Paper 1 Flashcards

1
Q

What are the characteristics of variable costs?

A

Variable costs are costs that change with the level of output.

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2
Q

What are some examples of variable costs within CalMac? (3)

A

Fuel for the ferries
Hourly wages
Raw Materials

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3
Q

What is profit maximisation?

A

Where MR=MC

Profit maximisation is where a firm can maximise profits if it produces at an output where marginal revenue equals marginal cost.

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4
Q

What is marginal revenue?

A

The revenue gained by producing one additional unit of a good.

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5
Q

What is marginal cost?

A

Cost of producing one more unit of a good.

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6
Q

What are economies of scale?

A

Economies of scale are the advantages of large scale production.

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7
Q

How will economies of scale impact CalMac?

A

By expanding their output to an optimum level they should be able to reduce average cost per unit as the cost of production will be spread over a larger number of units.

If CalMac put more crossings on they will reduce average costs as they will be spread out over the more crossings which will bring in more revenue.

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8
Q

What is elastic demand? (2)

A

Where demand is responsive to price changes.

For example if one time return crossings price increases demand will reduce as it is too expensive for tourists, for example, who just wanted a cheap trip to an island and back.

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9
Q

What is inelastic demand?

A

Inelastic demand is where demand is unresponsive to price changes.

For example demand will be inelastic within CalMac for islanders making trips to the mainland as it is a necessity and they have no other option so will use their services regardless of ticket price.

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10
Q

Is depreciation a cashflow item?

A

No as it is not bought or sold as a transaction.

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11
Q

What is depreciation?

A

An accounting practice used to spread the cost of a tangible good or physical asset over its useful lifetime.

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12
Q

Are turnover and profit the same thing? (3)

A

No.

Turnover is the level of sales that are made by a business whereas profit is the difference between revenue and costs.

Profit is the financial benefit that exceeds expenses, costs and taxes.

Some businesses can have a high turnover but low profit.

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13
Q

CalMac is government funded what are the impacts of this? (5)

A

Increased revenue as they have more money to invest in the business for example more crossings or ferry routes.

Government support protects CalMac monopoly over the private companies for example western ferries.

CalMac don’t have to pay the money they received from the government back unless they make a profit over £1.8 million as agreed in contract.

It is your responsibility to ensure you make a profit or at least have contingency built in

Money on offer from government contract insufficient to deliver the work in the way you prefer, so you can lose money.

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14
Q

What is a cashflow and why is it important to CalMac?

A

A cashflow is the net amount of cash and cash equivalents transferred in and out of a company.

Cashflow is important to CalMac as it helps them track if cash is coming into the business to pay creditors.

CalMac must have a balance between money coming in and going out or creditors could cause the business to go into liquidation.

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15
Q

What are the differences between operational and strategic decisions?

A

Operational decisions are day to day decisions made by junior managers or supervisors surrounding issues that come up in the daily workings of a business.

Within CalMac an example of an operational decision is how many staff to employ for a ferry crossing.

A strategic decision is a long term decision made by senior managers or owners surrounding a business’ future.

Examples of strategic decisions within CalMac are changing recruitment methods or considering reducing green house gas emissions within the business to future proof it.

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16
Q

What is PESTLE?

A

PESTLE is the analysis of external factors - political, economical, social, technological, legal and environmental - affecting a business like CalMac.

17
Q

What is a mission statement?

A

A mission statement is a short written description outlining a business’ aims.

18
Q

What is the purpose of a mission statement?

A

CLARIFY the purpose of the business.
HIGHLIGHT areas of importance within the business.
IDENTIFY the aims of the business.
INDICATE the future of the business.

19
Q

What is CalMac’s mission statement?

A

CalMac is focused on delivering customer service to the highest standards possible and achieving added value within the contract specification for communities, businesses, tourism our employees and for the tax payer.

20
Q

What is the difference between authority and accountability?

A

Authority is the right to act or make a decision someone else more senior otherwise would have done.

Accountability is being answerable for actions.

21
Q

What is a target customer?

A

The consumer most likely to buy the product and respond to marketing stimuli in a predictable way.

