PAGE 3 Flashcards
BASIC CONCEPTS OF COMMUNICATION IN
THE HEALTHCARE SETTING
Verbal
Nonverbal
Active Listening
Expressing ideas through words
Verbal Communication
Non-verbal Communication
Patient’s facial expression
- Kinesics
- Proxemics
- Appearance attire
- Touch
BARRIERS IN COMMUNICATION LOOP
Culture
Gender
Emotions
Language
Physical Issues
Age
THREE LEVELS OF HEALTHCARE
(WILLIAMS-TUNGPALAN 1981)
PRIMARY
SECONDARY
TERTIARY
PRIMARY
health units in rural areas and sub-units
SECONDARY
non-departmentalized
hospitals
TERTIARY
medical centers and large hospitals
Principle source of
healthcare services for
most people
OUTPATIENT
They key resource
and center of the
Philippine healthcare
system
INPATIENT
Offer routine care in
physician’s office to
specialized care in a
freestanding
ambulatory setting
OUTPATIENT
Offer specialized
instrumentation and
technology to assist
in unusual diagnoses
and treatments
INPATIENT
Serve primary care
physicians who assume
ongoing responsibility
for maintaining patients health
OUTPATIENT
Serve tertiary care
(highly complex
services and
therapy)
practitioners. Usually
requires that patients stay overnight or
longer
INPATIENT
Serve secondary care
physicians (specialists)
who perform routine
surgery, emergency
treatments. Therapeutic
radiology, etc in
same-day service
centers
OUTPATIENT
Examples are acute
care hospitals,
nursing homes,
extended care
facilities, hospices,
and rehabilitation
centers
INPATIENT
