Passing the PMP: Whole Book Flashcards
The ________ is the official text for the PMI examination
PMBOK
The application of knowledge, skills, tools, and techniques to project activities to meet the project requirements is:
Project Management
PMI was founded in:
1969
A project is a ___________ endeavor undertaken to create a unique product, service, or result.
Temporary
In 2000, _______ certified the PMBOK as the standard for project management literature.
American National Standards Institute (ANSI)
Planning and Closing are two parts of a _________ approach to project management.
Phase
Each knowledge area is divided into ________ areas.
Process
Each process is divided into:
Inputs, Tools and Techniques, and Outputs
Which is the best model for studying for the PMI examination?
Both . The Phase Model and The Knowledge Area model
The single phase that has the most questions about it on the examination is the ________ phase.
Planning
What is the best time to sit for the examination?
Immediately after taking the course
The person in the organization who authorizes the commencement of a project is the:
Sponsor
The document that authorizes the release of organizational resources to the project is the:
Charter
The project manager is assigned in the:
Charter
Without a ________ the project cannot go forward.
Charter
A project manager is assigned to a project in the ________ phase of the project.
Initiation
______ scope determines the features and functions of the output of the project.
Product
The work that needs to be done to produce a product/service is included in the:
Project Scope
The tangible measurement or outcome that must be produced to complete a part of a project or the project itself is called a:
Deliverable
A description of the final deliverable is one of the best ways to make sure that you are in control of the project in the ________ phase.
Closing
The Work Breakdown Structure is done by:
The Project team
The WBS is done during Scope Definition; Scope Definition comes between:
Scope Planning and Scope Verification
Most projects need ________ meeting(s) to do a good WBS.
Multiple
A good WBS:
Helps pull the team together, Is a roadmap for the project, Defines the scope
Getting the WBS done is the responsibility of:
The Project Manager
The project team is created in the ________ phase.
Planning
The document that shows the tasks needed to complete the project in detail is the:
WBS
The single most important position for completing a project successfully is the:
Project Manager
Which phase of a project has the least risk?
Planning, Because you have not committed the major part of your resources
The document that describes the objectives, work content, deliverables, and end product of a project is the:
Scope Statement, it controls pretty much everything that goes on in execution
Which one of these comes first in the project plan?
Scope Statement, You have to have a Scope Statement before doing any other parts of the plan
Which of these plans is not done during the writing of a project plan?
Executive Communication,
Who is responsible for the formation of the final project plan?
Project Manager
What is another name for functional structure?
Line
Which of these types of matrix structure gives the project manager the most control?
Strong; Next to a projectized form of organization, a strong matrix gives the most authority to the project manager.
Three types of organizational structure discussed in PMBOK are:
Matrix, functional, projectized
The type of organization where the project manager has the least authority is:
Functional
You can use project management skills in which of the following structural organizations?
Functional, Matrix, Projectized
The title of a manager who is responsible for more than one project is:
Program Manager: A program manager manages multiple projects and project managers.
Communication in a matrix environment is usually classified as:
Complex; This is because the project team members may have reporting lines to more than one person, which causes very complex communication and authority issues.
A project team member working in a functional organization reports to:
The Functional Manager
Definition of a Project Manager
The person who has the responsibility for the outcome of the project.
Definition of a Team Members
The project team that does the actual work on the project.
Definition of a Sponsor
The person or group that allocates resources to the project.
Definition of a Customer
The individual or organization that will use the output of the project. Other names for this stakeholder may be “client” or “user.”
Which one of these types is generally not a stakeholder?
A. Project Manager
B. Sponsor
C. Project Observer
D. Project Team Member
Project Observer
Stakeholders are important because:
Their interests may be positively or negatively affected by the project
If there are 2 people in the communication system, how many channels will there be?
1
Formula: N(N–1)/2, where N=the number of people
2(2–1)/2 = 1 or 2(1)/2 = 1
If there are 4 people in the communication system, how many channels will there be?
6
Formula: N(N–1)/2, where N=the number of people
4(4–1)/2 = 6 or 4(3)/2 = 6
What is the difference in communication channels between 6 and 9 people?
21
Formula: N(N–1)/2, where N=the number of people
6(6–1)/2 = 15 or 6(5)/2 = 15
9(9–1)/2 = 36 or 9(8)/2 = 36.
36-15 = 21
What are you measured against during the Execution phase of the project?
Project Baseline
Who should go to status meetings?
The people in the communication plan
Status meetings should be held at least:
Once a week
The most important document for running a status meeting professionally is:
An agenda
The person writing down meeting notes for a project status meeting is called a:
Scribe
What are the actions called that are done in response to unexpected problems?
