PBX - Engineering Management Flashcards
Pinoybix- Engineering Management
Engineering is:
An art
Both science and art
A science
Neither are nor science
A science
Management is:
An art
Both science and art
A science
Neither art nor science
An art
Engineers can become good managers only through ___________.
Experience
Taking master degree in management
Effective career planning
Trainings
Effective career planning
If you are an engineering wanting to become a manager, what will you do?
Develop new talents
Acquire new values
Broaden your point of view
All of the above
All of the above
When engineer enters management, what is the most likely problem he finds difficult to acquire?
Learning to trust others
Learning how to work through others
Learning how to take satisfaction in the work of others
All of the above
All of the above
What management function refers to the process of anticipating problems, analyzing them, estimating their likely impact and determining actions that will lead to the desired outcomes and goals?
Planning
Leading
Controlling
Organizing
Planning
What refers to the establishing relationships between people and things in such a way that human and materials resources are effectively focused toward achieving the goal of the company?
Planning
Leading
Controlling
Organizing
Organizing
What management function involves selecting candidates and training personnel?
Organizing
Staffing
Motivating
Controlling
Staffing
What management function involves orienting personnel in the most effective way and channeling resources?
Directing
Planning
Organizing
Leading
Directing
Actual performance normally is the same as the original plan therefore it is necessary to check for deviation and to take corrective action. This action refers to what management function?
Organizing
Planning
Controlling
Staffing
Controlling
What refers to management function which is to encourage others to follow the example set for them, with great commitment and conviction?
Staffing
Motivating
Controlling
Leading
Leading
What refers to a principal function of lower management which is to instill in the workforce a commitment and enthusiasm for pursuing the goals of the organization?
Directing
Motivating
Staffing
Controlling
Motivating
What refers to the collection of the tolls and techniques that are used on the predefined set of inputs to produce a predefined set of outputs?
Project Management
Engineering Management
Management
Planning
Project Management
Which is NOT an element of project management process?
Data and information
Research and development
Decision making
Implementation and action
Research and development
What is the most essential attribute of a project manager?
Leadership
Charisma
Communication skill
Knowledge
Leadership
In project management, what provides a simple yet effective means of monitoring and controlling a project at each stage of its development?
R&D model
Project feasibility
Life cycle model
All of the above
Life cycle model
What project life cycle model is the most relevant for information technology project?
Morris model
Waterfall model
Incremental release model
Prototype model
Waterfall model
In project management, “R & D” stands for:
Retail Distribution
Research and Development
Repair and Develop
Reduce and Deduce
Research and Development
In project management, “O & M” stands for:
Operation and Manpower
Operation and Maintenance
Operation and Management
Operation and Mission
Operation and Maintenance
A project management must be very good in which of the following skills?
Communication skills
Human relationship skills
Leadership skills
All of the above
All of the above
Project integration management involves which of the following processes?
Project plan development
Project plan execution
Integrated change control
Quality planning
Quality planning
Project quality management involves all of the following processes except:
Quality Planning
Quality Assurance
Quality Control
Quality Feature
Quality Feature
What is defined as an organized method of providing past, present, and projected information on internal operations and external intelligence for use in decision-making?
Electronic Data Processing Systems
Management Information Systems
Central Process Systems
Data Management System
Management Information Systems
Middle management level undertakes what planning activity?
Intermediate planning
Strategic planning
Operation planning
Direct planning
Intermediate planning
Strategic planning is undertaken in which management level?
Lower management level
Middle management level
Top management level
Lowest management level
Top management level
What is the advantage of free-rein style of leadership?
Little managerial control and high degree of risk
Time consuming and cost ineffective
Little ideas from subordinate in decision-making
All of the above
Little managerial control and high degree of risk
If you are appointed as a division manager, your first task is most likely to
Set goals
Determine the resources needed
Set a standard
Develop strategies and tactics
Set goals
What is defined as the process of planning, organizing, and controlling operations to reach objective efficiently and effectively?
General Management
Engineering Management
Production Management
Operations Management
Operations Management
For a project manager to achieve his given set of goals through other people, he must have a good __________.
Interpersonal skills
Communication skills
Leadership
Decision making skills
Interpersonal skills
What type of conflict do managers encounter when there is disagreement on issues of territorial power or hidden agenda?
