People in Business :Unit 16 - 19

Question 1

1. What is overdue?

Answer 1

• money that has not been paid by the time expected.

Question 2

2. What is communication?

Answer 2

communication is when sender sends a message to the receiver.

Question 3

3. What is the process of communication?

Answer 3

• sender– message– receiver — feedback to sender.

Question 4

4. What is a communication channel?

Answer 4

• routes along which information might travel in a business.

Question 5

5. What are the 3 communication channels?

Answer 5

• downward communication.
• upward communication.
• horizontal communication.

Question 6

6. What is downward communication?

Answer 6

• passing messages from the top of the organisation to those at the bottom

Question 7

7. What is upward communication?

Answer 7

• passing messages from the bottom of an organization to those at the top.

Question 8

8. What is horizontal communication?

Answer 8

• exchange of information between parties on the same level in an organization’s hierarchy.

Question 9

9. What are the 3 importance of downward communication?

Answer 9

• subordinates look to their managers for leadership and guidance.
• allows the decisions made by management to be carried out by employees.
• allows managers to command control and organise.

Question 10

10. What are the three importance of upward communication?

Answer 10

• Helps manager to make decisions.
• Can identify the needs of the subordinates.
• ## can identify customer needs and wants as subordinates interact with customers.

Question 11

11. Who are subordinates?

Answer 11

• people in the hierarchy who work under the control of a more senior worker.

Question 12

12 What are the 2 types of communication?

Answer 12

• Internal communication.
• External communication.

Question 13

13. What is external communication?

Answer 13

• external communication is communication between the business and those outside.

Question 14

14. What is internal communication?

Answer 14

• internal communication is communication between people inside the business.

Question 15

15. What are the 2 ways of communication?

Answer 15

• formal communication.
• Informal communication.

Question 16

16. What is formal communication?

Answer 16

-formal communication is the use of recognized channels when communicating.

Question 17

17. What is informal communication?

Answer 17

• informal communication is the use of non-approved channels when communicating.

Question 18

18. What are the 4 importance of good communication in a business?

Answer 18

• wouldn’t lead to mistakes.
• wastage of resources.
• might create confusion thus, de-motivation.

Question 19

19. What are the 3 methods of communication?

Answer 19

• Face-to-face communication.
• Electronic communication.
• Written communication

Question 20

20. What is face-to-face communication?

Answer 20

Face to face – involves holding a conversation in person.

Question 21

21. What are the 4 advantages of face-to-face communication?

Answer 21

• allows immediate feedback.
• encourages cooperation.
• allows new ideas to be generated.
• saves time.

Question 22

22. What are the 5 disadvantages of face-to-face communication?

Answer 22

• negative body language may create a barrier.
• a record of the message may not be kept.
• Non-relevant information may be included.
• In a meeting, some people may not listen.
• Limits to the number reached.

Question 23

23. What are the 6 ways of written communication?

Answer 23

• Electronic noticeboards.
• Letters.
• Notice boards.
• Memorandrams.
• forms.
• Reports.

Question 24

24. What are the 7 ways of electronic communication?

Answer 24

• Internet.
• Social media.
• Intranet.
• Mobile phones.
• Email.
• Videoconferencing and teleconferencing.
• Public address(PA) systems.

Question 25

25. What are the 4 ways the internet can be used?

Answer 25

- market product. - market research. -compare competitors, and explore the market. - buy products/sell products online.

Question 26

26. What are the 9 barriers to communication?

Answer 26

- lack of clarity - technological breakdowns. - poor communication skills. - long chain of command. - using the wrong medium. - distractions. - Business culture.

Question 27

27. What are the 5 problems of ineffective communication in business?

Answer 27

- High legal costs. - Higher staff turnover. - more staff absences. - Poor customer service. - more work-related injuries.

Question 28

28. What is redeployment?

Answer 28

- moving someone or something to a different place or job.

Question 29

29. What are the 7 ways that barriers can be removed?

Answer 29

- recruitment. - Training. - Written communication. - Technology - chain of command - Social events. - Change in business culture.

Question 30

30. What is jargon?

Answer 30

isvocabulary used and understood by a specific group of people

Question 31

31. What are the 3 types of employment?

Answer 31

-Job share. - Full time employment. - Part time employment.

Question 32

32. What are the 3 other types of employment?

Answer 32

- temporary employment. - seasonal employment. - casual employment.

Question 33

33. What is full employment?

Answer 33

where a business takes on an employee who is expected to work a full week for 48 hours per week.

Question 34

34. What is part-time employment?

Answer 34

part-time workers will work fewer hours than full- time collegues.

Question 35

35. What is job share employment?

Answer 35

- Job share is where two part-time workers share the work and pay of a single full-time post.

Question 36

36. What is casual employment?

Answer 36

- do not get any guarantees of work from their employer. some are "on the call".

