PAGE 2 Flashcards
ROLE OF PHLEBOTOMISTS
- To collect blood samples for laboratory testing
or for transfusion - Properly label collected blood samples with the
necessary data for proper indentation - Responsible in delivering or transporting
collected samples within appropriate prescribed
time limits - Process collected blood samples such as
centrifuging and aliquoting samples ready for
laboratory testing
PHLEBOTOMISTS
- They are asked to assist in collecting other
specimens such as URINE and other
NON-SAMPLES from patients - Perform front-oce duties, current procedural
terminology coding, and paperwork - Promote good relations with patients and
hospital personnel - Provide proper instruction to patients/
customers for container specimen collection - Train new technicians and students in duties
and responsibilities
TRAITS THAT FORM PROFESSIONAL IMAGE
OF THE PHL
- Good manual dexterity
- Special Communication skills
- Good organizational skills
- Thorough knowledge of laboratory specimen
requirements - Training in phlebotomy skills
CREDENTIALS
● Certification or license
● Continuing Education
● Trainings and Seminars
PATIENT-CLIENT INTERACTION
● Reassuring and pleasant
● Good communication with patients
● Maintain positive customer relations
● Understand patient’s diversity
PROFESSIONALISM
- Professional Appearance
- Self Confidence
- Integrity
- Compassion
- Self-motivation
- Dependability
- Ethical behavior
Is a personal feeling of “wholeness”
derived from honesty and consistency of
character
Integrity
Conservative clothing
- Observe proper personal hygiene
Professional Appearance
Decisions and judgements to patients
and fellow co-workers
Self Confidence
Means being sensitive to a person’s
needs and willing to offer reassurance in
a caring and humane way
Compassion
- Takes initiative to follow through on
tasks - Consistently strives to improve and
correct behavior - Makes every effort to provide excellence
in all aspects of patient care
Self-motivation
Observe proper work ethic
- Take personal responsibility for their
actions
Dependability
- Is a system of moral principles or
standards that govern conduct and the
distinction between right and wrong
Ethical behavior
Code of ethics
Ethical behavior
PRIMARY OBJECTIVE: to safeguard
the patient’s welfare
Ethical behavior
To avoid harming the patient in any way
Ethical behavior
