People in Business :Unit 16 - 19 Flashcards
- What is overdue?
- money that has not been paid by the time expected.
- What is communication?
communication is when sender sends a message to the receiver.
- What is the process of communication?
- sender– message– receiver — feedback to sender.
- What is a communication channel?
- routes along which information might travel in a business.
- What are the 3 communication channels?
- downward communication.
- upward communication.
- horizontal communication.
- What is downward communication?
- passing messages from the top of the organisation to those at the bottom
- What is upward communication?
- passing messages from the bottom of an organization to those at the top.
- What is horizontal communication?
- exchange of information between parties on the same level in an organization’s hierarchy.
- What are the 3 importance of downward communication?
- subordinates look to their managers for leadership and guidance.
- allows the decisions made by management to be carried out by employees.
- allows managers to command control and organise.
- What are the three importance of upward communication?
- Helps manager to make decisions.
- Can identify the needs of the subordinates.
- ## can identify customer needs and wants as subordinates interact with customers.
- Who are subordinates?
- people in the hierarchy who work under the control of a more senior worker.
12 What are the 2 types of communication?
- Internal communication.
- External communication.
- What is external communication?
- external communication is communication between the business and those outside.
- What is internal communication?
- internal communication is communication between people inside the business.
- What are the 2 ways of communication?
- formal communication.
- Informal communication.
- What is formal communication?
-formal communication is the use of recognized channels when communicating.
- What is informal communication?
- informal communication is the use of non-approved channels when communicating.
- What are the 4 importance of good communication in a business?
- wouldn’t lead to mistakes.
- wastage of resources.
- might create confusion thus, de-motivation.
- What are the 3 methods of communication?
- Face-to-face communication.
- Electronic communication.
- Written communication
- What is face-to-face communication?
Face to face – involves holding a conversation in person.
- What are the 4 advantages of face-to-face communication?
- allows immediate feedback.
- encourages cooperation.
- allows new ideas to be generated.
- saves time.
- What are the 5 disadvantages of face-to-face communication?
- negative body language may create a barrier.
- a record of the message may not be kept.
- Non-relevant information may be included.
- In a meeting, some people may not listen.
- Limits to the number reached.
- What are the 6 ways of written communication?
- Electronic noticeboards.
- Letters.
- Notice boards.
- Memorandrams.
- forms.
- Reports.
- What are the 7 ways of electronic communication?
- Internet.
- Social media.
- Intranet.
- Mobile phones.
- Email.
- Videoconferencing and teleconferencing.
- Public address(PA) systems.
- What are the 4 ways the internet can be used?
- market product.
- market research.
-compare competitors, and explore the market. - buy products/sell products online.
- What are the 9 barriers to communication?
- lack of clarity
- technological breakdowns.
- poor communication skills.
- long chain of command.
- using the wrong medium.
- distractions.
- Business culture.
- What are the 5 problems of ineffective communication in business?
- High legal costs.
- Higher staff turnover.
- more staff absences.
- Poor customer service.
- more work-related injuries.
- What is redeployment?
- moving someone or something to a different place or job.
- What are the 7 ways that barriers can be removed?
- recruitment.
- Training.
- Written communication.
- Technology
- chain of command
- Social events.
- Change in business culture.
- What is jargon?
isvocabulary used and understood by a specific group of people
- What are the 3 types of employment?
-Job share.
- Full time employment.
- Part time employment.
- What are the 3 other types of employment?
- temporary employment.
- seasonal employment.
- casual employment.
- What is full employment?
where a business takes on an employee who is expected to work a full week for 48 hours per week.
- What is part-time employment?
part-time workers will work fewer hours than full- time collegues.
- What is job share employment?
- Job share is where two part-time workers share the work and pay of a single full-time post.
- What is casual employment?
- do not get any guarantees of work from their employer. some are “on the call”.
- What is seasonal employment?
- employees who are needed at a particular time of the year.
- What is temporary employment?
- when businesses need employees for a short period of time to cover for absent workers, long-term sickened.