Technical opinion conflict
Politics
Ambiguous roles
Managerial procedure conflict
Politics
The process of partitioning an organization into subunits to improve efficiency is known as __________.
Division of labor
Segmentation
Departmentalization
Territorialization
Departmentalization
By departmentalization of an organization, it decentralizes __________?
Authority
Responsibility
Accountability
All of the above
All of the above
What type of committee companies or corporations created for a short term purpose only?
Interim committee
Temporary committee
Standing committee
Ad hoc committee
Ad hoc committee
What refers to a description of whether the objectives are accomplished?
Efficiency
Effectiveness
Ability to manage
Decision-making ability
Effectiveness
An engineering is required to finish a certain engineering job in 20 days. He is said to be __________ if he finished the job within the required period of 20 days.
Efficient
Effective
Reliable
Qualified
Effective
If an engineer provides less input (labor and materials) to his project and still come out with the same output, he is said to be more __________.
Managerial skill
Economical
Effective
Efficient
Efficient
To determine a qualified applicant, the engineer manager will subject the applicant to a test that is used to measure a person’s current knowledge of a subject?
Interest test
Aptitude test
Performance test
Personality test
Performance test
What type of training is a combination of on-the-job training and experience with classroom instruction in particular subject?
On-the-job training
Vestibule school
Apprenticeship program
In-basket
Apprenticeship program
What type of authority refers to a specialist’s right to oversee lower-level personnel involved in the project regardless of the personnel’s assignment in the organization?
Top authority
Line authority
Staff authority
Functional authority
Functional authority
When a consultant or specialist gives advice to his superior, he is using what type of authority?
Top authority
Line authority
Staff authority
Functional authority
Staff authority
When structuring an organization, the engineer manager must be concerned with the DETERMINING THE SCOPE OF WORDS and how it is combined in a job. This refers to __________.
Division of labor
Delegation of authority
Departmentation
Span of control
Division of labor
When structuring an organization, the engineer must be concerned with the grouping of related jobs, activities, or processes into major organizational subunits. This refers to:
Division of labor
Delegation of authority
Departmentation
Span of control
Departmentation
Which technique will the manager use when evaluating alternative using qualitative evaluation?
Comparison technique
Intuition and subjective judgement
Rational technique
Analytical technique
Intuition and subjective judgement
Which technique will the manager use when evaluating alternative using quantitative evaluation?
Rational and analytical techniques
Intuition and subjective technique
Comparison in number technique
Cost Analysis
Rational and analytical techniques
What refers to the strategic statement that identifies why an organization exists, its philosophy of management, and its purpose as distinguished from other similar organizations in terms of products, services and markets?
Corporate mission
Corporate vision
Corporate character
Corporate identity
Corporate mission
What refers to a process of influencing and supporting others to work enthusiastically toward achieving objectives?
Power
Leadership
Teamwork
Charisma
Leadership
What describes how to determine the number of service units that will minimize both customer’s waiting time and cost of service?
Queuing theory
Network model
Sampling theory
Simulation
Queuing theory
What refers to the rational way to conceptualize, analyze and solve problems in situations involving limited or partial information about the decision environment?
Sampling theory
Linear programming
Decision theory
Simulation
Decision theory
What is quantitative technique where samples of populations are statistically determined to be used for a number of processes, such as quality control and marketing research?
Sampling theory
Linear programming
Decision theory
Simulation
Sampling theory
The engineer manager must be concern with the needs of his human resources. What refers to the need of the employees for food, drinks, and rest?
Physiological need
Security need
Esteem need
Self-actualization need
Physiological need
What refers to the learning that is provided in order to improve performance on the present job?
Training
Development
Vestibule
Specialized Courses
Training
What technique is best suited for projects that contain many repetitions of some standard activities?
Benchmark job technique
Parametric technique
Modular technique
Non-modular technique
Benchmark job technique
What organizational structure is based on the assumption that each unit should specialize in a specific functional area and perform all of the tasks that require its expertise?
Functional organization
Territorial organization
Process organization
Product organization
Functional organization
What type of organization structure in which each project is assigned to a single organizational unit and the various functions are performed by personnel within the unit?