Workarounds
Which is more important, Planning or Execution?
Both
One of the functional managers wants to make a major scope change during the execution of the project. The project manager’s action should be to:
Detail the impact of the change for the functional manager.
In Scope Change Control, the project manager must make sure that:
The changes are beneficial
As changes are brought forward, the project manager should always:
Consider the impact of the change
The one function that must be on the CCB is the:
Project manager
After a change request has been denied, you should:
Record it and save it
Change requests are made against the:
All change requests are made against a project plan that has the project baseline. If a change is desired in the baseline, a change request should be submitted.
Change requests should be:
Timely
If change requests are not done formally, this often leads to:
Scope creep
The Change Control Board should:
Be flexible, Have appropriate authority, Include the project manager
The CEO comes into your office (cubby). He or she asks for changes to be made in the scope of the project but doesn’t have enough time to go through a formal procedure, and because everyone on the project actually reports to him or her, it is expected that you get these things done. You should:
Determine what will happen if the change is made and then report that to the president.
The tools and techniques used to gather, integrate, and disseminate the outputs of project management processes are called a:
PMIS
The baseline version number of a document is:
1.0
Version control numbers should change when:
Any change occurs
Version control helps make meetings easier because:
It keeps everyone on the same page
A formal procedure for sanctioning project work is a:
Work authorization
Verbal authorization of project work is most often seen in ________ projects.
Smaller
Procurement items are detailed in the:
SOW; This is the document that will give bidders the detail they need to determine whether they should be bidding on a certain item or task.
The acronym for the value of the work already completed on the project is:
EV. Learn this definition for Earned Value.
EV, or Earned Value, is the same as:
BCWP; This stands for Budgeted Cost of Work Performed
PV is the same as:
BCWP; Budgeted Cost of Work Scheduled.
If your AC = $25,000 and your EV = $20,000, how are you doing?
Over Budget $5,000;
EV-AC.
$20,000 –$25,000 = –$5,000
If your AC = $3,000 and your EV = $3,400, how are you doing?
+$400;
EV-AC.
$3,400 – $3,000 = $400.
Your Earned Value is $10,000 and your Actual Cost is $8,000. That means that your CPI is:
1.25:
EV/AC.
10000/8000
Your Earned Value is $10,000 and your Actual Cost is $12,000. What is your CPI?
.83:
EV/AC. –
10000/12000
Your EV = $8,000 and your PV = $6,000. What is your SPI?
1.33:
SPI=EV/PV.
EV = 8,000, PV = 6,000. 8,000/6,000 = 1.33.
Your EV = $500 and your PV = $600. What is your SPI?
.83
EV=500, PV=600. 500/600=.83.
You define the end of the project by defining the:
Final deliverable
The phase in which you define the final deliverable is:
Planning
The person who has the responsibility for keeping the final deliverable clear to all stakeholders is the:
Project manager
Administrative Closure should occur:
At the end of each phase
Information needs to go to:
Everyone in the communication plan
As you make approved changes to the original scope, you should:
Save the old versions
If your project comes in 20% ahead of schedule and 25% under budget, you should:
Find out why there was such a variance from the original plan
A complete set of indexed project records is called:
Project archives
Acceptance of the product of the project should be:
Formal
Formal acceptance includes:
Written acceptance
The ________ is the person/organization that gives project acceptance.
Customer
The project manager must comply with the requirements of both the customer and:
His own organization
A ________ must be written in order to require Contract Closeout.
Formal contract
A(n) ________ performs the procurement audit.
Outside individual/organization
What information goes into lessons learned?
Information that will help future project managers
When do you discuss lessons learned?
At regular status meetings
Lessons learned should be:
Written down
Lessons learned are valuable to:
Project managers. Project teams, Stakeholders
Who is responsible for keeping a lessons learned log?
The project manager
The contract file consists of ________ records.
Indexed
Before the main vendor is paid, be sure that ________ are paid.
Sub-contractors
You are a PMP-certified project manager who works for a company that is trying to get all its project managers certified. You are asked by some of your non-certified colleagues for guidance on how to take the exam. You should:
Give them guidance about the various resources available.
You have been with the organization for a short time, and you find what you think are clear violations of the PMP Code that occur with frequency. As a PMP, you should:
Write down the infractions, discuss them discreetly with other PMPs, and decide how to handle the situation.
In this same organization, you constantly hear rumors about a certain PMP failing to live up to the PMP Code. You should:
Gather as much information as you can before proceeding.
You should ________ the information you have so that you can present it to others if that becomes necessary.