- Why may large businesses need staff? (4)
-business is expanding.
- people are leaving.
- positions become vacant owing to promotion.
- people are required temporarily.
- What are the 7 stages of recruitment and employment?
-identify the type and nuber of employees needed.
- prepare a job description and person specification.
- advertise using appropriate media.
-select a shortlist for interview.
- carry out interviews.
- evaluate int. select best candidate.
- provide feedback for unsuccessful applicants.
- What is job description?
- The job description states the title of the job and outlines the tasks, duties and responsibilities associated with that job.
- What is a person specification?
-personal profile of the type of person needed to do a particular job.
- What is the application form?
-standard document used to collect information from a job applicant.
- What curriculum vitae (Resume)?
document used by job seekers that lists personal details, qualifications, work experience, referees, and other details.
- What is internal recruitment?
external recruitment?
internal recruitment:- appointing workers from inside the business.
external recruitment:- appointing workers from outside the business.
- What are the 4 advantages of internal recruitment?
4 disadvantages of internal recruitment?
Ad:- it is cheaper because it saves on advertising.
- less trainning costs.
- staff may be motivated.
- the ability, personality of the person appointed is more preditcable.
Disad: -The existing workers may not have the skills required.
* No new ideas or experience comes into the business.
*Other companies may have
different ways of working and these ways may be better in some respect, including
making the business more efficient.
* A staff member may feel angry or jealous if a colleague is promoted before him/her
- What are the 4 advantages of external recruitment?
4 disadvantages of external recruitment?
Ad:
* More choice is available.
* A new person may be very talented and some have fresh ideas that could help the
business become very competitive.
* There may not be any suitable candidate within the organization in this case the
applicant must come from outside
Dis:
* Time consuming
* External recruitment is more costly because of advertising costs, etc.
* All external applicants have to be inducted because they are not familiar with the
organization’s culture.
* The risk of failure is high because the applicant is unaware of the organization.
* If the company recruits externally the internal candidates cannot be promoted and
therefore they will be demotivated.
- What are the 6 ways to attract applicants for a job?
- Advertising.
- Headhunting.
- word of mouth.
- employment agencies.
- Direct applicants.
- Job centers.
- What is a job advertisement? What are the 6 things included in an advertisement?
-Job advertisement is placed on adverts to attract applicants to work.
- - job title.
-name, address, email, and telephone number of employer.
- brief details of job description.
- skills, qualifications and work experience required.
- salary and other benefits.
- method of application/
- What is shortlisting?
it is the process of selecting a small group of candidates suitable for interviewing.
- What is an interview?
- interview is where interviewers can find out more about the applicants by asking direct questions face to face.
- What are the 3 uses of interviews?
- help clarify information on the application form.
- assess personality. motivation, attitude, commitment and communication skills.
- challenge candidates by asking searching questions such as how they might deal with a specific work-related problem.
- What is unfair dismissal?
when a worker is dismissed illegally by a business.
- What is ombudsman?
- What are equal opportunities?
offering every person an the same opportunities in a workplace regardless of their gender,disability, race, religion etc.
- What are the 5 ways people are discriminated?
-Gender
- age
- race and religion
- sexual preference.
- disability.
- What is the legislation on gender? Race& Religion? Disability? Sexual preference?
-Gender- sex discrimination act 1975.
- Equal Pay Act 1970.
Race and religion - Race relations Act 1976.
Disability - Equality Act 2010.
- What is minimum wage?
is the minimum legal amount per hour, which most workers are entitled to be paid.
- What are arrears?
-money that you owe someone or is owed to you, because you have not made, or have received, regular payments at the correct intervals or amounts.
- What is apprenticeship?
- What are the 3 reasons why the government sets minimum wages?
-to benefit disadvantaged workers.
- to reduce poverty.
- to help business.
- What are the 3 benefits of minimum wages to business?
-people will be better motivated.
- low wage earners will be able to demand for businesses goods and services.
- may experience lower rates of staff absence.
