
  • Workplace Forums
  • Employers Organisations
  • Trade Unions
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