Functional organization
Territorial organization
Process organization
Product organization
Product organization
What organizational structure provides a sound basis for balancing the use of human resources and skills?
Functional organization
Matrix organization
Process organization
Product organization
Matrix organization
In which type of organization where the structure can lead to a “dual boss” phenomenon?
Functional organization
Matrix organization
Process organization
Product organization
Matrix organization
Which one is an advantage of a matrix organization?
Rapid reaction organization
Adaptation to changing environment
State-of-the-art technology
Better utilization of resources
Rapid reaction organization
Which one is a disadvantage of a matrix organization?
Dual accountability of personnel
Conflicts between project and functional managers Profit-and-loss accountability difficulty
Inefficient use of specialist
Inefficient use of specialist
Which one is an advantage projectized organization?
Efficient use of technical personnel
Good project schedule and cost control
Single point for customer contact
Rapid reaction time possible
Efficient use of technical personnel
Which one is a disadvantage of a projectized organization?
Uncertain technical direction
Inefficient use of specialist
Insecurity regarding future job assignments
Slower work flow
Slower work flow
Which one is an advantage of a functional organization?
Efficient use of technical personnel
Rapid reaction time possible
Career continuity and growth of technical personnel
Good technology transfer between projects
Rapid reaction time possible
Which one is disadvantage of a functional organization?
Weak customer interface
Weak project authority
Inefficient use of specialist
Slower work flow
Inefficient use of specialist
In what type of organization where a project manager is held responsible for completion of the project and is often assigned a budget?
Functional organization
Matrix organization
Projectized organization
Project coordinated-organization
Matrix organization
In selecting an organizational structure, which of the following is not a criterion?
Finance and accounting
Customer relation
Location
Technology
Location
What is NOT a factor to be taken into consideration when selecting an organizational structure for managing projects?
Overhead cost
Type of technology used
Location of the project
Level of uncertainty in projects
Location of the project
If a project have multidimensional goals, the project manager often use his __________ to reach a compromise solution.
Leadership
Tradeoff analysis skill
Authority
Decision-making skill
Tradeoff analysis skill
Who is responsible for ensuring that the project is completed successfully as measured by time, cost, performance and stakeholder satisfaction?
Functional manager
Project manager
Chief engineer
Department supervisor
Project manager
Who is responsible for running a department so that all his customers are served efficiently and effectively?
Area manager
Sales manager
Functional manager
Project manager
Functional manager
What is the major activity of the project support office?
Administrative support for projects
Support for tools and techniques
Overall project management support
Project management via the internet
Administrative support for projects
What is the major activity of the project office?
Administrative support for projects
Support for tools and techniques
Overall project management support
Project management via internet
Overall project management support
What is an important tool for the design and implementation of the project’s work content?
Linear responsibility chart
Gantt chart
Life cycle model
Project design chart
Linear responsibility chart
What chart summarizes the relationships between project stakeholders and their responsibilities in each project element?
Linear responsibility chart
Matric responsibility chart
Responsibility interface matrix
All of the above
All of the above
What network model enables engineer managers to schedule, monitor, and control large and complex projects by using only one time factor per activity?
Forecasting
Critical path method
Program evaluation review technique
Simulation
Critical path method
What network model enables engineer managers to schedule, monitor, and control large and complex projects by employing three time estimate for each activity?
Forecasting
Critical path method
Program evaluation review technique
Simulation
Program evaluation review technique
For a project manager to have an effective means of identifying and communicating the planned activities and their interrelationships, he must use a network technique. One of the network techniques is commonly known as CPM. What does CPM stands for?
Critical plan method
Critical path method
Critical project method
Coordinated plan method
Critical path method
For a project manager to have an efficient means of identifying and communicating the planned activities and their interrelationships, he must use a network technique. One of the network techniques is commonly known as PERT. What does PERT stands for?
Project evaluation review technique
Program evaluation review technique
Path evaluation review technique
Program execution review technique
Program evaluation review technique
What is the benefit of using PERT/CPM network as integral component of project management?
They furnish a consistent framework for planning, scheduling, monitoring and controlling project.
They illustrate the inter-dependencies of all tasks.
They can be used to estimate the expected project completion dares as well as the probability that the project will be completed by a specific date.
