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CRS - Database Curator > Overall Database Questions > Flashcards

Overall Database Questions Flashcards

1
Q

Within the Taxonomy, what is a “Use Reference”?

A

A concept with virtually the same meaning as the main term

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2
Q

Upon achieving AIRS Certification, a Resource Specialist must renew their credential every?
-3 years
-2 years
-5 years

A

two years

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3
Q

The purpose of eligibility criteria is to describe the?
-Tell people was programs are out there.
-People who qualify for a particular service.

A

People who qualify for a particular service.

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4
Q

An I&R program customizes the Taxonomy in order to?
-Add more resources.
-Deactivate and make invisible terms that the I&R service doesn’t wish to use.

A

Deactivate and make invisible terms that the I&R service doesn’t wish to use.

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5
Q

Which of the following is an example of a Taxonomy modality/delivery term?

-Mediation
-Utility payment
-Job Loss program

A

Mediation

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6
Q

Which of the following is most likely to be used as a filter in a search for a community service?

-Hours
-Languages other than English
-Legal Name

A

Languages other than English

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7
Q

Which of the following is the best way to style the agency name for the programs provided by Mytown’s Parks and Recreation Department?

-Mytown’s Parks and Recreation Department
-Parks and Recreation Department of Mytown
-Mytown Parks and Recreation Department

A

Mytown Parks and Recreation Department

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8
Q

Which of the following best describes the purpose of the AIRS Style Guide?

-A helpful guide to entering database information
-A precise set of rules that must be scrupulously followed by all AIRS members
-A backup in case an agency is not using one of the main I&R software programs

A

A helpful guide to entering database information

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9
Q

When listing the hours of operation for a new agency, you should deal with holiday closings by detailing the hours of which of the following?

-Exclude them
-List emergency and crisis services only
-List regular hour only

A

Emergency and crisis services only

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10
Q

In writing a service description, a Resource Specialist should avoid what?

-Avoid adjectives and adverbs
-Use plenty of descriptive adjectives and adverbs
-active verbs and action words.

A

Avoid adjectives and adverbs.

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11
Q

What is a ancillary service?

-Offered to only people who receive primary services
-Not core services and are not worth mentioning
- services that the agency says they offer, but probably does not
have the resources to actually provide in a sustained way

A

Not core services and are not worth mentioning.

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12
Q

Indirect services are services that are?

-services that the agency may facilitate access to, but not a service that the agency provides itself.
-offered only to people who are already involved in one of the agency’s primary services.
-services that an eligible person can directly access
without being involved in other agency services.

A

Services to which an agency may facilitate access, but not a service that the agency provides itself.

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13
Q

It is important to have rules for structuring agency names to do what?

-facilitate searches by agency name, particularly in lists.
- Ensure that address information is entered consistently.

A

facilitate searches by agency name, particularly in lists.

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14
Q

Within the Taxonomy, what is a “Use Reference”?
-A concept with virtually the same meaning as the main term.
-These identify related but not identical terms in other parts of the Taxonomy.
- A broader sets of target groups/problems that are connected to relevant Taxonomy

A

A concept with virtually the same meaning as the main term

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15
Q

What are these also known as?
Organization/Facility type, Service terms, Named Program terms, Modality/Delivery Format terms and Target terms.

A

Facets or concepts

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16
Q

This type of service represents the most common type of human service indexing concepts? For example, clothing or financial assistance.
- Names program terms
-Service Terms
-Organization/Facility type

A

Service terms

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17
Q

Which of the following is probably the best source of information about significant new programs in your community?
-Newspaper and newsletters
-Cable, blog post
-Local government funding approvals

A

Local government funding approvals

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18
Q

To compile a community directory, you should run a resource database report on which of the following?
-Languages other than English
-Taxonomy terms relevant to the publication
-People who qualify for a particular service.

A

Taxonomy terms relevant to the publication

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19
Q

How many levels are there in the taxonomy?

-10 +1=11
-9
-6
-10

A

6

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20
Q

WHAT IS A “SEE ALSO” REFERENCE?

A

A term that suggests a related yet distinct concept to the given term.

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21
Q

What is API?

A

Application Programming Interface. Set of routines, protocols, and tools for building software applications.

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22
Q

At a simple level, 1st and 2nd level terms are very rarely used for indexing
because they are too broad.

T/F

A

T

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23
Q

What are data elements?

-The physical locations from which clients access services provided by an agency.
-Specific containers for one or more pieces of information within a resource database.
-Specific types of information within a resource database.

A

Specific types of information within a resource database.

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24
Q

Style helps ensure that resource information is clearly and easily understood?

-Style helps ensure that resource information looks smart and tidy.
-It is important for the resource database to be a good example of literacy within the community.

A

Style helps ensure that resource information looks smart and tidy.

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25
Q

What should be some of the objectives in developing an internal style policy within your I&R?

-Clear and concise
-Agencies, sites, and services/programs
-Clear, consistent, concise, and relevant

A

Clear, consistent, concise, and relevant

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26
Q

What is an Intensive validation?

