Part 1 Focus Q&A Flashcards
PLANS can best be said to be statements of the \_\_\_\_\_. 1-Hopes of the Administrator 2-Hopes of the Owners 3-Prediction of the NEXT steps needed. 4-Organizational Goals of the facility
P.11
4-Organizational Goals of the Facility
The purpose of planning is to provide an integrated decision system that, based on the changes forecast by the administrator, establishes the framework for all facility activities. Plans, in essence, are statements of the organizational goals of the facility
In order to SURVIVE, each facility must _____.
1-Deal with the outside world
2-Have immeasurably more income than expenses.
3-Know what the future will bring years in advance.
4-Write enough policies to cover all contingencies.
P.11
1-Deal with the outside world.
events beyond the control of the nursing home will shape the range of options available to the facility and set the context within which it will be obliged to function
A major advantage associated with carefully developed plans is making it possible
1-Control the future
2-Not repeat past mistakes
3-Compare what happens to what was predicted
4-Compare what happens to past experiences
P.11
3-Compare what happens to what was predicted
A plan is a prediction of what the facility’s decision makers believe they must do to cope with the future. A carefully developed plan makes it possible to compare what actually happens to what was expected to happen.
When external conditions change, plans___.
1- Should remain in place
2. Can be altered to meet the changed conditions
3- Should be monitored, but not radically altered
4- Are of decreased value
P.11
2- Can be altered to meet changed conditions
BREAK It THINKING says: It is Important to have a PLAN but SOMETIMES it is even more important to abandon it.
What is Strategic Planning?
P.11
Strategic management is conceiving and implementing the pattern or plan that integrates the facility’s major goals, policies, and action sequences into a cohesive whole.
Strategic Planning It is the process of
1-analyzing the facility’s competitive position,
2-developing the strategic goals,
3-devising a plan of action, and
4-allocating the resources that will best achieve those goals
The observation about the idea that it “if it anit broke don’t fix it is _____.
1-That this is functionary valuable conventional wisdom
2- That if it aint broke today, it will be tomorrow
3. That to few managers understand this good advice
4. That this is a solid insight one can depend upon
P.11
2- That is if aint broke today, it will be tomorrow.
Part of “Break it thinking” It is Important to have a PLAN but SOMETIMES it is even more important to abandon it.
What is SWOT, in planning?
Strength ,
Weakness
Opportunity
Threats
What is a NEEDS ASSESSMENT?
Needs Assessment is part of the planning process where you take into consideration the GAPS in your current conditions, and your WANTS. Distance between the two and how to get there is a NEEDS ASSESSMENT. You must think about how to GET where you want to GO by looking at how to get there.
Things like:
Competition / Expansion Plans of others / Government Hurdles / Future Econ Trends / Third Party vendors / Demographics of population.
When planning a new nursing facility, the goal of being in operation with in 4 months is best described as a\_\_\_\_\_. 1-Unrealistic Goal 2-Long-Range Objective 3-Short Range Objective 4-Realistic Goal
P.14
3-Short Range
Any thing OVER a year is a Long Term Goal
so because 4 month is under a year it is a SHORT Term GOAL.
What is the MOVMENT of the Planning process like?
P.14
It MOVES from BROAD GENERALIZATIONS towards DETAILED INSTRUCTIONS.
GENERAL to DETAILED.
What is ALWAYS TRUE about the Planning Process?
1-The FUTURE will always change our PLANS?
2-Keeping a carefully though out plan is essential for success?
3-Planning produces a REASONABLE degree of certainty?
4-Plans, once in place , will keep us on track towards our GOAL.
P.14
1-The future will ALWAYS change our plans.
** Although every statement is True about planning, the thing that will ALWAYS be true every time is the FUTURE that is uncertain will always change our PLANS, regardless of TIMING or how well they are put together will Change. **
When the unexpected hits this should be looked at as a_____?
p.14
Opportunity, when the unexpected happens, this is the BIGGEST area for innovation.
Organization is?