All of the above
All of the above
The CPM was developed by Rand and Walker in what year?
1957
1958
1959
1960
1957
In what year was PERT developed?
1957
1958
1959
1960
1958
In Morris life cycle model, a project is divided into how many stages to be performed in sequence?
3
4
5
6
4
What is the first stage in the life cycle of a project using Morris model?
Planning and design
Feasibility
Production
Feasibility
Risk management is:
Risk avoidance
Controlling risk
To gain opportunities
All of the above
Controlling risk
What technique a manager must use if he decides to absorb the risk in the project?
Create buffer in the form of management reserve or extra time in schedule
Use a different technology
Use a different supplier
Buying insurance
Create buffer in the form of management reserve or extra time in schedule
Buying insurance is a form of:
Risk elimination
Risk reduction
Risk sharing
Risk adsorption
Risk sharing
What refers to any technique used either to minimize the probability of an accident or to mitigate its consequences?
Reliability management
Risk management
Quality assurance management
Project assurance management
Risk management
What refers to the techniques that encompass risk assignment and the inclusive evaluation of risk, costs and benefits of alternative projects or policies?
Risk management
Risk-benefit analysis
Benefit management
Uncertainty analysis
Risk-benefit analysis
What is measured by the amount of resources that a manager can allocate without the need to get an approval from his or her manager?
Responsibility
Leadership
Authority
Tradeoff skill
Authority
What is defined as a course of action aimed at ensuring that the organization will achieve its objectives?
Goal
Strategy
Program
Plan
Strategy
When there is a degradation of service provided by the company to clients, it is a sign that the engineer manager in-charge:
Lacks leadership skill
Has inadequate control
Has poor organization
Has no proper planning
Has inadequate control
What principal element of uncertainty refers to a measure of the relevance of available information to the problem at hand?
Statistical confidence
Tolerance
Incompleteness of the data
Ambiguity in modeling the problem
Tolerance
One of the mnemonic management tool used is the SMEAC. What does the acronym SMEAC stands for?
Situation, Mission, Execution, Administration, Coordination
Situation, Mission, Execution, Application, Communication
Situation, Mission, Execution, Administration, Communication
Strategy, Mission, Execution, Administration, Communication
Situation, Mission, Execution, Administration, Communication
In the management tools, SMEAC, where A stands for administration, which is the appropriate question will the manager ask?
What do we need to get it done?
What are we aiming to do?
How are we going to do it?
What is the operation environment?
What do we need to get it done?
In project management, what is usually the first step underlying in the process of performing a project?
Select appropriate performance measures
Define the goals of the project and their relative importance
Identify a need for a product or service
Develop a technological concept
Identify a need for a product or service
In the process of performing a project, after the need for a product or service is identified, what is usually the next step?
Define the goals of the project and their relative importance
Develop a budget
Develop a schedule
Develop the technological concept
Define the goals of the project and their relative importance
What is usually the last step in the process of performing a project?
Select appropriate performance measures
Implement a plan
Monitor and control the project
Evaluate project success
Monitor and control the project
To consider the consequence of uncertainly on project management, laws on project management are developed. One of which is “A careless planned project will take __________ times longer to complete than expected
Three
Four
Two
Two and a half
Three
In the typical functional organization hierarchy, the chief engineer is under the __________.
Finance manager
Manufacturing manager
General manager
Marketing manager
General manager
What is a diagram of the organization’s official positions and formal lines of authority called?
Organization chart
Authority chart
Policy chart
Control chart
Organization chart
What is defined as the process of identifying and choosing alternative courses of action in a manner appropriate to the demands of the situations?
Sampling theory
Alternative-analysis
Problem-solving
Decision-making
Decision-making
What refers to the activity of incorporating the technical know how with the ability to organize and coordinate workforce, materials, equipment and all other resources including money?
Engineering management
Engineering technology
Technical manger
General management
Engineering management
Defined as the creative problem solving process of planning, organizing, leading, and controlling an organization’s resources to achieve its mission and objectives.
A. Management
B. Planning
C. Organizing
D. Supervision
Management
Refers to the activity combining “technical knowledge with the ability to organize and coordinate worker power, materials, machinery, and money.”
