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Business Studies EDEXCEL IGSCE > People in Business :Unit 16 - 19 > Flashcards

People in Business :Unit 16 - 19 Flashcards

1
Q
  1. What is overdue?
A
  • money that has not been paid by the time expected.
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2
Q
  1. What is communication?
A

communication is when sender sends a message to the receiver.

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3
Q
  1. What is the process of communication?
A
  • sender– message– receiver — feedback to sender.
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4
Q
  1. What is a communication channel?
A
  • routes along which information might travel in a business.
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5
Q
  1. What are the 3 communication channels?
A
  • downward communication.
  • upward communication.
  • horizontal communication.
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6
Q
  1. What is downward communication?
A
  • passing messages from the top of the organisation to those at the bottom
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7
Q
  1. What is upward communication?
A
  • passing messages from the bottom of an organization to those at the top.
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8
Q
  1. What is horizontal communication?
A
  • exchange of information between parties on the same level in an organization’s hierarchy.
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9
Q
  1. What are the 3 importance of downward communication?
A
  • subordinates look to their managers for leadership and guidance.
  • allows the decisions made by management to be carried out by employees.
  • allows managers to command control and organise.
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10
Q
  1. What are the three importance of upward communication?
A
  • Helps manager to make decisions.
  • Can identify the needs of the subordinates.
  • ## can identify customer needs and wants as subordinates interact with customers.
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11
Q
  1. Who are subordinates?
A
  • people in the hierarchy who work under the control of a more senior worker.
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12
Q

12 What are the 2 types of communication?

A
  • Internal communication.
  • External communication.
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13
Q
  1. What is external communication?
A
  • external communication is communication between the business and those outside.
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14
Q
  1. What is internal communication?
A
  • internal communication is communication between people inside the business.
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15
Q
  1. What are the 2 ways of communication?
A
  • formal communication.
  • Informal communication.
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16
Q
  1. What is formal communication?
A

-formal communication is the use of recognized channels when communicating.

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17
Q
  1. What is informal communication?
A
  • informal communication is the use of non-approved channels when communicating.
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18
Q
  1. What are the 4 importance of good communication in a business?
A
  • wouldn’t lead to mistakes.
  • wastage of resources.
  • might create confusion thus, de-motivation.
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19
Q
  1. What are the 3 methods of communication?
A
  • Face-to-face communication.
  • Electronic communication.
  • Written communication
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20
Q
  1. What is face-to-face communication?
A

Face to face – involves holding a conversation in person.

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21
Q
  1. What are the 4 advantages of face-to-face communication?
A
  • allows immediate feedback.
  • encourages cooperation.
  • allows new ideas to be generated.
  • saves time.
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22
Q
  1. What are the 5 disadvantages of face-to-face communication?
A
  • negative body language may create a barrier.
  • a record of the message may not be kept.
  • Non-relevant information may be included.
  • In a meeting, some people may not listen.
  • Limits to the number reached.
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23
Q
  1. What are the 6 ways of written communication?
A
  • Electronic noticeboards.
  • Letters.
  • Notice boards.
  • Memorandrams.
  • forms.
  • Reports.
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24
Q
  1. What are the 7 ways of electronic communication?
A
  • Internet.
  • Social media.
  • Intranet.
  • Mobile phones.
  • Email.
  • Videoconferencing and teleconferencing.
  • Public address(PA) systems.
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25
Q
  1. What are the 4 ways the internet can be used?
A
  • market product.
  • market research.
    -compare competitors, and explore the market.
  • buy products/sell products online.
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26
Q
  1. What are the 9 barriers to communication?
A
  • lack of clarity
  • technological breakdowns.
  • poor communication skills.
  • long chain of command.
  • using the wrong medium.
  • distractions.
  • Business culture.
27
Q
  1. What are the 5 problems of ineffective communication in business?
A
  • High legal costs.
  • Higher staff turnover.
  • more staff absences.
  • Poor customer service.
  • more work-related injuries.
28
Q
  1. What is redeployment?
A
  • moving someone or something to a different place or job.
29
Q
  1. What are the 7 ways that barriers can be removed?
A
  • recruitment.
  • Training.
  • Written communication.
  • Technology
  • chain of command
  • Social events.
  • Change in business culture.
30
Q
  1. What is jargon?
A

isvocabulary used and understood by a specific group of people

31
Q
  1. What are the 3 types of employment?
A

-Job share.
- Full time employment.
- Part time employment.

32
Q
  1. What are the 3 other types of employment?
A
  • temporary employment.
  • seasonal employment.
  • casual employment.
33
Q
  1. What is full employment?
A

where a business takes on an employee who is expected to work a full week for 48 hours per week.

34
Q
  1. What is part-time employment?
A

part-time workers will work fewer hours than full- time collegues.

