Performance Appraisal Flashcards
Define PERFORMANCE APPRAISAL
Performance appraisal is the continuous process of identifying, measuring and developing the performance of individuals and teams within the organisation and aligning their performance with the organisational goals.
What are the uses of performance appraisal?
- base pay, promotion and retention of employees
- to correct and reinforce training
- career planning of employees
- training and development methods
- performance management process
What is the performance appraisal process?
- Identify the specific performance appraisal goals
- Establish performance criteria and communicate them to the employees
- Examine the work performed
- Appraise the results
- Discuss the appraisal with the employee
What are the requirements for goal setting?
S - specific M - measurable A - achievable R - realistic T - time based
What do performance criteria include?
Traits, behaviours, competencies, goal achievement and improvement potential
What are some performance appraisal methods?
Graphic rating scale, alternation ranking, paired comparison and forced distribution
What are graphic rating scales?
A performance appraisal method
- rates employees according to defined factors
- judgement are recorded on a scale
- allows many employees to be evaluated quickly
What is alternation ranking?
A performance appraisal method
- all employees in a group are ranked in order of overall performance
- continues until all employees have been ranked
What is paired comparison?
A performance appraisal method
- compares the performance of each employee with every other employee in the group
- a single criterion, often overall performance, is usually the basis of the comparison
What is the forced distribution?
A performance appraisal method
- requires the rater to assign individuals in a work group to a limited number of categories
- it is similar to a normal frequency distribution
Where does the responsibility for appraisal lie within the organisation?
- the employee’s immediate supervisor
- subordinates
- peers and team members
- self appraisal
- customer appraisal
What are some performance appraisal problems?
- halo/horn error
- leniency/strictness
- central tendency
- recent behaviour bias
- personal bias
- lack of objectivity
What are the principles of an effective appraisal system?
- job related criteria
- performance expectation
- standardisation
- trained appraisers
- continuous open communication
What are other methods of performance appraisal?
- clinical incident
- behaviourally anchored rating scales (BARS)
- 360 degree feedback