A. Engineering Management
B. Engineering Materials
C. Engineering Organization
D. Engineering Club
Engineering Management
The following are considered as functions of an engineer except
A. Testing
B. Construction
C. Sales
D. Physical Education
Physical Education
A function of an engineer where the engineer is engaged in the process of learning about nature and codifying this knowledge into usable theories.
A. Research
B. Design and Development
C. Testing
D. Manufacturing
Research
A function of an engineer where the engineer undertakes the activity of turning a product concept to a finished physical term.
A. Research
B. Manufacturing
C. Testing
D. Design and Development
Design and Development
A function of an engineer where the engineer works in a unit where new products or parts are tested for workability.
A. Research
B. Design and Development
C. Testing
D. Manufacturing
Testing
A function of an engineer where the engineer is directly in charge of production personnel or assumes responsibility for the product.
A. Research
B. Design and Development
C. Testing
D. Manufacturing
Manufacturing
A function of an engineer where the engineer is either directly in charge of the construction personnel or may have responsibility for the quality of the construction process.
A. Construction
B. Sales
C. Consulting
D. Government
Construction
A function of an engineer where the engineer assists the company’s customers to meet their needs, especially those that require technical expertise.
A. Construction
B. Government
C. Consulting
D. Sales
Sales
A function of an engineer where the engineer works as consultant of any individual or organization requiring his services.
A. Construction
B. Sales
C. Consulting
D. Government
Consulting
A function of an engineer where the engineer may find employment in the government performing any of the various tasks in regulating, monitoring, and controlling the activities of various institutions, public or private.
A. Construction
B. Sales
C. Government
D. Consulting
Government
A function of an engineer where the engineer gets employment in a school and is assigned as a teacher of engineering courses.
A. Teaching
B. Government
C. Management
D. Consulting
Teaching
A function of an engineer where the engineer is assigned to manage groups of people performing specific tasks.
A. Teaching
B. Government
C. Management
D. Consulting
Management
Defined as the process of identifying and choosing alternative courses of action in a manner appropriate to the demands of the situation.
Decision Making
The first step in Decision making process is to
Analyze environment
B. Diagnose problem
C. Make a choice
D. Articulate problem or opportunity
Diagnose Problem
The last step in decision making process is to
A. Analyze environment
B. Make a choice
C. Diagnose problem
D. Evaluate and adapt decision results
Evaluate and adapt decision results
Refers to evaluation of alternatives using intuition and subjective judgment.
A. Quantitative evaluation
B. Qualitative evaluation
C. Relative evaluation
D. Subjective evaluation
Qualitative Evaluation
Refers to evaluation of alternatives using any technique in a group classified as rational and analytical.
A. Quantitative evaluation
B. Qualitative evaluation
C. Relative evaluation
D. Subjective evaluation
Quantitative Evaluation
Refers to the management function that involves anticipating future trends and determining the best strategies and tactics to achieve organizational objectives.
A. Management
B. Planning
C. Organizing
D. Supervision
Planning
Refers to the process of determining the major goals of the organization and the policies and strategies for obtaining and using resources to achieve those goals.
A. Operational Planning
B. Intermediate Planning
C. Strategic planning
D. Secondary Planning
Strategic planning
The top management of any firm is involved in this type of planning.
A. Operational Planning
B. Intermediate Planning
C. Strategic planning
D. Secondary Planning
Strategic planning
Refers to the process of determining the contributions that subunits can make with allocated resources.
A. Operational Planning
B. Intermediate Planning
C. Strategic planning
D. Secondary Planning
Intermediate Planning
This type of planning is undertaken by middle management.
A. Operational Planning
B. Intermediate Planning
C. Strategic planning
D. Secondary Planning
Intermediate Planning
Refers to the process of determining how specific tasks can best be accomplished on time with available resources.
A. Operational Planning
B. Intermediate Planning
C. Strategic planning
D. Secondary Planning
Operational Planning
A permanent committee that deals with issues on an ongoing basis.
A. Ad hoc committee
B. Standing committee
C. Sinking committee
D. Midget committee
Standing committee
This is the written document or blueprint for implementing and controlling an organization’s marketing activities related to particular marketing strategy.
