Management Flashcards
What is the purpose of PEST?
PEST analysis helps the business
• analyse the current external factors
• Plan for the future
What is a strategic decision?
• Strategic decisions are the ‘long-term’ decisions about where the organisation wants to be in the future. Senior managers and the owners are likely to be the people in the organisation to make these decisions for the whole organisation.
What is an operational decision?
• Operational decisions are the ‘day-to-day’ decisions that are likely to be made by junior managers and supervisors. They are made in response to minor problems that arise each day eg. How many staff to employ on each shift.
What is the purpose of a mission statement? (5)
A mission statement is a short written description of the aims of a business.
Its purpose is to
• Clarify the purpose of the business
• Highlight key areas of importance
• Identify the aims of the business
• Indicate the future direction of the business
What is Authority?
The right to take action or make decisions that someone more senior would otherwise have done.
What is Accountability?
Being answerable for actions.
What is the purpose of SWOT?
Answers should state that SWOT analysis helps the business
• analyse the current position/environment
• attempt to forecast the future.
Discuss the possible impact on staff of Highland Spring increasing it’s presence in the flavoured water market.
• New production methods to accommodate this may result in a training requirement
• The staff me be re-organised/ structured to take into account the change in production methods
• The workload may increase, particularly if no new staff are recruited
• More opportunities for staff promotion
Identify the impact on staff of a company expanding abroad.
• New production methods to accommodate the export to USA may result in a training requirement
• The staff me be re-organised/ structured to take into account the change in production methods
• The workload may increase, particularly if no new staff are recruited
• Any other reasonable suggestion
Outline 3 methods of motivating the workforce.
Financial reward e.g. bonuses etc
Mentorship programme help staff progress and build themselves up.
Performance appraisal
Set goals with rewards.
Explain how to make objectives SMART
Specific, Measurable, Achievable, Realistic and Timely
Students should mention the above in their answer i.e. objectives should be set out in a way in which the achievement of them could identified (measured)
State two types of leadership.
• Exploitive authoritative
• Benevolent authoritative
• Consultative
• Democratic
• Genuine Laissez-faire
State TWO ways in which performance appraisal can motivate the workforce.
Employee can help to set own objectives for period of work
Employee can identify own development needs
Employee positive behaviour can be identified and rewarded
Employee can feedback to managers regarding performance, job etc
Effect of input/ recognition of managers having affect on worker productivity
What is laissez faire management?
Laissez-faire leadership takes a hands-off approach to leadership and gives others the freedom to make decisions.
What is democratic management?
Encourages each team member to participate in decision-making by sharing their opinions. A democratic leader encourages open conversation and helps their employees set goals, evaluate their own performance and motivates them to grow.