35
Q
  1. What is job share employment?
A
  • Job share is where two part-time workers share the work and pay of a single full-time post.
36
Q
  1. What is casual employment?
A
  • do not get any guarantees of work from their employer. some are “on the call”.
37
Q
  1. What is seasonal employment?
A
  • employees who are needed at a particular time of the year.
38
Q
  1. What is temporary employment?
A
  • when businesses need employees for a short period of time to cover for absent workers, long-term sickened.
39
Q
  1. Why may large businesses need staff? (4)
A

-business is expanding.
- people are leaving.
- positions become vacant owing to promotion.
- people are required temporarily.

40
Q
  1. What are the 7 stages of recruitment and employment?
A

-identify the type and nuber of employees needed.
- prepare a job description and person specification.
- advertise using appropriate media.
-select a shortlist for interview.
- carry out interviews.
- evaluate int. select best candidate.
- provide feedback for unsuccessful applicants.

41
Q
  1. What is job description?
A
  • The job description states the title of the job and outlines the tasks, duties and responsibilities associated with that job.
42
Q
  1. What is a person specification?
A

-personal profile of the type of person needed to do a particular job.

43
Q
  1. What is the application form?
A

-standard document used to collect information from a job applicant.

44
Q
  1. What curriculum vitae (Resume)?
A

document used by job seekers that lists personal details, qualifications, work experience, referees, and other details.

45
Q
  1. What is internal recruitment?
    external recruitment?
A

internal recruitment:- appointing workers from inside the business.
external recruitment:- appointing workers from outside the business.

46
Q
  1. What are the 4 advantages of internal recruitment?
    4 disadvantages of internal recruitment?
A

Ad:- it is cheaper because it saves on advertising.
- less trainning costs.
- staff may be motivated.
- the ability, personality of the person appointed is more preditcable.
Disad: -The existing workers may not have the skills required.
* No new ideas or experience comes into the business.
*Other companies may have
different ways of working and these ways may be better in some respect, including
making the business more efficient.
* A staff member may feel angry or jealous if a colleague is promoted before him/her

47
Q
  1. What are the 4 advantages of external recruitment?
    4 disadvantages of external recruitment?
A

Ad:
* More choice is available.
* A new person may be very talented and some have fresh ideas that could help the
business become very competitive.
* There may not be any suitable candidate within the organization in this case the
applicant must come from outside
Dis:
* Time consuming
* External recruitment is more costly because of advertising costs, etc.
* All external applicants have to be inducted because they are not familiar with the
organization’s culture.
* The risk of failure is high because the applicant is unaware of the organization.
* If the company recruits externally the internal candidates cannot be promoted and
therefore they will be demotivated.

48
Q
  1. What are the 6 ways to attract applicants for a job?
A
  • Advertising.
  • Headhunting.
  • word of mouth.
  • employment agencies.
  • Direct applicants.
  • Job centers.
49
Q
  1. What is a job advertisement? What are the 6 things included in an advertisement?
A

-Job advertisement is placed on adverts to attract applicants to work.
- - job title.
-name, address, email, and telephone number of employer.
- brief details of job description.
- skills, qualifications and work experience required.
- salary and other benefits.
- method of application/

50
Q
  1. What is shortlisting?
A

it is the process of selecting a small group of candidates suitable for interviewing.

51
Q
  1. What is an interview?
A
  • interview is where interviewers can find out more about the applicants by asking direct questions face to face.
52
Q
  1. What are the 3 uses of interviews?
A
  • help clarify information on the application form.
  • assess personality. motivation, attitude, commitment and communication skills.
  • challenge candidates by asking searching questions such as how they might deal with a specific work-related problem.
53
Q
  1. What is unfair dismissal?
A

when a worker is dismissed illegally by a business.

54
Q
  1. What is ombudsman?
A
55
Q
  1. What are equal opportunities?
A

offering every person an the same opportunities in a workplace regardless of their gender,disability, race, religion etc.

56
Q
  1. What are the 5 ways people are discriminated?
A

-Gender
- age
- race and religion
- sexual preference.
- disability.

57
Q
  1. What is the legislation on gender? Race& Religion? Disability? Sexual preference?
A

-Gender- sex discrimination act 1975.
- Equal Pay Act 1970.
Race and religion - Race relations Act 1976.
Disability - Equality Act 2010.

58
Q
  1. What is minimum wage?
A

is the minimum legal amount per hour, which most workers are entitled to be paid.

59
Q
  1. What are arrears?
A

-money that you owe someone or is owed to you, because you have not made, or have received, regular payments at the correct intervals or amounts.

60
Q
  1. What is apprenticeship?
A
61
Q
  1. What are the 3 reasons why the government sets minimum wages?
A

-to benefit disadvantaged workers.
- to reduce poverty.
- to help business.

62
Q
  1. What are the 3 benefits of minimum wages to business?
A

-people will be better motivated.
- low wage earners will be able to demand for businesses goods and services.
- may experience lower rates of staff absence.

63
Q
A

Business Studies EDEXCEL IGSCE (13 decks)

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