Write down
You believe you have found someone who is not disclosing all of the costs involved with an upcoming project. Rather, this PMP is constructing a WBS that does not include all the tasks necessary to get the project done. You should:
Talk to the PMP about the WBS to see if you can rework it to reflect actual costs of the project.
You are looking for classes that will help you professionally. There are a series of one-day seminars that you can take that will help you. This series is presented as a set with the tuition for the set of five inclusive of all of them. You are unable to attend one of the days of the set. The topic covered that day is important to you, and you have already taken the other four days. What should you do?
Put only the classes you have actually attended in your resume.
You have been assigned to a major project in another country. Before you go, you check with your providing organization to make sure you understand all of the constraints of working in the other country. When you get there, you settle into a routine and do excellent work, completing the project within 5% of the planned budget and schedule. To show their appreciation, the sponsors of the project, who are wealthy men in their own country, send you an expensive gift to, as they put it, “Say thank you for your hard work.” It turns out that this is a fairly common practice in that country but is against both ethics and regulations in your own country. What should you do?
Talk to your management about the problem and get them involved.
You are writing an article about risk. In the middle of the article, you use a statistic from a well-known report that is the standard for explaining risk. Everyone writing in the area of risk knows the report. Because the report is so well known, you:
Cite the report.
Offering an estimate that you know will be changed shortly after the contract is signed is:
Bad practice, Unprofessional practice, Bad for both the buyer and seller
Estimates are:
Just that….. Estimates
Estimates should:
Be the closest to correct as you can get
You have just been assigned to a project that has been ongoing for more than three months. In looking over the project plan, you see deliverables that seem to be impossible to deliver to the client in the specified time frame. You should:
Talk to the sponsor and explain your concerns for the accuracy of the schedule
The final arbiter of any service scope change is the
Customer
When the project was begun, both the customer and the project manager understood that it was likely that some service scope changes would occur. A few weeks into the project, some services need to be added. Because you, as the project manager, and the customer already have talked over the possibility of this happening, you should follow standard scope change procedure that includes:
A written request for service scope change
The objectives of the project are agreed to in the ________ phase of the project.
Planning
If the objectives of the project are changed, these changes are accepted only with the consent of the
Customer
You are a project manager sitting in a meeting with executives of the company for which you work as a contract manager. These executives include the president of the company, who begins the meeting by specifically stating, “What is said in this room at this meeting stays in this room. There are no exceptions to this.” This is a clear statement from the president, so you do not report on some issues discussed in the meeting when you file your weekly report to your manager. The manager calls you, asking why you have not filed a complete report, and you reply that the president specifically said that no one outside of the people in the room should hear the information. Your manager replies that both parties have signed a confidentiality agreement, so it is OK for you to report. What do you do to keep both parties satisfied?
Get written permission from the president to give out the information.
You are a contracted PM and are working within an organization. The sponsor of the project comes to you and asks you for some extra work not within the agreed project plan. She makes it clear that she expects it to be done without a change in cost and that this is something that happens often in projects that she sponsors, even suggesting that your company will be removed from the project if you do not comply. Now what?
Check with your engagement manager before doing anything else.
The president of a major international firm had just arrived in our city. During our first meetings to go over project expectations, the conversation turned to his favorite sports, and the one that he followed was soccer (European football). It just so happened that the U.S. national team was playing a World Cup qualifying game in our city that evening. I bought tickets and drove him to the game, which he enjoyed immensely. He said it was good to see his home country’s sport and was gracious in his thanks. Was I right or wrong to do this?
Because nothing was gained except an enjoyable experience, it was acceptable.
The processes required to ensure that the various elements of the project are coordinated are called:
Project Integration Management
The document that begins the process of integrating the project with organizational goals is called the:
Charter
The first planning that occurs when doing the organizational process of choosing projects is:
Strategic planning
Assumptions are factors that, for planning purposes, are considered to be:
True, real, or certain
Assumptions in the project plan should be:
Written down
The final choices about how to execute the project are found in the:
Project Plan
The project plan helps to facilitate:
Communication
The project plan determines what you will communicate, when you will communicate, how much you will communicate, and:
With whom you will communicate
The ________ is a part of the project plan.
Baseline, Project Scope, Schedule
The methodology that is used to measure variance in projects is:
Earned Value Management (EVM)
EVM is generally not seen in:
General management
EVM is a methodology that deals with ________ management.
Variance
Past project plans should not be followed exactly because each project is:
Unique
Which of the following is useful in your current planning?
Contact with former project managers, Reviewing WBSs from other projects, Utilizing databases from past projects
Which of these is an example of an organizational policy?
Hiring and firing guidelines
A ________ is an example of a constraint.
Contract
Risk plans, quality plans, and procurement plans are all ________ to the project plan.
