Parable of the Spindle (Final Exam) Flashcards

1
Q

What is the main topic of the lecture attended by the restaurant president?

A

Human Relations in Business and Industry

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

What did the president of the restaurant chain hope to gain from attending the lecture?

A

Useful insights into human relations problems in the restaurant business

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

What are some sources of pressure that can create human relations problems?

A
  • Psychological pressures
  • Sociological pressures
  • Conflicts in values
  • Conflicts in power structure
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What was the president’s idea after attending the lecture?

A

To bring in a team of consultants from different academic disciplines

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

What were the findings of the personnel manager regarding why employees quit?

A

Too much sense of pressure caused by inefficiencies and ill tempers of co-workers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

What was the mission assigned to the scientists?

A

Find out the causes of human relations problems and suggest solutions

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

What did the sociologist identify as the primary time for human relations issues?

A

During the rush hours

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

According to the sociologist, what is a significant sociological issue in the restaurant?

A

The stress pattern between waitresses, cooks, and managers

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What solution did the sociologist propose for the communication issue?

A

Implementing a ‘spindle’ on the order counter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

What did the psychologist identify as a fundamental problem in the restaurant?

A

Conflicts in ego structure due to status differences

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

How did the psychologist’s interpretation of the problem differ from the sociologist’s?

A

He viewed the manager as a father figure, the cook as a son, and the waitress as a daughter

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What was the anthropologist’s perspective on the source of conflict?

A

Different value systems among the staff

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

What is the central value system of the manager and cooks, according to the anthropologist?

A

Continued growth and development of the restaurant organization

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

What was the waitresses’ primary motivation for working, as per the anthropologist?

A

Supplementing the family income

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

What common solution did all three scientists propose?

A

Using a spindle for order communication

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

What was the outcome of implementing the spindle in the restaurants?

A

Significant reduction in human relations problems

17
Q

True or False: All three scientists agreed on the cause of the conflicts in the restaurant.

A

False