Participant Management Flashcards
Participant Definition Participant Roles Participant Types Concern Role
▪Definition: A party with interaction with the organization,
needs to record information on
▪Roles: Participant types differ in their roles and
interactions, can be registered as multiple roles
▪Multiple Roles: Separate registration done for each
participant role type, but they can be linked
▪Types: Person, Prospect Person, Employer, Prospect
Employer, External Party, Representative, Information
Provider, Product Provider, Service Supplier, Utility,
Educational Institute
The data model entity that connects to all participant type
entities. It is the same as the Participant.
Common
Participant
elements
▪Attachments ▪Alternative IDs ▪Administrator ▪Address ▪Email Address ▪Bank Account ▪Contacts ▪Financials ▪Notes ▪Roles ▪Tasks ▪Phone number ▪Comms & Comms exceptions ▪Interactions
Person Definition
Person-Specific Data
Definition: An individual registered with the organization Person-Specific Data: ▪Alternative Names ▪Case ▪Citizenships ▪Deductions ▪Education ▪Employment ▪Foreign Residencies ▪Relationships ▪Incidents ▪Special Caution
Person Specific Data Definitions Incidents Special Cautions Prospect Person
▪Incidents: Events that (could) have a directive
negative effect on the health and safety of a
person participant
▪Special Cautions: Warnings and alerts related
to the participant, such as behavioral alerts, e.g.
runaway
▪Prospect Person: supplied insufficient
information to be registered as a person, or the
org. doesn’t want to register as a person, but can
be registered later as a person
Merging Duplicates ▪Watermark ▪Merging ▪Merge Steps ▪Unmarking ▪Options
▪Watermark: Prospect records will have the
PROSPECT WATERMARK (as shown left)
▪Merging: Information can be merged between
person records or from a prospect to a person
record
▪Merge Steps: Mark record as a duplicate,
merge information to master record, complete
the merge
▪Unmarking: By unmarking a duplicate you
break the link between the 2 records
▪Options: A merge can be quit and resumed
later
Employer ▪Prospect Employer ▪Employer-Specific Data ▪Insurance Contributions ▪Related Companies ▪Trading Status
Definition: employs persons, prospect persons or other
individuals
▪Prospect Employer: Supplied insufficient information or the
organization doesn’t want to register them as an employer,
allows interactions, watermark, register later
▪Employer-Specific Data: 3 types shown below:
▪Insurance Contributions: Recorded as Insurance Returns,
contributions on behalf of employees
▪Related Companies: A registered employer related to
another registered employer, e.g. a parent company
▪Trading Status: Record of if employer is trading aka ‘open
for business’, status can be actively trading, ceased trading
or liquidated
Product Provider ▪Definition ▪Impact ▪Specific Data Stored ▪Examples
▪Definition: They offer products to persons or employers on behalf of the organization ▪A Product: A benefit or liability issued to a participant ▪Specific Data Stored: Products and Locations ▪Examples: Disability allowance, Sickness benefit, Income support
Service Supplier ▪Definition ▪Impact ▪Specific Data Stored ▪Examples
▪Definition: They offer services to individuals on behalf of the organization (outsourcing) ▪Impact: Medical results may determine benefit eligibility ▪Specific Data Stored: Services and Returns (Invoices) ▪Examples: Eye examinations, Court translations, Medical
External Party ▪Definition ▪Applications ▪Specific Data Stored ▪Examples
▪Definition: An individual or organization that
interacts with the agency on behalf of another
participant
▪Applications: They can submit these and
supporting materials on participant’s behalf
▪Specific Data Stored: Office and Office
Member
▪Office: A location where external parties carry
out their services, office members can become
external users of the system via a portal
▪Example: Community-based organization
Representative
▪Definition
▪Registering
▪Examples
▪Definition: An individual who interacts with the
organization on behalf of another participant
▪Registering: They are registered as part of
creating other roles, the system may
automatically register them, and they are always
associated with a participant/case (access via
area registered)
▪Examples: Contacts for participants, case
nominees, correspondents for participants or
cases
Information Provider ▪Definition ▪Data Stored ▪Examples
▪Definition: They supply the organization with
information relevant to other participants, usually
used in fraud prevention
▪Data Stored: There is limited details recorded
on them, due to their peripheral role and them
not receiving or delivering services or products
▪Examples: Private individuals, government
agencies, registered data brokers
