Parable of the Spindle (Final Exam) Flashcards
What is the main topic of the lecture attended by the restaurant president?
Human Relations in Business and Industry
What did the president of the restaurant chain hope to gain from attending the lecture?
Useful insights into human relations problems in the restaurant business
What are some sources of pressure that can create human relations problems?
- Psychological pressures
- Sociological pressures
- Conflicts in values
- Conflicts in power structure
What was the president’s idea after attending the lecture?
To bring in a team of consultants from different academic disciplines
What were the findings of the personnel manager regarding why employees quit?
Too much sense of pressure caused by inefficiencies and ill tempers of co-workers
What was the mission assigned to the scientists?
Find out the causes of human relations problems and suggest solutions
What did the sociologist identify as the primary time for human relations issues?
During the rush hours
According to the sociologist, what is a significant sociological issue in the restaurant?
The stress pattern between waitresses, cooks, and managers
What solution did the sociologist propose for the communication issue?
Implementing a ‘spindle’ on the order counter
What did the psychologist identify as a fundamental problem in the restaurant?
Conflicts in ego structure due to status differences
How did the psychologist’s interpretation of the problem differ from the sociologist’s?
He viewed the manager as a father figure, the cook as a son, and the waitress as a daughter
What was the anthropologist’s perspective on the source of conflict?
Different value systems among the staff
What is the central value system of the manager and cooks, according to the anthropologist?
Continued growth and development of the restaurant organization
What was the waitresses’ primary motivation for working, as per the anthropologist?
Supplementing the family income
What common solution did all three scientists propose?
Using a spindle for order communication