Pathology and its Service Users Flashcards
1
Q
What is a service user of pathology?
A
someone who comes into contact with the pathology service either during their job roles or through their healthcare journey
2
Q
What are some examples of service users?
A
- Community GPs
- Clinical Hospital Staff
- Consultants
- Patients
3
Q
How do clinical service users impact pathology?
A
- they are responsible for providing treatment to the patient
- they ensure tests are requested and collected correctly
- tests should be sent to the lab in a timely manner
4
Q
What are some issues with clinical service users?
A
- patient facing clinical staff do not understand the test they are requesting for
- tests can be ordered more than once, resulting in double the workload for pathology staff
- most clinical staff do not understand the job role of biomedical scientists
5
Q
What is the NHS Get it Right First Time Programme?
A
national incentive implemented to reduce pre-analytical errors
6
Q
How do patient service users impact pathology?
A
- patients have the right to choose if they want a certain test conducted or not
- patients should be diagnoses and treated in a timely manner
- patients should understand their pathology test results
7
Q
What are the main complaints patient service users have?
A
- communication issues
- wait times
- clinical treatment
- number of staff
8
Q
What is Change NHS?
A
- it has been launched by the government to engage all service users of the NHS and pathology services to inform its 10 year plan
- Clinical Service Users have been directly contacted for their opinion on the 10 year nhs plan
9
Q
Why are advanced laboratory practitioners important?
A
- they form lines between clinical service users and the lab
- they take on more responsibility