A. Marketing Plan
B. Financial Plan
C. Production Plan
D. Short-range plans
Marketing Plan
An assessment of future human resource needs in relation to the current capabilities of the organization.
A. Forecasting
B. Control
C. Programming
D. Recruitment
Forecasting
Refers to translation of the forecasted human resource needs to personnel objectives and goals.
A. Forecasting
B. Control
C. Programming
D. Recruitment
Programming
This is a written document that states the quantity of output a company must produce in broad terms and by product family.
A. Marketing Plan
B. Financial Plan
C. Production Plan
D. Short-range plans
Production Plan
This refers to monitoring human resource action plans and evaluating their success.
A. Forecasting
B. Evaluation and Control
C. Programming
D. Recruitment
Evaluation and Control
It is a document that summarizes the current financial situation of the firm, analyzes financial needs, and recommends a direction for financial activities.
A. Marketing Plan
B. Financial Plan
C. Production Plan
D. Short-range plans
Financial Plan
Refers to attracting qualified persons to apply for vacant positions in the company so that those who are best suited to serve the company may be selected.
A. Forecasting
B. Evaluation and Control
C. Programming
D. Recruitment
Recruitment
It is a document that indicates the human resource needs of a company detailed in terms of quantity and quality and based on the requirements of the company’s strategic plan.
A. Marketing Plan
B. Financial Plan
C. Production Plan
D. Human Resource Management Plan
Human Resource Management Plan
These are plans intended to cover a period of less than one year. First-line supervisors are mostly concerned with these planes.
A. Short-range plans
B. Long-range plans
C. Standing Plans
D. Single-Use Plans
Short-range plans
Refers to the act of choosing from those that are available than individuals most likely to succeed on the job.
A. Forecasting
B. Evaluation and Control
C. Selection
D. Training
Selection
These are plans covering a time span of more than one year. These are mostly undertaken by middle and top management.
A. Short-range plans
B. Long-range plans
C. Standing Plans
D. Single-Use Plans
Long-range plans
In this staffing procedure, the new employee is provided with the necessary information about the company and will be introduced to the immediate working environment and co-workers.
A. Performance Appraisal
B. Induction and Orientation
C. Training and Development
D. Monetary Rewards
Induction and Orientation
Plans that are used again and again and they focus on managerial situations that recur repeatedly.
A. Short-range plans
B. Long-range plans
C. Standing Plans
D. Single-Use Plans
Standing Plans
Refers to the learning that is provided in order to improve performance on the present job.
A. Performance Appraisal
B. Induction and Orientation
C. Training and Development
D. Monetary Rewards
Training and Development
These are broad guidelines to aid managers at every level in making decisions about recurring situations or function.
A. Policies
B. Procedures
C. Guidelines
D. Rules
Policies
Refers to a movement by a person into a position of higher pay and greater responsibilities and which is given as a reward for competence and ambition.
A. Monetary reward
B. Promotion
C. Demotion
D. Transfer
Promotion
These are plans that describe the exact series of actions to be taken in a given situation.
A. Policies
B. Procedures
C. Guidelines
D. Rules
Procedures
These are statements that either require or forbid a certain action.
A. Policies
B. Procedures
C. Guidelines
D. Rules
Rules
The movement of a person to a different job at the same or similar level of responsibility in the organization.
A. Monetary reward
B. Promotion
C. Demotion
D. Transfer
Transfer
Specifically developed to implement courses of action that are relatively unique and are unlikely to be repeated.
A. Short-range plans
B. Long-range plans
C. Standing Plans
D. Single-Use Plans
Single-Use Plans
The movement from one position to another which has less pay or responsibility attached to it. It is used as a form of punishment or as a temporary measure to keep an employee until he is offered a higher position.
A. Separation
B. Promotion
C. Demotion
D. Transfer
Demotion
Either a voluntary or involuntary termination of an employee.
A. Separation
B. Transfer
C. Termination
D. Demotion
Separation
A process of sharing information through symbols, including words and message.
A. Counseling
B. Communication
C. Hypnotism
D. Language
Communication
Function of communication that can be used for decision-making at various work levels in the organization.
A. Information Function
B. Emotive Function
C. Motivation Function
D. Control Function
Information Function
A function of communication used as a means to motivate employees to commit themselves to the organizations objectives.
