People - Learning & Development (Training & Development) Flashcards
Which is the best approach to use during a training needs analysis in a workforce with low power distance?
Conduct needs analyses in a participative manner.
Individuals in low power distance cultures tend to prefer a more participative management style. The other options all indicate organizational cultures that have high power distance.
Which describes the environment where adults learn best?
Debating ideas is encouraged.
In an environment focused on adult learners, the participants are resources to each other and bring a wealth of knowledge and experience. The instructor should encourage debating and challenging of ideas and create a participative and collaborative environment.
Which is a primary purpose of conducting a training and development needs assessment?
To align organizational effectiveness and development initiatives and corporate goals
The job of training and development is to support company goals. Therefore, a needs assessment allows organizational effectiveness and development leaders to develop training that advances the organization’s goals.
In the past, a customer service training program received low participant satisfaction scores. What recommendation should HR propose in order to enhance the effectiveness of the program?
Obtain feedback from members of the target audience.
To overcome resistance to training, it is helpful to involve members of the target audience to determine the content that is needed and how it should be delivered.
A domestic organization has staff dispersed throughout multiple states. There is a compliance requirement for a conflict of interest course that everyone must take. What is the best solution for the internal delivery of this course?
Mobile learning
Mobile learning is the best solution for this course, since there will be no travel costs and employees can take the course at any time. Gamification is probably not a good choice for a compliance course, and this answer does not address how to deliver the course in any case. Social media is not optimum for delivery of training, and, while YouTube could be an option, it is not internal.
In Kirkpatrick’s evaluation approach, what level measures changes in productivity after training?
Level 4: Results
A Level 4 evaluation assesses training in terms of business results such as customer satisfaction or productivity ratings.
In an environment focused on adult learners, the participants are resources to each other and bring a wealth of knowledge and experience. The instructor should encourage debating and challenging of ideas and create a participative and collaborative environment.
Debating ideas is encouraged
In an environment focused on adult learners, the participants are resources to each other and bring a wealth of knowledge and experience. The instructor should encourage debating and challenging of ideas and create a participative and collaborative environment.
Gaps between actual and desired performance are best identified in which phase of the ADDIE process?
Analysis
Training gaps are best identified during the assessment phase of training. The design and development of the training program and evaluation tools are based on the performance gap analysis.
Which method would be most effective when training a new receptionist to operate the phone system?
Demonstrating the system
Demonstration is best used when a trainee needs to see the correct way to operate equipment or concrete steps for completing a task. For many trainees, watching a task performed prior to trying it themselves is an ideal way to learn.
Which is a primary purpose of conducting a training and development needs assessment?
To align organizational effectiveness and development initiatives and corporate goals
The job of training and development is to support company goals. Therefore, a needs assessment allows organizational effectiveness and development leaders to develop training that advances the organization’s goals.
A government-mandated seminar on safety was recently converted to an e-learning course and is available on the organization’s intranet. The course consists of self-study units with accompanying quizzes and e-mail access to a subject matter expert. Which best describes the primary benefit of this approach?
Participants can complete the training when it is convenient for them.
The most important benefit of e-learning is that participants can work through the course at their convenience, making it more likely that they will actually complete the training. While it is nice to have access to a subject matter expert and track training results (especially for mandated courses), it is most important that the training is actually completed.
Which is a primary barrier to transfer of training?
Lack of reinforcement
The primary barrier participants experience is the lack of reinforcement and support when they try to apply training to the job.
Training activities that require participants to debate employment practices may be difficult for employees from what type of culture?
Large power distance culture
In large power distance organizations, less powerful employees accept autocratic and paternalistic structures and may be unwilling to debate or question decisions of leadership.
In an e-learning environment, what type of learning is being used when participants gather for discussion online at a specific time?
Synchronous learning
Which is the most important reason for training professionals to understand their own learning style?
People tend to teach the way they prefer to learn.
Training professionals need to understand their own learning styles, because they tend to teach others with the method by which they prefer to learn. Being aware of that makes them more cognizant of the need to develop activities that cater to a variety of learning styles.