Organizations is?
P.16
Organizing is a method of ensuring that the work necessary to achieve a goal is broken down into segments, each of which can be handled by one person.
P.16-17
Organizations are SYSTEMS of interactions among the three available INPUTS/PEOPLE/MATERIALS & MONEY.
What is the first step in fulfilling a PLAN?
P.16
Organizing
What are the parts to a JOB ANALYSIS?
P.17 1-Worker Functions 2-Meathods and Techniques 3-Machines Tools and Equipment 4-What is MADE/Accomplished 5-What knowledge and Skill is needed.
It can be argued that every Nursing Home Administrator organizes their facility according to\_\_\_\_\_\_. 1-Local requirements 2-Owners Needs 3-Some Theory of Organization 4-The Same Theory of Organization.
P.17
3-Some Theory of Organization.
** There are no local, or Governmental laws or requirements that tell s you how to ORGANIZE your work force. // The Owner could care less about how you get the JOB done as long as it gets done — Organizing is the first step in fulfilling the plan, making sure work can get done by breaking it down // No two administrators will have the same approach to how they specifically organize***
Viewing organizations as systems has the advantage of offering the manager a framework for VISUALIZING the \_\_\_\_\_\_ of the organization. 1-Inputs 2-Outputs 3-Internal and External environment 4-Restraints
P.17
3-Internal and External environment
** Inputs and Outputs and Restraints are all parts of the SYSTEM.
What is the SYSTEMS CONCEPT?
P.17-18
An ORGANIZED or COMPLEX whole, an assembling or combining of things or parts forming a complex or single whole.
** One of the best things about systems concept is it lets you see how all the INTERNAL pieces work together inside the organization and how the Organization works with other OUTSIDE forces and organizations
A primary advantage of systems theory is that it serves as a tool for making sense of the world by making clearer ___
- How people interact
- Interrelationships within and outside the organization
- Interrelationships among the staff
- Interrelationships between the staff and residents and their responsible parties
P.17-18
2- Interrelationships within and outside the organization
- It is not just the Outside organizations, or the internal pieces, it is the whole system and how it works together.
1 is to vage / 3 and 4 are INTERNAL relationships only**
If the outputs of the organization do not meet the administrators expectations he takes \_\_\_\_\_\_ actions to bring Outputs into line with those planned. 1. Results Oriented 2. Quick J. Effective 4. Control
P.19
4-Control
Control is part of the Systems model. Control is the corrective action taken after evaluation of outputs by the organizational decision makers. Think Quality CONTROL, after a OUOTPUT (event) happens, if it is SUBPAR, you correct the action through Quality Control.
In the systems Model, what is an INPUT? What is an example of an INPUT in a Nursing Home?
P.17
1-Money
2-People
3-Materials
Ex: Residents that come into the facility, the Money that is Made OFF the Residents Stay, is an INPUT
Inputs are elements the facility administrators can change and use to their advantage.
In the systems Model, what is an OUTPUT? What is an example of an OUTPUT in a Nursing Home?
P.18
Output is the RESULT of work.
Ex: Output in a nursing Home is RESIDENT CARE.
The patient care (outputs) that is given by the facility \_\_\_\_\_. 1. Is usually good 2. Can Range from good to unacceptable 3. Achieved cures for the residents 4-Meets federal and state requirements.
P.18 (output)
2-Can range from good to unacceptable.
Because every facility, (and every system) is different the OUTPUTS will also be different, this why we have controls in place to correct the outputs
The administrator uses_____ as guidelines to Compare the output with the expected results.
- The facilities’ policy’s and plans of action.
- Goals
- Stated Objectives
- External Judgments
P.19 (Policy and Plans of Action)
1- The facilities policy’s and plans of action.
Policy’s and Plans of actions are the written directions of how WORK is to be DONE. From a Q/A standpoint if the OUTPUTS are bad look at IF the workers are following HOW something is to be done, if the ARE then the policy is bad, not the worker. — This is the comparison.