A. Information Function
B. Emotive Function
C. Motivation Function
D. Control Function
Motivation Function
Function of communication that deals when feelings are repressed in the organization, employees are affected by anxiety, which, in turn, affects performance.
A. Information Function
B. Emotive Function
C. Motivation Function
D. Control Function
Emotive Function
A form of communication transmitted through hearing or sight.
A. Verbal
B. Oral
C. Written
D. Nonverbal
Verbal
A means of conveying message through body language, as well as the use of time, space, touch, clothing, appearance and aesthetic elements.
A. Verbal
B. Oral
C. Written
D. Nonverbal
Nonverbal
Refers to the process of activating behavior, sustaining it, and directing it toward a particular goal.
A. Suppression
B. Motivation
C. Praising
D. Unification
Motivation
The following are considered as factors contributing to motivation except:
A. Willingness to do a job
B. Self-confidence in carrying out a task
C. Needs satisfaction
D. Inferiority complex
Inferiority complex
The following are considered theories of Motivation except:
A. Maslow’s Needs Hierarchy Theory
B. Expectancy Theory
C. Herzberg’s Two-Factor Theory
D. Gagarin’s Theory
Gagarin’s Theory
It is a management function which involves influencing others to engage in the work behaviors necessary to reach organizational goals.
A. Sales talk
B. Motivation
C. Leading
D. Commanding
Leading
A person who occupies a higher position has power over persons in lower positions within the organization. This describes:
A. Legitimate power
B. Referent power
C. Coercive power
D. Reward power
Legitimate power
When a person has the ability to give rewards to anybody who follows orders or requests, it termed as:
A. Legitimate power
B. Referent power
C. Coercive power
D. Reward power
Reward power
When a person compels with orders through treats or punishment.
A. Legitimate power
B. Referent power
C. Coercive power
D. Reward power
Coercive power
When a person can get compliance from another because the latter would want to be identified with the former.
A. Legitimate power
B. Referent power
C. Coercive power
D. Reward power
Referent power
Which of the following is not a trait of an effective leader:
A. A high level of personal drive
B. Knowledge of the company, industry or technology
C. Charisma
D. Greedy
Greedy
Refers to the process of ascertaining whether organizational objectives have been achieved and determining what activities should then be taken to achieve objectives better in the future.
A. Planning
B. Controlling
C. Evaluation
D. Inspection
Inspection
A type of controlling when the management anticipates problems and prevents their occurrence.
A. Feed forward control
B. Preventive control
C. Concurrent control
D. Feedback control
Feed forward control
A plan which sets forth the projected expenditure for a certain activity and explains where the required funds will come from.
A. Project
B. Budget
C. Program
D. Financial Statement
Budget
A plan designed to coordinate a large set of activities.
A. Project
B. Budget
C. Program
D. Financial Statement
Program
A type of controlling when the operations are already ongoing and activities to detect variances are made.
A. Feed forward control
B. Preventive control
C. Concurrent control
D. Feedback control
Concurrent control
A plan that is usually more limited in scope than a program and is sometimes prepared to support a program.
A. Project
B. Budget
C. Program
D. Financial Statement
Project
A type of controlling when information is gathered about a completed activity, and in order that evaluation and steps for improvement are derived.
A. Feed forward control
B. Preventive control
C. Concurrent control
D. Feedback control
Feedback control
A management function which refers to the structuring of resources and activities to accomplish objectives in an efficient and effective manner.
A. Organizing
B. Planning
C. Supervising
D. Structure
Organizing
Refers to any process that accepts inputs and uses resources to change those inputs in useful ways.
A. Operation
B. Production
C. Construction
D. Creation
Operation
The arrangement or relationship of positions within an organization.
A. Organizing
B. Planning
C. Supervising
D. Structure
Structure
The process of planning, organizing, and controlling operations to reach objectives efficiently and effectively.
A. Planning
B. Operations management
C. Evaluation management
D. Backboning
Operations management
This is a form of departmentalization in which everyone engaged in one functional activity, such as engineering or marketing, is grouped into one unit.
A. Functional Organization
B. Product or Market Organization
C. Matrix Organization
D. Divisible Organization
Functional Organization
This type of organization is very effective in similar firms especially “single business firms where key activities revolve around well-defined skills and areas of specialization”.