-Surveying all of the organizations in the database over the same time period.
-Dividing the resource database into sections and updating them.

A

Surveying all of the organizations in the database over the same time period.

27
Q

Which of the following best describes a hierarchical classification system?

-An alphabetical listing of relevant words that would occur to most people
-A collection of detailed definitions of various human services
-A structured set of defined concepts that illustrates the relationships between listings

A

A structured set of defined concepts that illustrates the relationships between listings.

28
Q

Basic needs includes?

-Food Safety Warnings
-Gastroesophageal Reflux Imaging
-Post-Domestic Violence shelter Housing

A

Post-Domestic Violence Shelter Housing

29
Q

Consumer Services includes?
-Algerian community
-Career Change Counseling
-Funeral Director Complaints

A

Funeral Director Complaints

30
Q

Criminal Justine and Legal Services includes?

-Buddhism Study Groups
-Landlord/Tenant Dispute Resolution
-Paratransit Drivers Volunteer Opp.

A

Landlord/Tenant Dispute Resolution

31
Q

Education includes?

-Elder abuse
-Foreign Student Advisement
-Work Clothing

A

Foreign Student Advisement

32
Q

Environment and Public Health/Safety includes?

-Dead Animal pickup
-Paralegal Counseling
-Trade Adjustment assist Program

A

Dead Animal pickup

33
Q

Income Support and Employment includes?

-Dental Records
-International Students
-Retirement Benefits

A

Retirement Benefits

34
Q

Organizational/Community/International Services includes?

-Community Housing Development org.
-Drug Related Crisis Intervention
-Montessori Preschools

A

Community Housing Development org.

35
Q

Target Populations includes?

-Beekeeping
-Child Sexual Assault Survivors
-Cruelty to Animals Investigation

A

Child Sexual Assault Survivors

36
Q

Newsletters - Phantom or ancillary?
Food Pantries - Primary or indirect?
Job Training - Primary or indirect?
Child Care Centers - Secondary or primary?
Computers - Phantom or ancillary?

A

Newsletters - Ancillary
Food Pantries - Indirect
Job Training - Primary
Child Care Centers - Secondary
Computers - Phantom

37
Q

WHY ARE ORAL COMMUNICATION SKILLS IMPORTANT FOR DATABASE CURATORS?

-Because it is often necessary to ask questions of supervisors.
-Because it is often necessary to write clearly expressed service descriptions.
-Because it is often necessary to be able to answer incoming I&R calls.

A

Because it is often necessary to write clearly expressed service descriptions.

38
Q

WHICH OF THE FOLLOWING IS A TYPICAL RESPONSE TO A STRESSFUL SITUATION?

-Lowered anxiety
-Heightened anxiety
-Severe depression

A

Heightened anxiety

39
Q

WHAT IS A USEFUL RESPONSE TO A STRESSFUL SITUATION?

-Indulge yourself in unhealthy but enjoyable snacks until you feel better
-Avoid thinking about the situation until it goes away on its own accord
-Recognize the situation for what it is and draw upon your own coping mechanisms

A

Recognize the situation for what it is and draw upon your own coping mechanisms

40
Q

WHAT ARE VALUES WITHIN I&R?

-Sets of core beliefs that govern an individual’s world view and interactions.
-The right to make judgments when warranted.
-Self-awareness and a lack of bias.

A

The right to make judgments when warranted.

41
Q

WHAT IS A GOOD EXAMPLE OF THE BOUNDARIES OF I&R?

-The moment when the needs of clients are fully met.
-The moment when clients better understand their situation and have been given referrals and other options.
-The moment when a client is empowered to effectively complain to agencies about their service provision.

A

The moment when clients better understand their situation and have been given referrals and other options

42
Q

ACCORDING TO THE AIRS ETHICAL PRINCIPLES, SPECIALISTS SHOULD SAFEGUARD?
-their relationships with other staff members.
-client privacy and confidentiality.
-the details of the location of the call center.

A

client privacy and confidentiality.

43
Q

WHICH OF THE FOLLOWING IS IN THE MOST APPROPRIATE POSITION TO MAKE DECISIONS A THE CLIENT?
-The client’s certified counselor.
-The Community Resource Specialist.
-The client.

A

The client

44
Q

A CLIENT DOES NOT LIKE THE REFERRALS PROVIDED EVEN THOUGH THEY ARE THE MOST APPROPRIATE FOR THE SITUATION AND THEIR REASONS FOR REJECTING THEM MAKE NO LOGICAL SENSE. WHAT SHOULD BE THE RESPONSE OF THE COMMUNITY RESOURCE SPECIALIST?

-Recognize client’s preferences and try to find alternate referrals. And if none exists, to share that honestly with the client.
-Indifference because it is the decision of the client.
-Provide two referrals which are not really relevant but the client seems more happy with.

A

Recognize client’s preferences and try to find alternate referrals. And if none exists, to share that honestly with the client.

