Other Finals Flashcards
1
Q
Housekeeping maintains these areas
A
Guest rooms Hallways Laundry area Conference room Toilet
2
Q
In charge of housekeeping, preferably male because they don’t have maternity leave
A
Executive Housekeeper
3
Q
Triangular fold of bed sheets
A
Mitre the Bed
4
Q
Service from 5pm-6pm
Sometimes they give sweets/chocolates
A
Turn down service
5
Q
4 layers of bed
A
Bed pad
Flat sheet
Blanket
Bed cover
6
Q
Last one to put in bed but later removed
A
Bed runner
7
Q
Process in housekeeping
A
- Knock 3x
- Enter the room
- Air the room
- Remove the garbage
- Make up the bed
- Make up the bathroom
- Wipe/Dust (left to right, right to left)
- Floor
- Report
8
Q
OOO
A
Out of Order
9
Q
BNSI
A
Bed Not Slept In
10
Q
DND
A
Do not Disturb
11
Q
CO
A
Check-Out Room
12
Q
6 room status
A
Out of order Not yet ready for sale Bed not slept in Do not disturb Ready for sale Check-out room
13
Q
Nerve center of the hotel
A
Front Office
14
Q
6 different departments
A
Human Resource Food and Beverage Rooms Division Marketing and Sales Engineering Accounting
15
Q
Soul of the hotel
A
Housekeeping