A. Functional Organization
B. Product or Market Organization
C. Matrix Organization
D. Divisible Organization
Functional Organization
This refers to the organization of a company by a division that brings together all those involved with a certain type of product or customer.
A. Functional Organization
B. Product or Market Organization
C. Matrix Organization
D. Divisible Organization
B. Product or Market Organization
A process of creating a set of product specifications appropriate to the demands of the situation.
A. Product Design
B. Blueprinting
C. Product planning
D. Conceptualizing
Product Design
This is appropriate for a large corporation with many product lines in several related industries.
A. Functional Organization
B. Product or Market Organization
C. Matrix Organization
D. Divisible Organization
B. Product or Market Organization
An organizational structure in which each employee reports both a functional or division manager and to a project or group manager.
A. Functional Organization
B. Product or Market Organization
C. Matrix Organization
D. Divisible Organization
C. Matrix Organization
Refers to forecasting the future sales of a given product, translating this forecast into the demand it generates for various production facilities, and arranging for the procurement of these facilities.
A. Product Design
B. Blueprinting
C. Product planning
D. Conceptualizing
Product planning
Refers to a manager’s right to tell subordinates what to do and then see that they do it.
A. Line authority
B. Staff authority
C. Functional authority
D. Head authority
Line authority
The phase of production control involved in developing timetables that specify how long each operation in the production process takes.
A. Plotting
B. Scheduling
C. Timetable
D. Anticipating
Scheduling
Refers to the approach that seeks efficiency of operation through integration of all material acquisition, movement, and storage activities in the firm.
A. Work
B. Quality Control
C. Inventory Control
D. Purchasing and Materials Management
Purchasing and Materials Management
A staff specialist’s right to give advice to a superior.
A. Line authority
B. Staff authority
C. Functional authority
D. Head authority
B. Staff authority
A specialist’s right to oversee lower level personnel involved in that specialty, regardless of where the personnel are in the organization.
A. Line authority
B. Staff authority
C. Functional authority
D. Head authority
Functional authority
The process of establishing and maintaining appropriate levels of reserve stocks of goods.
A. Work-Flow Layout
B. Quality Control
C. Inventory Control
D. Purchasing and Materials Management
Inventory Control
A committee created for a short-term purpose and have a limited life.
A. Ad hoc committee
B. Standing committee
C. Sinking committee
D. Midget committee
Ad hoc committee
The process of determining the physical arrangement of the production system.
A. Work-Flow Layout
B. Quality Control
C. Inventory Control
D. Purchasing and Materials Management
Work-Flow Layout
Refers to the measurement of products or services against standards set by the company.
A. Work-Flow Layout
B. Quality Control
C. Inventory Control
D. Purchasing and Materials Management
Quality Control
A group of activities designed to facilitate and expedite the selling of goods and services.
A. Advertisement
B. Commercial
C. Marketing
D. Sales
Marketing
The four P’s of marketing are the following except:
A. Product
B. Price
C. Promotion
D. Publicity
Publicity
It includes the tangible (or intangible) item and its capacity to satisfy a specified need.
A. Product
B. Price
C. Promotion
D. Publicity
Product
Refers to the money or other considerations exchanged for the purchase or use of the product, idea, or service.
A. Product
B. Price
C. Promotion
D. Publicity
Price
An important factor for a company to locate in places where they can be easily reached by their customers.
A. Product
B. Price
C. Promotion
D. Place
Place
Defined as communicating information between seller and potential buyer to influence attitudes and behavior.
A. Product
B. Price
C. Promotion
D. Place
Promotion
A type of promotion where a paid message appears in mass media for the purpose of informing or persuading people about particular products, services, beliefs, or action.
A. Advertising
B. Publicity
C. Sales promotion
D. Personal selling
Advertising
The promotional tool that publishes news or information about a product, service, or idea on behalf of a sponsor but is not paid for by the sponsor.
A. Advertising
B. Publicity
C. Sales promotion
D. Personal selling
Publicity
A more aggressive means of promoting the sales of a product or service.
A. Advertising
B. Publicity
C. Sales promotion
D. Personal selling
Personal selling