45
Q

WHICH OF THE FOLLOWING HELPS REDUCE THE POSSIBILITY OF STRESS DEVELOPING WITHIN AN I&R CALL CENTER?

-Eating cheese nachos at your desk between calls and offering some to your colleagues.
-Arriving for your shift on time and returning from scheduled breaks on time.
-Being quick to offer plenty of constructive comments on how your colleagues could do a better job.

A

Arriving for your shift on time and returning from scheduled breaks on time

46
Q

ACCORDING TO THE AIRS ETHICAL PRINCIPLES, SPECIALISTS SHOULD PROVIDE INFORMATION THAT IS?

-preferential and verified.
-clear and concise.
-accurate and unbiased.

A

accurate and unbiased.

47
Q

ACCORDING TO THE AIRS ETHICAL PRINCIPLES, SPECIALISTS SHOULD COLLECT RELEVANT DATA FOR REPORTING PURPOSES AFTER THE CLIENT HAS GIVEN?

-consent.
-their phone number.
-suggestions.

A

consent.

48
Q

ACCORDING TO THE AIRS ETHICAL PRINCIPLES, SPECIALISTS SHOULD REMAIN OPEN TO CONTINUOUS IMPROVEMENT THROUGH?
-supervision, coaching and training.
-becoming certified.
-in-services and online webinars.

A

supervision, coaching and training.

49
Q

A COMMUNITY RESOURCE SPECIALIST WHO HAS STRONG RELIGIOUS CONVICTIONS ANSWERS A CALL FROM A CLIENT ASKING ABOUT A FACILITY THAT PROVIDES FREE HIV TESTS. THE CLIENT ADMITS TO USING DRUGS, AND JOKES ABOUT HIS GAY LIFESTYLE. WITHIN THIS CONTEXT, IT IS PERMISSIBLE FOR THE COMMUNITY RESOURCE SPECIALIST TO?

-provide the referral and then ask the client if he is happy with his lifestyle.
-provide the referral and thank the client for calling.
-ask the client if he would mind speaking with another Community Resource Specialist.

A

provide the referral and thank the client for calling.

50
Q

This type of double indexing is also known as what:
Double indexing involves using terms from different areas of the Taxonomy?
-‘vertical’ or ‘intrabranch’ double-indexing
-‘horizontal’ or
‘interbranch’ double-indexing
-Double indexing

A

-“horizontal’ or
‘interbranch’ double-indexing)

51
Q

An agency is asking for a list to draw up more business on their end, what should we do? -
-Review our inclusion/exclusion
-Give them the list
-Tell them to go online
-Charge them for the information

A

Tell them to go online

52
Q

Double indexing involves using terms from the same branch of the Taxonomy are what?

-‘vertical’ or ‘intrabranch’ double-indexing
-‘horizontal’ or
‘interbranch’ double-indexing
-Double indexing

A

“vertical’ or ‘intrabranch’ double-indexing

53
Q

What are the 4 stages of disaster?

A

Mitigation, preparedness, response and recovery.

54
Q

What are entry-point services that an eligible person can directly access without being involved in other agency services?

  • Primary services
  • Ancillary services
  • Secondary services
A

Primary services

55
Q

What are services to which an agency may facilitate access, but not a service that the agency provides itself?
-Primary services
-Ancillary services
-Indirect services

A

-Indirect services

56
Q

These are text fields that describe the agency and its services?

-Narrative descriptions
-Searchable fields
-Factual information

A

Narrative descriptions

57
Q

This generally relates to specific identifying information about the agency, its locations and its programs (such as website, email address, fax number)?

  • Factual information
  • Internal information
  • Searchable fields
A

Factual information

58
Q

This refers to administrative details which are relevant to the maintenance of the database record and are generally only seen by the I&R resource team?

-Internal information
-Narrative descriptions
-Types of data elements

A

Internal information

59
Q

What is usually described as a user-generated system of classifying and organizing online content into different categories by the use of metadata such as electronic tags?

  • Folksonomy Search
  • Predictive search
  • Suggestive search
A

Folksonomy Search

60
Q

This allows web visitors to see search queries that are popular based on what they have
already typed into the search box?

-Folksonomy Search
-Predictive search
-Suggestive search

A

Predictive search

61
Q

This term identifies services by a population group (for example, people who are homeless, or Hispanic) or health condition (for example, people living with cancer or epilepsy), rather than by a service provided. Narrow a service listing to a specific population or condition and assist with the production of specialized lists and directories?

-Service terms
-Target terms
-Taxonomy terms

A

Target terms

62
Q

The I&R service coordinates its service delivery with other programs in the area to avoid duplication of effort, encourage service integration, and ensure that information and referrals are broadly available to all inquirers. This is known as a what?

-A bad relationship.
-Memorandum of Understanding or MOU.
-Program development.

A

MOU

63
Q

Sets of routines, protocols, and tools for building software applications are what?

A

Application programing interface (API)

CRS - Database Curator (7 decks)

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