Inputs
Project management software is an example of a ________ tool for project management methodology.
Hard
Templates and forms are a part of an organization’s ________ for project plan development.
Methodology
An engineer on a project participates in the Planning phase and makes considerable contributions to the technical planning. What type of skill/knowledge is this?
Stakeholder
The PMIS has both ________ and ________ systems that are useful in project plan development.
Manual, automated
The supporting detail, which consists of requirements, designs, and specifications, is part of:
Technical documentation
Anything that reduces the probability of potential consequences of risk events is:
Preventive action
You are working on a project, and the status reports you are getting indicate that the project is slipping schedule. You bring the necessary parts of the project team together and map a course that you can use to bring the schedule back in line with the baseline of the project plan. This is an example of:
Corrective action
Risk management, quality management, and scope management are examples of ________ skills.
Project management
Communication, leadership, and negotiation are examples of ________ skills.
General management
Product skills and knowledge are brought to the project team by:
Finding resources that bring the necessary skills and knowledge to the project.
The value of a work authorization system should be balanced with the ________ of the work authorization system.
Cost
After you have written an agenda, the next step is to ________ it.
Time
“The outcomes of the activities performed to accomplish the project” are:
Work results
Part of Project Integration Management is making sure that only ________ changes are implemented.
Approved
Ensuring that changes to the project are agreed upon, determining that a change has occurred, and managing changes when they occur is the definition of:
Integrated Change Control
If you make changes in product scope, these changes should be reflected in your:
Project Scope
Changes should be reflected across other ________ areas.
Knowledge
The baseline for the project and the standard against which all changes will be measured is the:
Project Plan
“Legally mandated” and “optional” are types of:
Change requests
If a change can be approved only by the project manager, this is still part of the:
Change Control System
Which of the following identifies the functional and physical characteristics of a system used on the project?
Configuration management
Additional planning occurs when:
Any change request is approved
The features and functions of a product or service are considered ________, and the work that must be done to deliver a product or service as the output of the project is considered ________.
Product scope, project scope
Completion of the project scope is measured against the ________.
Project plan
Completion of the product scope is measured against ________.
Product requirements
Completion of the product scope is measured against ________, and completion of the project scope is measured against the ________.
Product requirements, project plan
The process of formally authorizing that an existing project should continue into its next phase is part of ________.
Initiation
Formal authorization of advancement to the next project phase is generally not found in:
Small projects
Some type of authorization is needed on ________ projects.
Big, Special, Small
A market demand, a technological advance, and a legal requirement are all examples of:
Reasons for authorizing a project
When should detail about the product of the project be given?
As soon as possible in the project planning
A connection between the product being created and the overall strategy of the organization is created by the ________.
Product description
The responsibility for a clear product description in a project where the project manager will be supplied by a vendor lies with the:
Buyer
________ considerations are always important to the sponsoring organization.
Financial
Contribution, scoring models, and economic models are all examples of:
Benefit measurement models
The most complex type of project selection method is called the:
Constrained optimization methods
Technical associations and consultants are two examples of:
Expert judgment
The project manager is assigned in the ________ section of scope management.
Initiation
The first document produced on a project should be the:
Project Charter
The scope management plan lists ________.
Processes
According to the PMBOK, which of the following is not a function of scope definition?
Improving the communication system between the project manager and the sponsor
Each task must have ________ assigned responsibility to get it done.
One person
Brainstorming different approaches to working on the project with the project team is an example of ________ alternatives identification.
Informal
________ are a form of expert judgment.
Consultants
The project justification is found in the project Charter, which is a part of the:
Scope Statement
References to documents that give detail about the product of the project can be found in the:
Scope Statement
ROI and payback period are examples of ________ project analysis.
Financial
If you are asked to think “outside the box,” what type of identification are you being asked to do?
Alternatives
Function analysis is best done by:
Professional engineers
________ is the breaking down of the WBS.
Decomposition
Generally, the largest unit that you can manage in the WBS is ________ hours.
40
When you decompose a WBS, you should have ________ results to measure.
Verifiable, tangible
The letters RBS stand for both Resource Breakdown Structure and the ________ Breakdown Structure.
Risk
Detailed information about the tasks and components found in the WBS can be stored in a ________.
WBS dictionary
Scope verification deals with the ________ of the scope, whereas quality control deals with the ________ of the scope.
Acceptance, correctness
The project Scope Statement, the WBS dictionary, the project scope management plan, and the deliverables are all ________ of scope verification.
Inputs
Specifications and technical documentation are part of ________.
Product documentation
You can determine whether requirements have been met by using ________.
Inspection
The tool that defines the procedures by which project scope may be changed is ________.
