Patient Rights and Responsibilities Flashcards
Patients bill of rights - developed by who and when
Federal government
Final report in 1998
The Joint Commission is what
Focused on patient rights
They will go into hospitals and accredit them
Patient bill of rights and responsibilities Strengthens
Consumer confidence in the health care system
Patient bill of rights and resp. stresses what
- importance of a strong relationship btw patients and health care professionals
- the key role consumers play in staying healthy
Patient rights include
High quality care Respect and nondiscrimination Complaints and appeals Choice of providers and plans Access to emergency services Clean and safe environment Involvement in your care Right to privacy Preparation for discharge Assistance with bill and filing insurance claims
Patient rights - high quality care
Document appropriately Use EBP Listen to them Help them be a part of their own care Make things easy for them to understand
Patient rights - complaints and appeals
there should be a way to file complaints or appeals
Patient rights - choice of providers and plans (students)
Have a right to choose their providers
Patient rights - access to emergency services
EMTALA - only in hospitals with ER - they have responsibility to stabilize and eval the patient (prevent dumping)
Patient rights - Involvement in your care includes
Discuss medical condition
Discuss treatment plan/appropriate choices
Express your health care goals and values
Make own decisions
Patient rights - preparation for discharge
Educate patient on discharge plan and refer them appropriately
Regulations against abandoning your patients
National standards for culturally and linguistically appropriate services (CLAS) -
15 standards
Principal standard
Governance, leadership and workforce (3)
Communication and language assistance (4)
Engagement, continuous improvement, and accountability (7)
Partnership vs. paternalism
Act on patients behalf
Participation in all aspects of care
Informed consent
To get informed consent you need to
Make sure it is okay to treat them, explain the technique to them in terms they understand, any risks or benefits associated with it, and provide them with alternatives and the risks and benefits with those too
Patient responsibilites
Accurate and complete info Compliance Involved with health care Follow hospital rules and regulations Considerate of other patient rights and hospital personnel Financial obligations
