Patient Safety

Question 1

What are non-technical skills?

Answer 1

The general cognitive and social skills that allow healthcare professionals to monitor the situation, make decisions, take a leadership role and communicate and coordinate their actions within a team, in order to achieve high levels of safety and efficiency

Question 2

What are the steps in crew resource management?

Answer 2

Know your environment
Prepare and plan
Call for help early
Take a leadership role
Allocate attention wisely and use all available resources
Prioritise and distribute the workload
Communicate effectively

Question 3

What does a good team have?

Answer 3

Good leadership
Different roles and responsibilities
Understand these roles and responsibilities
Clear, shared aims
Work together to achieve these aims

Question 4

What does the GDC say on speaking up?

Answer 4

As a team member, you have a responsibility to raise any concern you have that patients might be at risk because of your own health; behaviour or professional performance; the health, behaviour or professional performance of an employer or colleague within the team; any aspect of the clinical environment; or any action you have been asked to carry out that you believe conflicts with your main duty to put patients’ interest first and protect them

Question 5

How should a team be directed and coordinated?

Answer 5

Encourage the team to work together
Assess the performance and assign tasks

Question 6

How should teams be monitored?

Answer 6

Keep on top of everything
Keep communication open