Scope change control
Scope change control
Scope change control
If you change the scope of a project to make the final output less than the original baseline, you have ________ the project.
Descoped
The ________ is the document that starts the entire Project Time Management process.
Scope Statement
Decomposition of the Scope Statement results in the ________.
WBS
You break down the WBS into smaller ________ to get detail so that you can construct a schedule.
Work packages
When using decomposition in activity definition, the final output is:
Activities or action steps
Updates to the WBS during activity definition are often called:
Refinements
A form of progressive planning is called:
Rolling wave
The major output from activity definition is:
The activity list
Other outputs from activity definition are:
Other outputs from activity definition are:
Other outputs from activity definition are:
Significant events in the project life cycle
Three types of dependencies are mandatory, discretionary, and ________.
External
How long is the duration for a milestone?
0 days
The type of dependency that is used by Microsoft Project is a ________ dependency.
Finish-to-start
Starting a new computer system before turning the old one off is an example of a ________ dependency.
Start-to-finish
Which network diagramming method uses dummy activities?
ADM
PDM is also known as what?
Activities on nodes
PDM stands for:
Precedence Diagramming Method
Conditional branches can be found in:
GERT
A schematic display of the project’s activities and the logical relationships among them is a(n) ________.
Project network diagram
________ are a high-level compilation of the tasks below them.
Summary tasks
The project plan is developed by:
The project team and manager
The project schedule is developed in the ________ phase.
Planning
Estimating databases and other historical data are examples of ________ that might be helpful in estimating duration’s.
Organizational assets
Top-down estimating is also known as ________ estimating.
Analogous
Which technique is the most common simulation technique?
Monte Carlo
Rules of thumb are known as ________.
Leveling Heuristics
Monte Carlo simulation is done using _______________ scenarios.
Multiple
Doing more activities in parallel is called ________.
Fast Tracking
Bar charts do not show ________.
Time Constraints, Dependencies, Partial Tasks
The approved project schedule is called the:
Baseline schedule
Anything done to bring expected future schedule performance in line with the project plan is known as ________.
Corrective actions
If you update the schedule, the updates must be approved by the ________.
Sponsor
Revisions are a special type of schedule updates that make changes to:
Start/Finish Dates
Rebaselining should occur only if the current baselines ________.
Make no sense
Cost, time, and quality are known as:
Triple constraints
Looking at a broad overview of the project costs is known as:
Life cycle costing
Value analysis and value management are other names for:
Value engineering
ROI and discounted cash flow are two examples of:
General management cost evaluation
Heating and electricity are examples of ________ costs.
Indirect
The project manager can have control over ________ costs.
Direct
Cost control is easiest to do ________ the project.
Early in
The ________ gives the detail you need to correctly estimate costs for the project.
WBS
In the WBS, ________ hours is the suggested longest task duration.
40
Historical information is a ________, not a ________.
Guideline, blueprint
Historical information can be used as a guide, not as a blueprint because each project is ________.
Unique
Equipment, materials, and people are three types of choices in ________.
Resource pool description
________ of resources play(s) an important part in how you choose people and materials for your project.
Descriptions
Determining whether you should choose to do a task in house or to outsource it is an example of a(n) ________.
Organizational policy
When you are choosing a certain level of skills or mechanical efficiency, you are trading ________ for time.
Cost
To determine the final number of resources needed for a large task, you _______ the ________ levels in the WBS to get the next higher level.
Sum, lower
An estimate that has the range of –25% to +75 is called a(n) ________ estimate.
Order of magnitude,estimate with the largest variance and is often the first estimate done.
The estimate that has the range of –5% to +10% is called a(n) ________ estimate.
Definitive, final estimate that you will use when executing the project
The estimate that has the range of –10% to +25% is called a(n) ________ estimate.
Budget, middle of the three estimates, and it gives a smaller range than the order of magnitude but a larger range than the definitive estimate
Developing an approximation of the costs of the resources needed to complete project activity is ________.
Cost estimating
Estimating cost by looking at previous projects is known as ________ estimating.
Analogous
Analogous estimating is also known as ________ estimating.
Top-down
Summing the total of WBS tasks to find the total cost is known as ________ estimating.
Bottom-up
If you are using models that look at project characteristics to do cost estimating, you are doing ________.
Parametric estimating
In general, ________ estimating gives the most accurate picture of costs for doing cost estimating.
Bottom-up
The best way to get a good bid from the vendor is to write a good ________ document.
Request
Costs that are expected to occur but the time when this will happen is not known are called:
Known unknowns
It is likely that the ________ estimate is the one that people remember most.
First
________ is a major part of keeping track of a string of estimates.
Version control
The description of how cost variances are to be handled is found in the ________.
