Overall exam Flashcards
What is an example of a company with a standardised work practice/ scientific management today
McDonalds
All they do is standardised - cooking, preparing, sourcing of ingreedients.
One example for overall management
Outback steakhouse
- Fayols principles
- Human based
Example for level strategy
Rank Group and Carter Holt Harvey
- Functional level strategys
- Clear functional level strategies present; eg “closing smaller inefficient facilities” to improve productivity.
The business/ coporate level strategies are important but this supports them
Example for structure
Fletcher Building Industries Ltd
Hold a divisional structure -the benefits of it are good for business (people centred)
Example for design of systems
QB House
Sole goal is to provide fast haircuts at low cost - their system design allows them to have a lot of customers going through
Example for the employment cycle
Investment banks - tutorial
Maintaining staff is important as it is a hard job
Example for motivation
Google
More than just monetary rewards
Maslows, ERG etc needs
Career Guru, 20% project.
Allows their employees to have more than just monetary rewards.
Example for communication
Auckland Tourisim, Events and Economic Development - ATEED
Have many channels
Good crisis communication
When stuck for an example…
Use a real life one - own experience
Diagram for operations management
L2 slides
Diagram of a functional structure
Ceo at top
Then 3 branches with Manager of manufactering, Manager of distribution, Manager of adminsitration etc.
Diagram for a matrix structure
At top - Managing director then below
4 along - General manager for finance, enginering, manufactering, marketing etc.
And then 3 down - Product manager a,b,c
Diagram for process types
Variety on up axis and Volume on accross axis
Squares that lead up
Diagram for strategic hrm model
Companny strategy at the top
Then cycle of find right people to develop to maintain
Diagram for wellbeing
Te Whare Tapa Wha
Walls
Diagram for leadership
Up axis = concern for people
Accross axis = concern for results
Country club. Team
middle of the road
Impoverished. Authority comp
Situational leadership diagram
Hersey-Blanchard
Up axis = supportiver behaviour
Accross axis = task behaviour
Do like a normal distribution curve
Diagram for Maslow
Hierarchy of needs
1. self acualisation
2. Esteem
3. Belongingess
4. Safety
5. Psychological
Diagram for Herzberg
2 arrows
Line in middle
One is hygene factors
One is motivators
Up axis = top highly satisfied, bottom is highly disatisfied
Diagram for communication
Pyramid of channel richness
1. face to face
2. telehpone
3. email
4. memos/ letters
5. formal reports etc