Target customers within CalMac are islanders on the west coast and tourists wanting to travel to the islands on the west coast.

22
Q

What is pricing strategy?

A

Pricing strategy is the approach businesses use to determine what prices they should charge for their products and services.

23
Q

What is market research important? (4)

A

Market research is important as it provides valuable quantitative and qualitative research from various premises and secondary resources.

This information can be used by CalMac:
To make business decisions
To show evidence to secure a loan
To help them respond to consumer demand for example if customers want additional crossings or a new crossing to somewhere more convenient

24
Q

What would affect CalMac brand image and why? (4)

A

CalMac regularly cancel services at short notice due to weather or mechanical failures this impacts brand image in that consumers will see CalMac as unreliable.

CalMac has received significant backlash and negative press for going over budget on the 2 new ferries they have being built in conjunction with the Scottish government. This will negatively impact CalMac brand image as customers won’t trust them and will begrudge tax money being given to them if they keep wasting it.

CalMac has a good social media presence keeping travellers informed about their services which helps brand image as they engage with customers.

CalMac gives customers the option to purchase tickets online and keep them in digital form, their competitors western ferries, customers have to have physical copies that need to be posted out if purchase online or bought on the day of the sail. This adds to CalMac’s brand image as they consider customers’ needs and aim for convenience.

25
Q

Why CalMac need employment law? (2)

A

CalMac employs 1700 people and has a duty of care to their staff.

If they fail to provide their duty of care to staff they can be taken to court, sued or be involved in employment tribunals.

26
Q

What are some employment laws CalMac must follow? (4)

A

Contract of employment
Staff must be given certain basic information relating to their employment in writing no later than 2 months after they start work.

Equality act 2010
Unlawful for employers to discriminate against
Age
Disability
Gender
Race
Religion
Sexual orientation
Marriage/civil partnership
Pregnancy/maternity
Gender reassignment.

If an employee is discriminated at work they may be able to take a claim to an employment tribunal.

National Minimum Wage Act 1998
Over 21s entitled to current living wage £11.44

Equal Pay Act 1970

27
Q

What is frustration of a contract?

A

Where a contract becomes impossible to perform due to a supervening event.

28
Q

What is supervening impossibility? (2)

A

A change in circumstances makes the contract impossible to perform.

For example Taylor v Caldwell 1863

29
Q

What is supervening illegality? (2)

A

A change in the law makes a contract illegal.

For example James Fraser V Denny Mott and Dickinson Ltd 1944

30
Q

What is supervening circumstances? (2)

A

A change in circumstances makes the contract different to what was originally planned.

For example Krell V Henry 1903

31
Q

What is meant by the term breach of contract?

A

The situation that occurs when one party has broken the agreement in some way or another and has, as a result, failed to satisfy their part of the contract.

32
Q

What are 4 remedies for breach of contract?

A

Monetary damages
Rescission
Retention of lien
Specific implement

33
Q

What are monetary damages?

A

Financial compensation is awarded to the party as a result of breach of contract.

34
Q

What is rescission?

A

Innocent party rescinds the contract meaning to not continue with it.

35
Q

What is retention of lien?

A

Innocent party withholds payment or performance of obligations until party in breach performs its obligations.

36
Q

What is specific implement?

A

Remedy granted by court to compel a party to perform non-monetary obligations.

37
Q

When is a contract not legally binding? (4)

A

If one party is coerced into entering the contract.

If one party cannot enter into a contract for example they are underage or mentally incapacitated.

If the contract would violate public policy or break the law.

If the terms of the contract are excessively unfair or one-sided.

38
Q

What pricing strategy do CalMac use and what other strategy do you suggest they could use?

A

CalMac use a lower price strategy to keep in within competition and satisfy customer needs during the cost of living crisis where travel is expensive.

With their new services or additional crossings tickets they could consider using a penetration price strategy where they offer the tickets at a low price at their initial offering to beat competitors and increase demand.

39
Q

What is the purpose of PESTLE?

A

PESTLE analysis helps the business
• analyse the current external factors
• Plan for the future