Cost management plan
The cost management plan may be formal or informal, detailed or sparse, depending on the needs of the ________.
Stakeholders
Detail of the WBS for doing your budgeting is found in the ________.
WBS dictionary
The planned start and finish dates for the tasks in the project are shown in the:
Project schedule
Risk events that occur that were totally unexpected are called:
Unknown unknowns
When you allocate a budget to risk events that you expect to occur but are not sure when they will occur, you are dealing with:
Known unknowns
The major output of cost budgeting is the ________.
Cost baseline
The project manager’s job is to bring the project in ________ budget.
On
When a cost change occurs, be sure to document ________ and ________ it occurs.
When and why
Change requests should be noted ________ when they occur and become a part of the project record.
Permanently
The abbreviation for the portion of the approved cost estimate that is to be spent on tasks during a given measured period is:
PV (Planned Value)
The abbreviation for the amount that was budgeted for work to be performed is:
PV (Planned Value)
The abbreviation for costs actually incurred is:
AC (Actual Cost)
________ are costs that are not recoverable.
Sunk costs
The amount of time it takes to recover the expenditure for the project before you begin to actually generate revenue is known as the ________.
Payback period
You can go from ________ to accelerated depreciation from one year to the following year but not the reverse.
Straight line depreciation
The organization that controls the standards for quality is the ________.
ISO
Conformance to specifications is one description of ________.
Quality
The food at Wendy’s and Spago’s are both high-quality but differ in ________.
Grade
In which of the following sets does the first term denote measurements that show little variation from each other whereas the second term is the degree to which measurements approach the true value?
Precision, accuracy
Prior to World War I, what was the focus of quality?
Inspection and identification of problems
After World War I and continuing until after World War II, what quality concept was developed?
Quality Control
After Quality Control, the succeeding process was:
Quality Assurance
The first recognized expert in quality, who is considered by many to be the “Father of the Quality Movement,” was:
Dr. W. Edwards Deming
What is the act of avoiding quality problems rather than inspecting for them?
Quality Assurance
As a direct result of Deming’s work overseas, the Deming Prize is offered by:
Japan
Philip Crosby asserted:
Quality is free.
Ishikawa is best known for:
The Fishbone Diagram
Deming gave us a revision to the Shewhart Cycle, which is:
Plan, Do, Check, Act
When did the U.S. wake up to the benefits of Quality Assurance?
The 1980s
The most sought-after quality award offered in the United States is:
The Malcolm Baldridge National Quality Award
Which quality guru advocated conformance to requirements in his definition of quality?
Crosby
The PMBOK definition of Project Quality Management does not include:
Confirmation
Who defines quality according to the modern concept?
The customer
An organization’s quality policy should come from:
Top management
The project quality policy should be written by:
The project team for each project
Organizational Process Assets do not include:
Federal regulations
The Scope Statement for a project is written during Initiation as a part of:
Project Scope Planning
The manner in which the inputs to quality are handled is referred to by the PMBOK as:
Tools and techniques
The Quality Management Plan describes:
How quality policy will be implemented
Another term for a Metric is:
Operational definition
The Process Improvement Plan does not include which of the following:
The Project Management Plan
The PMBOK treats Perform Quality Assurance with:
Inputs, Tools and Techniques, Outputs
One of the inputs to Quality Assurance according to the PMBOK is:
Quality Management Plan
Another term for Operational Definitions is:
Metrics
Benchmarking is useful for:
Measuring your level of quality against a standard
One of the tools used by a quality audit team is:
Checklists
The idea for continuous improvement in quality is a theme of:
TQM, Deming, Crosby
Quality Control is performed:
For the life of the project
For the life of the project
Deliverables
What should be the role of inspection in Quality Control?
To determine the level of performance against standards
Another term for Cause and Effect Diagrams is:
Ishikawa Diagrams
Recording of the causes for Rework could best be done by:
Pareto Charts
Quality Checklists are used to:
Ensure that Quality Assurance steps were followed
QC measurements play an important role in improving project quality if they are:
Part of a feedback system to improve quality
Leading, communicating, and problem solving are examples of ________ management skills.
General
According to the PMBOK, delegating, motivating, coaching, and mentoring are skills used to manage the ________.
Individual
Recruitment, regulatory issues, performance appraisal, and labor relations are skills generally used more in the ________ area.
Administrative
The ________ of the team may contract and expand depending on the phase of the project.
Size
A(n) ________ does not generally have complete control over the team.
Internal project manager
A reporting line to a manager is an example of a(n) ________ interface.
Formal
The distances between people on the team are managed as a part of the _______ of the team.
