Performance Based Questions

Question 1

Explain the steps to remove a DIMM and replace it with a new one.

Answer 1

1.) Pull the tabs on either end away from the DIMM.
2.) Pull the loose DIMM straight out of the slot and away from the motherboard.
3.) Ensure that the locking tabs are completely open and out of the way of the slot
4.) Align the new modules notch with the tab or tabs in the slot.
5.) Insert the new DIMM straight down in the slot.
6.) Apply firm and even pressure downward until the locking tabs automatically snap into place.
7.) Nudge the tabs inward toward the module to make sure they are tight.

Question 2

Explain the steps to remove a power supply from a computer chassis.

Answer 2

1.) Remove the power source from the system.
2.) Ground yourself and the computer to the same ground source
3.) Remove the cover from the system.
4.) Locate the power supply.
5.) Follow the wiring harness from the power supply to their terminal, disconnecting each one.
6.) Remove any obstructions that appear as if they might hinder the removal of the power supply.
7.) Locate and remove the machine screws on the outside of the case that is used to secure the power supply
8.) Pull the power supply out of the case.

Question 3

What are the steps used to clean an inkjet printer?

Answer 3

1.) Power on the printer and open the top cover to expose the area containing the print cartridges.
2.) Initiate the self-cleaning cycle.
3.) When the print head moves from its resting place, pull the AC plug
4.) Locate the sponge pads on which to apply the cleaning solution
5.) Using the supplied syringe, apply the cleaning solution to the sponge pads until they are saturated.
6.) Plug the printer back into the outlet and turn it on. The print head will park themselves.
7.) Turn off the printer and let the solution set for at least three hours.
8.) Power the printer back on and run three printer cleaning cycles. Print a nozzle check pattern or a test page.

Question 4

Match the protocol to its port
FTP
SSH
Telet
SMTP
DNS
DHCP
TFTP
HTTP
POP3
NetBIOS/NetBT
IMAP
SNMP
LDAP
HTTPS
SMB/CIFS
RDP

Answer 4

20, 21
22
23
25
53
67,68
69
80
110
137,139
143
161, 162
389
443
445
3389

Question 5

Explain the steps to install a PCIe network card for a Windows 10 desktop

Answer 5

1.) Power off the PC
2.) Remove the case and the metal or plastic blank covering the expansion slot opening
3.) Insert the new expansion card into the open slot.
4.) Secure the card with the provided screw
5.) Put the case back on and power up the computer
6.) Plug and play should auto recognize the NIC and install the driver, if not:
click start, settings, devices, Bluetooth and other devices, add a device, and select “Everything else”
7.) When windows finds the card, select it
8.) Attach a patch cable to then connector on the NIC and to a port in the wall

Question 6

Explain the steps to enable Microsoft Hyper-V