Paper 3 Flashcards

1
Q

have prices for new cars incraesed/ decreased since 2004

A

increased by 2% each year

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2
Q

why have prices for new cars ^

A

-costs ^

-supply, labour costs
-USP

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3
Q

when did sales for cars peak and when and why did they drop

A

peak - 2016 - 3 mill

dropped 2017-2020 -> brexit, exchange rates

dropped 2020 - 2022 -> covid

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4
Q

most popular car colour?

A

grey

but rarer colours ^ -> links to design mix, aetshetics are taken into consideration majorly when buying car

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5
Q

why have electric cars grown

A

prompt of environmental concern (PESTLE analysis - environmental pressures -> ^ CO2, ff

-transport accounts for 23% global emissions

-2030 - ban on new petrol, diesel cars

-> ^ demand for EVs

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6
Q

what factors impact whether ppl buy evs

A

cost -> expensive up front, cheaper in long run

ethically minded -> more likely to buy

income -> ^ in income -> ^ demand

infrastructure -> charging point avaliability

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7
Q

what do critics argue about evs

A

production of evs & batteries create ^ emissions than making petrol car

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8
Q

porters 5 forces

A

-rivarly among existing competitors

-threat of new entrants

-threat of subsititutes

-buyer bargaining power

-supplier bargaining power

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9
Q

Describe: rivarly among existing competitors

in porters 5 forces

A

^ in last 40 years

-> market has become ^ globalised

-> ease of travel, comms -> ^ foreign cars to europe -> lower costs abroad -> ^ competition for domestic businesses

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10
Q

Describe: threat of new entrants

in porters 5 forces

A

-expensive to start up in car market

-> ^ capital investment req for production, distribution

-> quality, reliability -> hard to establish

but

-existing tech companies = big threat - e.g. google, apple -> self-driving cars

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11
Q

Describe: threat of subsititutes

in porters 5 forces

A

-public transport = cheaper

-esp as car costs ^

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12
Q

Describe: buyer bargaining power

in porters 5 forces

A

buyers have ^ power due to wide range of choice
(dealerships)

-can shop around, say they found cheaper deals to decrease price

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13
Q

Describe: supplier bargaining power

in porters 5 forces

A

manufacturers rely heavily on suppliers for parts

-lack of supply for parts ^
-^ sales quantities
-uniqueness of suppliers product

= ^ supply power

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14
Q

what barriers of entry could be used to make it harder for entrants to the car market

A

-patents

-strong brand identities

-customer loyalty

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15
Q

explain the market & competitive envrionment in terms of car manufacturers

A

-large MNCs

-they benefit from economies of scale

-many mncs own several brands (e.g. bmw own bmw, mini, rolls royce)

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16
Q

explain the market competitive envrionment in terms of car dealers

A

-often franchises

-theres an importance of customer loyalty, repeat customers

17
Q

what is a franchise

A

license to use another businesses name & business model in return for payment

18
Q

what is a franchisee

A

entrepeneur/ company that buys license to use another business’s name

19
Q

what is a franchisor

A

business that sells the right to use its name, logo

20
Q

benefits of franchise

A

-advice & training on all busines functions

-guaranteed local monopoly

-access to tried & tested formula for business success

21
Q

negatives of franchise

A

decisions dictated by franchisor

initial expensive cost

22
Q

explain the market & competitive envrionment in terms of car servicing

A

-independently owned usually

-small businesses

-local competition

-strong relationship with customers

23
Q

why is objective monitoring of employee performance important

A

as staff costs are large proportion of business costs

24
Q

Name 3 elements of hr management

A

-designing the job -> need to be well designed -> ensure job is motivating & enjoyable -> ^ productivity -> decreased labour turnover

-designing, implementing rewards system - staff being content, motivated e.g. comission, bonuses, salary

-developing communication systems that work - channels, media, meetings -> prevents mistakes

25
name 2 corporate objectives & how they link with HR
-growth -> so HR must recruit right number of ppl, with right skills cost reduction -> redundancy, combining jobs -> decreased costs
26
labour turnover formula
no. of staff leaving in a year / av. no of staff during year x100
27
name 4 human resource strategies to ^ employee performance
-financial rewards (^ pay rates, bonueses, comission, performance related pay) p> Herzberg, Taylor -> ^ commitment -> ^ output but -> herzberg said -> money to motivate only creates temporary ^ in performance -offering employees shares in the company -> aligns goals of business with staff -> staff work harder -> if busines is ^ successful -> them getting ^ money -but works better with smaller businesses where workers have more of an impact -consultation -> gathering employees views ->^ motivation -> workers feel ^ valued -> ^ engagement, performance -empowerment -> delegating responsibility -> maslow, herzberg -> ^ motivation -> ^ performance but -workers must be well skilled/ trained
28
How are resources managed in the car industry & what culture is usually reinforced
-stock control -just-in-time -> no buffer stock, relies on freq small deliveries of stock -> elimates costs & -> -waste minimisation -> less stock held, cash not tied up in stock -lean production -> range of techniques designed to decrease waste
29
What are issues with JIT
-suppliers must be willing to deliver freq -deliveries must be reliable
30
Explain toyotas production system
based on decreasing waste, ^ efficency -jidoka -> when problem occurs production stops immediately, issue is fixed -> avoids defects being sold & prevents waste -jit
31
explain the most common production used in car manufacturing
-cell production -> organising workers into small groups, produce range of diff products quickly +allows diff ideas -> improvements -> promotes kaizen +worker specialisation -labour intensive production -> ^ costs
32
explain quality management in terms of the car industry
-quality control -> checking quality at end of production -quality assurance -> checking quality throughout production -TQM -> improving quality is embedded into culture -kazien -> continous improvement attitude e.g. toyota
33
where are staff mostly required in the car industry
-dealerships -> sales depend on good cust service, customer loyalty, retention, post-sales service -> most agents encourage sales -servicing -> good customer service, quality production -> usually independent, small businesses so depend on positive relationships between staff & cust manufacturing -> mostly capital intensive
34
what motivators are used in the car industry
financial -> comission (dealerships), perfromance-related pay (servicing) non financial -> job enrichment, job rotation, empowerment
35
what leadership could be used in the car industry
autocratic -> leader in charge, makes all decisions (most common) democratic - leader makes decisions but consults staff (servicing) paternalism - decisions made with employee benefits laissez faire - more hands off, leave staff to do what they want (dealerships)
36
name the problems with business expansion
-over-estimating demand -not recruiting enough/ right people
37
what is intrapeneurship
encouragement of entrpeneurial behaviour within larger business
38
name 5 characteristics that make a successful entrepeneur
-cope with risk -resilience -passion -determination -understand market
39
name 4 common business objectives
-profit maximisation -market share -customer satisfaction -cost efficiency