Question 37

37. What is seasonal employment?

Answer 37

- employees who are needed at a particular time of the year.

Question 38

38. What is temporary employment?

Answer 38

- when businesses need employees for a short period of time to cover for absent workers, long-term sickened.

Question 39

39. Why may large businesses need staff? (4)

Answer 39

-business is expanding. - people are leaving. - positions become vacant owing to promotion. - people are required temporarily.

Question 40

40. What are the 7 stages of recruitment and employment?

Answer 40

-identify the type and nuber of employees needed. - prepare a job description and person specification. - advertise using appropriate media. -select a shortlist for interview. - carry out interviews. - evaluate int. select best candidate. - provide feedback for unsuccessful applicants.

Question 41

41. What is job description?

Answer 41

- The job description states the title of the job and outlines the tasks, duties and responsibilities associated with that job.

Question 42

42. What is a person specification?

Answer 42

-personal profile of the type of person needed to do a particular job.

Question 43

43. What is the application form?

Answer 43

-standard document used to collect information from a job applicant.

Question 44

44. What curriculum vitae (Resume)?

Answer 44

document used by job seekers that lists personal details, qualifications, work experience, referees, and other details.

Question 45

45. What is internal recruitment? external recruitment?

Answer 45

internal recruitment:- appointing workers from inside the business. external recruitment:- appointing workers from outside the business.

Question 46

46. What are the 4 advantages of internal recruitment? 4 disadvantages of internal recruitment?

Answer 46

Ad:- it is cheaper because it saves on advertising. - less trainning costs. - staff may be motivated. - the ability, personality of the person appointed is more preditcable. Disad: -The existing workers may not have the skills required. * No new ideas or experience comes into the business. *Other companies may have different ways of working and these ways may be better in some respect, including making the business more efficient. * A staff member may feel angry or jealous if a colleague is promoted before him/her

Question 47

47. What are the 4 advantages of external recruitment? 4 disadvantages of external recruitment?

Answer 47

Ad: * More choice is available. * A new person may be very talented and some have fresh ideas that could help the business become very competitive. * There may not be any suitable candidate within the organization in this case the applicant must come from outside Dis: * Time consuming * External recruitment is more costly because of advertising costs, etc. * All external applicants have to be inducted because they are not familiar with the organization's culture. * The risk of failure is high because the applicant is unaware of the organization. * If the company recruits externally the internal candidates cannot be promoted and therefore they will be demotivated.

Question 48

48. What are the 6 ways to attract applicants for a job?

Answer 48

- Advertising. - Headhunting. - word of mouth. - employment agencies. - Direct applicants. - Job centers.

Question 49

49. What is a job advertisement? What are the 6 things included in an advertisement?

Answer 49

-Job advertisement is placed on adverts to attract applicants to work. - - job title. -name, address, email, and telephone number of employer. - brief details of job description. - skills, qualifications and work experience required. - salary and other benefits. - method of application/

Question 50

50. What is shortlisting?

Answer 50

it is the process of selecting a small group of candidates suitable for interviewing.

Question 51

51. What is an interview?

Answer 51

- interview is where interviewers can find out more about the applicants by asking direct questions face to face.

Question 52

52. What are the 3 uses of interviews?

Answer 52

- help clarify information on the application form. - assess personality. motivation, attitude, commitment and communication skills. - challenge candidates by asking searching questions such as how they might deal with a specific work-related problem.

Question 53

53. What is unfair dismissal?

Answer 53

when a worker is dismissed illegally by a business.

Question 54

54. What is ombudsman?

Question 55

55. What are equal opportunities?

Answer 55

offering every person an the same opportunities in a workplace regardless of their gender,disability, race, religion etc.

Question 56

56. What are the 5 ways people are discriminated?

Answer 56

-Gender - age - race and religion - sexual preference. - disability.

Question 57

57. What is the legislation on gender? Race& Religion? Disability? Sexual preference?

Answer 57

-Gender- sex discrimination act 1975. - Equal Pay Act 1970. Race and religion - Race relations Act 1976. Disability - Equality Act 2010.

Question 58

58. What is minimum wage?

Answer 58

is the minimum legal amount per hour, which most workers are entitled to be paid.

Question 59

59. What are arrears?

Answer 59

-money that you owe someone or is owed to you, because you have not made, or have received, regular payments at the correct intervals or amounts.

Question 60

60. What is apprenticeship?

Question 61

61. What are the 3 reasons why the government sets minimum wages?

Answer 61

-to benefit disadvantaged workers. - to reduce poverty. - to help business.

Question 62

62. What are the 3 benefits of minimum wages to business?

Answer 62

-people will be better motivated. - low wage earners will be able to demand for businesses goods and services. - may experience lower rates of staff absence.