Do No Harm vs To Err is Human

Question 1

Give examples of non-technical skills

Answer 1

Task management
Team working
Situation awareness
Decision making

Question 2

Describe the SBAR briefing model

Answer 2

Situation - what the situation is
Background - how we got to this point
Assessment - what we know/think
Recommendation - what are we going to do

Question 3

Name some common sources of risk

Answer 3

Fatigue
Multi-tasking
Not following protocol
Ineffective communication
Inexperience

Question 4

Give examples of human factors

Answer 4

Perception
Cognition
Memory
Stress
Overload

Question 5

What percentage of errors are non-technical?

Answer 5

70%

Question 6

How can human factors be managed?

Answer 6

Avoid reliance on memory to remember
Review and simplify processes
Standardise common processes and procedures (SBAR)
Routinely use checklists
Decrease reliance on being extra careful

Question 7

What can be done to minimise risk?

Answer 7

Use non-technical skills
Incident reporting
Systems factors
Standardisation
Perception and cognition
Impact of context

Question 8

What are human factors?

Answer 8

The effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour and abilities