Part 4

Question 1

Running the shift

Answer 1

Stays on the floor (eyes ears open)
Observes and takes action
Reg travel path and check pepc

Question 2

Travel path

Answer 2

Predetermined route of check the 4Ms + safety and security of the store

Done every after 30mins

Question 3

Setting priorities

Answer 3

-crisis or potential crisis situation (food safety)
-any prob that directly impacts on FSC and has serious effect on csat
•any complaints not related to Food safety
•intefere w/ comfort and convenience of cx
•appearance of the store
-use common sense

Question 4

Post Shift Evaluation

Answer 4

Asses shift objectives
Identify factors
Actions taken
Communicate to MIC

Question 5

Endorsements

Answer 5

4Ms

Question 6

What to endorse

Answer 6

Prob u acted on
Prob can be acted by nxt shift
In bullet forms
Significant events
Dont endorse ur responsibilities

Question 7

Tools for effective floor control

Answer 7

FSC checklist
Travel path guide
CIN
MAC
Breaklist
Thermometer
Timer

Question 8

Potential problem analysis

Answer 8

Systematic examination of a planned course of action to anticipate potential prob and determine appropriate combi of preventive and contingent actions

Question 9

Potential problem

Answer 9

Deviation or a trouble that could occur in the future

Question 10

Types of action to deal w potential prob

Answer 10

Preventive -

Contingent - minimize adverse effects

Question 11

Steps in PPA

Answer 11

State potential prob
Determine causes
Set preventive action
Set contingent action