Lesson 6: Close the Project/Phase Flashcards
Last year, your company released a new service based on a project you managed. The company wants to determine if the new service has increased customer satisfaction. Which tool measures the happiness of users based on their willingness to encourage others to use your service against those who would discourage others to use your service?
a. Net promoter score
b. Net value
c. AB testing
d. Planned value
a. Net promoter score
What is the difference between a lessons learned register and a lessons learned repository?
a. The two terms mean the same thing.
b. The register applies to a single project, and the repository applies to many projects.
c. The repository applies to a single project, and the register applies to many projects.
d. The register contains only areas that need improvement in future projects, and the repository contains areas of improvement as well as positive findings.
b. The register applies to a single project, and the repository applies to many projects.
In which of the following situations would you not perform the Close
Project or Phase process?
a. When a project is terminated
b. When a project phase is complete
c. When a customer validates interim deliverables
d. When a project is complete
c. When a customer validates interim deliverables
If a project was terminated early, why would the project manager insist that the team perform the Close Project or Phase process?
a. To document the reasons why the project was terminated early, and determine how to transfer the finished and unfinished deliverables to others
b. To document that the project was a waste of time and the project and its output are no longer needed
c. To make sure everyone knows that the reason for the project termination was either the team’s or the project manager’s fault.
d. To document lessons learned so mistakes won’t be repeated in future project
a. To document the reasons why the project was terminated early, and to determine how to transfer the finished and unfinished deliverables to others
The project manager wants to make sure all team members understand the importance of the whole closing process and asks if there are any more questions. One team member asks, “What would happen if this process was not done?” How should the project manager answer that question?
a. The customer would not be obliged to pay for the project.
b. The next related activity, phase, or project might not be authorized
to begin.
c. The stakeholders would not have any faith in the project team for
future projects.
d. The team members would not be allowed to be assigned to future
projects
b. The next related activity, phase, or project might not be authorized to begin.
Which three of the following are purposes of the benefits management
plan? (Choose three)
a. The benefits identified in the benefits management plan will help guide the measurement of the benefits after implementation.
b. The benefits owner will use or may change some of the metrics identified in the benefits management plan to track the actual benefits realized.
c . The benefits owner will ensure that the measurement metrics and methods will be established, tracked, and monitored after
implementation.
d. The project manager is responsible for tracking the benefits from the project for the time specified in the benefits management plan.
a. The benefits identified in the benefits management plan will help guide the measurement of the benefits after implementation
b. The benefits owner will use or may change some of the metrics identified in the benefits management plan to track the actual benefits realized.
c. The benefits owner will ensure that the measurement metrics and methods will be established, tracked, and monitored after
implementation
Often the benefits management plan is created before the project is approved along with the business case document. Why is the benefits management plan created?
a. The benefits management plan is a feasibility study used to justify the project.
b. The benefits management plan is created to define the methods for creating, tracking, and sustaining the benefits provided by the project.
c. The benefits management plan describes how the project will be planned, managed, controlled.
d. The benefits management plan is created by the project sponsor and authorizes the project manager to start the project
b. The benefits management plan is created to define the methods for creating, tracking, and sustaining the benefits provided by the project.
Which three of the following are reasons for accumulating new organizational knowledge that the project manager, stakeholders and team members discovered during the project? (Choose three)
a. Gather results from conducting retrospectives.
b. Gather results from conducting multiple lessons learned meetings
during the project.
c. Transfer knowledge gained in the lessons learned register to the
lessons learned repository.
d. Capture new knowledge is the project sponsor’s responsibility
a. Gather results from conducting retrospectives.
b. Gather results from conducting multiple lessons learned meetings during
the project.
c. Transfer knowledge gained in the lessons learned register to the lessons
learned repository.
is the following statement true or false? The requirements traceability matrix is a grid that links product requirements from their origin to the deliverables that satisfy them.
True
False
False
Which three of the following activities are part of closing a phase or
project? (Choose three)
a. Release resources (human, financial, and physical assets).
b. Initiate acceptance of deliverables or product by customer.
c. Archive project information and request updates to OPAs.
d. Transition responsibility to the project sponsor or a key stakeholder,
since project managers are not responsible for project
implementation
a. Release resources (human, financial, and physical assets).
b. Initiate acceptance of deliverables or product by customer.
c. Archive project information and request updates to OPAs
