Part 1: SC

Question 1

5 Components of Emotional Intelligence?

Answer 1

Self-awareness,
Self-regulation,
Social skills,
Motivation,
Empathy

Question 2

Seven characteristics of emotionally intelligent people

Answer 2

Change Agents,
Self-Awareness,
Empathy,
Not perfectionist,
Balanced,
Curious,
Gracious

Question 3

Three Most Desired Capabilities

Answer 3

Communication skills, Interpersonal skills
Initiative

Question 4

Areas of Self-Awareness

Answer 4

Personality,
Values,
Habits,
Needs,
Emotions

Question 5

When individuals own their goals due to intrinsic motivation, they are more likely to invest time, concentration, process information better, and exhibit persistence

Answer 5

Self-Determination Theory (SDT)

Question 6

This theory focuses on learning in a social context and involves concepts like observation, imitation, and modeling.

Answer 6

Social Learning Theory

Question 7

involves acting in a way that aligns with long-term goals and deep-seated values.
It allows individuals to act in a manner that may be different from their immediate emotional or situational responses.

Answer 7

Behavioral Self-Regulation:

Question 8

pertains to managing or influencing one’s emotions.
It enables individuals to talk themselves out of a bad mood or calm themselves down when feeling angry or upset.

Answer 8

Emotional Self-Regulation:

Question 9

Occurs when individuals fail to self-regulate, leading to the accumulation of stress and the creation of a critical and toxic atmosphere.
Under this kind of pressure, people may lose focus, balance, and their ability to self-regulate effectively.

Answer 9

Bad Pressure:

Question 10

a healthy type of pressure characterized by creating an assertive yet non-critical and non-harmful atmosphere.

Answer 10

Good Pressure

Question 11

SIX EXAMPLES OF SOCIAL SKILLS

Answer 11

Effective Communication,
Conflict Resolution,
Active Listening,
Empathy,
Relationship Management,
Respect

Question 12

It requires the use of reasoning skills to objectively study a problem and make informed decisions.

Answer 12

Logical Thinking

Question 13

involves analyzing facts to thoroughly understand a problem or topic.
The process includes steps like identifying a problem, making inferences, collecting data, organizing and sorting information, developing and executing solutions, and analyzing outcomes.

Answer 13

Critical Thinking

Question 14

This means putting oneself in another’s shoes, seeing the world through their eyes, and identifying with their emotions.
Is a more active process where you share the emotional experience with the person.
Allows you to connect with and comprehend the other person’s feelings to some extent.

Answer 14

Empathy

Question 15

Involves feeling sorry for or pitying someone but not necessarily fully understanding or sharing their feelings.
Often arises when you cannot completely grasp another person’s situation or emotions.
Can be more passive, where you feel for the person but may not truly understand their emotional state.
May lack the depth of understanding and connection that empathy offers.

Answer 15

Sympathy

Question 16

Leadership Method:
Leaders provide direction, action plans, and support to their team members. They use periodic check-ins to ensure that individuals stay on the right track and offer empathetic corrections when necessary.
Empathy: Empathy is a fundamental component of coaching leadership. Leaders demonstrate understanding and compassion when interacting with team members. They use empathetic correction to guide and motivate individuals to achieve their goals.

Answer 16

Coaching

Question 17

involves assigning tasks with minimal specific guidance. Team members are expected to be self-motivated, self-managing, and responsible for directing themselves.
Empathy: While empathy may not be as central in this leadership style, it can still play a role. Leaders should trust their team members to manage their responsibilities, and they can show empathy by providing emotional support when needed.

Answer 17

Delegating

Question 18

often used when leading new team members who may require more guidance and extrinsic motivation. Leaders provide clear instructions and direction to help individuals understand what needs to be done.
Empathy: Empathy may not always be the primary focus in instructive leadership. However, leaders can use empathy to understand and address the specific needs of new team members and provide support when they are struggling with tasks

Answer 18

Instructive

Question 19

emphasizes providing support rather than strict direction. Leaders tailor their approach based on individual team members’ needs, providing instruction, delegation, coaching, or emotional support as necessary.
Empathy: Empathy is central in supportive leadership. Leaders must understand the varying needs and motivations of team members. By being empathetic, leaders can determine the appropriate level of support, guidance, or coaching required for each individual

Answer 19

Supportive

Question 20

General Aspects of Empathy in Leadership

Answer 20

Understanding Others
Developing Others
Service Orientation
Leveraging Diversity
Political Awareness

Question 21

a complex psychological concept that plays a vital role in driving human behavior, particularly in an organizational or work context. It can be defined as the internal or external factors that stimulate, direct, or maintain behavior.

Answer 21

MOTIVATION

Question 22

Ways to Strengthen your Own Empathy

Answer 22

Challenge Yourself
Travel,
Get Feedback,
Read Literature,
Walk in Others’ Shoes,
Examine Your Biases
Cultivate Curiosity,
Ask Better Questions

Question 23

Five Steps for Effective Workplace Coaching

Answer 23

Analyze, Prepare, Conduct, Document, Follow up

Question 24

How to Effectively Conduct One-on-One Coaching Sessions?

Answer 24

Regular One-on-One Sessions,2. Constructive Feedback Sessions, Body Language, Six-Question Process:

Question 25

characterized by employees from various socio-cultural backgrounds, are a common and often challenging environment to manage. Embracing diversity can lead to organizational success, but it also presents unique motivational challenges due to the differences in cultural, ethnic, gender, and other backgrounds.

Answer 25

Diverse Workplaces

Question 26

is a complex concept that involves direction, intensity, and persistence in achieving goals. It can be categorized as intrinsic (internal) or extrinsic (external) motivation. Recent studies show that, even in diverse workplaces, employees share common motivators, including empathy.

Answer 26

Understanding Employee Motivation

Question 27

as a skill for understanding and sharing the emotions and experiences of others, is a powerful tool for motivating employees in a diverse workplace. It involves cognitive empathy (understanding others’ feelings and thoughts), emotional empathy (sharing their emotions), and compassionate empathy (taking action to help).

Answer 27

Empathy as a Motivational Tool

Question 28

The appropriate balance of cognitive, emotional, and compassionate empathy is essential for effective leadership and employee motivation. Empathetic managers can understand their employees better, build stronger relationships, and create a workplace environment that fosters motivation and high performance.

Answer 28

Balancing Empathy:

Question 29

Modern leadership emphasizes relationship-building and emotional awareness. Managers are expected to know their employees on a personal level, including their family life, interests, and concerns. While they don’t need to be best friends, showing empathy and understanding goes a long way in motivating and engaging employees.

Answer 29

Building Relationships

Question 30

Empathy is especially valuable in diverse workplaces, as it allows managers to take into account the unique beliefs, values, and attitudes of employees from various backgrounds. This understanding helps in creating an environment where employees feel respected and motivated.

Answer 30

Impact on Diverse Workforces

Question 31

Ways to Improve Self-Awareness

Answer 31

Psychoanalysis
Cognitive Therapies
Free association
Dream interpretation
Mindfulness practices
Mindful exercises
Diary cards