Logistics
The structure of the organization, collective bargaining agreements, and the overall economic conditions of the organization itself are examples of ________.
Constraints
Templates and checklists are examples of ________.
Process assets
The list of people needed for the project team is refined as part of ________.
Human resource planning
The OBS, WBS, and RBS are all examples of ________.
Control Charts, Project Standards, Tactical Controls
The breakdown structure that shows departments or units of the organization is the ________.
OBS: Organizational Breakdown Structure shows the organization’s units and departments as a top-down graph.
The hierarchical chart that shows resources is the ________.
RBS: Resource Breakdown Structure details the various resources, both human and mechanical, that are needed to successfully execute the project.
The breakdown structure that shows a hierarchical list of required project tasks is the ________.
WBS: Work Breakdown Structure is one of the principal documents that a project manager uses to manage the project.
The ________ details tasks for people in the project.
RAM: Responsibility Assignment Matrix is used to give an overview of personnel responsibility for particular tasks.
The right to apply project resources, sign approvals, and make decisions is known organizationally as ________.
Authority
Skills to do the project activities and tasks are defined as ________.
Competencies
Whether a staffing management plan is formal or informal may depend on the ________.
Size and complexity of the project
The timing and method of letting team members go is known as ________.
Release criteria
A major part of project team motivation is (are) ________.
Rewards and recognition
Release criteria, safety policies, compliance, and training can all be found in the ________.
Staffing management plan
Government regulations, union contracts, and legal requirements are all examples of the need for ________ when executing a project.
Compliance
For many companies, ________ is the primary concern.
Safety
The correct time to let team members go and determining how to do so is known as ________.
Release criteria
Getting project team members assigned when there is no one in-house with the necessary skill sets is known as ________.
Acquisition
A project team with members located in the U.S., India, and Germany would be called a ________.
Virtual team
Working with a line manager to get a skilled person on the project team would be an example of ________.
Negotiation
In order to provide rewards and recognition for the bettering of skill sets by the members of the project team, the expected outcome of skill training should be ________.
Written and measurable
Having your project team meet in a single location where they can work in a face-to-face environment is known as ________.
Collocation
Online, classroom, computer-based, and on-the-job are all examples of types of ________.
Training
Ground rules may be ________ and ________.
Formal, informal
The ________ skills of general management are often the ________ to do.
Soft, hardest
The first way to solve a conflict is to let the ________ work it out.
Team members
One way of resolving conflict that rarely works is a ________ style.
Compromising
The issues log should be ________.
Written
When doing a performance appraisal, it is helpful to set ________ for the upcoming period.
Objectives
Conflict management will be easier if ________ ground rules are set before the project begins.
Formal
A standard management practice that will help you observe and communicate with your project team is known as ________.
MBWA: Management By Walking Around
The term “requested changes” as it refers to managing the project team deals with ________ changes.
Staffing
Disciplinary actions should be done in accordance with ________ policy.
Organizational
Organization charts, position, descriptions, ground rules, and useful recognition events are all examples of ________.
Lessons learned
Actions that are taken to avoid problems in the future are called ________ actions.
Preventive
Information is not useful to the receiver if it is not ________.
Timely
Which type of channel is the best for good communication?
E-Mail, Phone, Fax
The people who get specific types of information from the project manager are ________.
People in the communication plan
How do you get the communications requirements for stakeholders?
Ask them
In addition to stakeholder needs, who else’s needs should be considered when establishing communication requirements?
The project manager
The ________ is the most important stakeholder to keep current on the project execution.
Sponsor
It is important to control the ________ of the software just as much as the hardware technologies.
Version
You need to know the volume and type of information that will be communicated when considering the best ________ for communication during the project.
Technology
The three directions of communication listed in the PMBOK are upward, downward, and ________ communication.
Lateral
Project records must be ________.
Permanent
The part of performance reporting that is an estimate of the future is ________.
Forecasting
If performance reporting shows a completion percentage, you are doing ____________.
Progress reporting
The report that explains the current condition of the project is _____________.
Status reporting
Performance reports usually discuss ________ between estimated and actual performance on the project.
Variances
The best type of communication method for passing information to stakeholders is _____________.
Face-to-face
The key factor in closing issues is the person to whom you will ________ the issue in order to resolve it.
Escalate
________ acceptance of the product of the project is done during Administrative Closure.
Formal
You should do Administrative Closure at the end of each ________ of the project.
Phase
Project archives need to be ________ to be most useful.
Indexed
Acceptance of the output of the project by the sponsor or customer should be ________.
Formal
Project risk is the uncertainty that an event or condition that affects ________ will be realized.
At least one of the project objectives such as cost, scope, time, or quality
Risk Management Planning should be completed ________ in the project planning phase.
Early
What is a Risk Breakdown Structure (RBS)?
List or diagram of risks by category
Which of the following would be used to describe the significance of the negative impact of threats or the positive impact of opportunities?
Very Low, Low, Moderate, High
________ usually follows the Risk Identification process, but sometimes ________ directly follows the Risk Identification process when an experienced risk manager is involved.
Qualitative Risk Analysis, Quantitative Risk Analysis
The inputs to Risk Identification are similar to the inputs to the Risk Management Planning process with the addition of the ________.
Risk Management Plan
The Risk Register consists of:
List of identified risks, potential responses, root causes, and updated risk categories
Inputs to the Qualitative Risk Analysis process include:
Risk Register, Project Scope Statement, Risk Management Plan, Organizational Process Assets
________ and ________ are assessed for each identified risk in the Qualitative Risk Analysis process.
Probability, impact
The ________ section of the Risk Register can be used to ensure that some risk events are not overlooked during the project life cycle.
Watch List
The Risk Register is updated periodically throughout the project life cycle. The Risk Register is initiated during ________ and further updated based on the information developed in the __________________.
Risk Identification, Qualitative Risk Analysis
The inputs to the Quantitative Risk Analysis process are the Project Management Plan, Risk Register, Risk Management Plan, ________, and ________.
Organizational Process Assets, Project Scope Statement
Name the two tools and techniques of the Quantitative Analysis that are most subjective, i.e., that are based on opinions.
Expert judgment, Interviewing
What parts of the Risk Register are added during Quantitative Risk Analysis?
Probabilities of achieving project objectives and Estimates of cost and schedule outcomes
Name the strategies for negative risks.
Avoid, Mitigate, Transfer, Contingency, Accept
In a standard contract, ________ are bound.
Buyer and seller
The seller agrees to furnish products/services, and the buyer agrees to provide ________.
Consideration
For the examination, procurement is discussed using the ________ relationship.
Buyer/seller
In PMBOK, the buyer is ________ to the project team, and the seller is ________ to the project team.
Internal, external
Market conditions are a part of ________.
Enterprise environmental factors
Formal or informal policies that pertain to procurement are part of the ________.
Organizational process assets
Needed delivery dates and availability of resources can be found in the details of the ________.
WBS
A Risk Register is a detailed part of the ________.
Project management plan
When doing make-or-buy analysis, you should make sure that both ________ and ________ costs are included so that the comparisons are equal.
Direct, indirect
Technical judgments made to assess inputs and outputs of the planning of purchases and acquisition are an example of using ________.
Expert judgment
There are three general types of contracts: cost reimbursable, time and materials, and ________.
Fixed price
Which type of contract has the highest risk for the buyer?
Time and materials
In the cost plus contract with the initials CPFF, the FF stands for ________.
Fixed fee
Which type of contract has the highest risk for the seller?
Fixed price
The type of contract where the buyer and seller share in the savings is ________.
Cost reimbursable with incentive fee
Which type of contract uses a percentage of cost as a part of the agreed upon contract?
CPPC: cost plus percentage of cost
Definition of contract types to be used, how to handle lead times for procurement, and metrics used to manage contracts are all found in the ________.
Procurement management plan
The document that gives detail to prospective sellers concerning item or items to be purchased is the ________.
CSOW: contract statement of work
The document that contains information such as identified risks and risk owners is called a ________.
Risk Register
The evaluation criteria are determined by the ________.
Buyer
Procurement documents are documents seeking information from the ________.
Seller
Meetings with prospective sellers to ensure they have a clear understanding of the requirements are known as ________.
Bidder conferences, Vendor conferences, Contract conferences
The system that assigns a value to evaluation criteria is known as the ________.
Weighting system
Risk control, quality control, and performance reporting are all used in ________.
Contract administration
Contracts are administered by the ________.
Buyer and seller
Contracts can be amended prior to contract closure in accordance with the ________ of the contract.
Change control terms
The buyer will conduct performance reviews that show differences between the ________ of the project and the actual performance.
Baseline
The ________ will offer performance reports concerning the work done on the project.
Seller
The ________ will conduct performance reviews that show differences between the baseline of the project and the actual performance.
Buyer
________ and ________ are both a type of buyer performance review.
Inspections, audits
The payment system controls payments to the seller and may be controlled by the ________ function of the buyer.
Accounts payable
________ involves verification that the work and deliverables of the project are acceptable.
Contract closure
Contract closure usually involves ________ notice that the contract has been completed.
Formal written
Early termination of a contract is a unique type of ________.
Contract closure
TA ________ is done to review all procurement processes done during the project.
Procurement review
