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HRM > Current Trends In Hospitality Industry > Flashcards

Current Trends In Hospitality Industry Flashcards

1
Q

What are the characteristics of Tourism and Hospitality?

A 
DEDESIG
Diverse
Exciting
Dynamic
Emerging
Single, Strong
Important, Unified
Global Enterprise
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2
Q

Tourism is what force of significance?

A

Socio-cultural

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3
Q

Aim number of travelers in 2020?

A

1.6 Billion

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4
Q

How many percent is the growth in 2012?

A

6%

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5
Q

What year was when the number of world travelers dropped low?

A

2009 with 877M

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6
Q

How many world travelers were there in 2012?

A

1 Billion

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7
Q

How many international tourism receipts were there in 2012?

A

$1,075B

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8
Q

How many international tourism receipts were there in 2011?

A

$1,042B

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9
Q

What is the meaning of I CHRIE

A

International Council on Hotel, Restaurant, and Institutional Education

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10
Q

Give five examples of food services

A
  • Carry Out
  • Quick Service
  • Fine Dining
  • Private Clubs
  • Coffee Shops
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11
Q

Give 5 examples of Lodging Services

A
  • Luxury, Full service hotel
  • Motel
  • Resort
  • Condominium
  • Bed and Breakfast
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12
Q

Give 5 examples of Recreational Services

A
  • Theme Parks and Attractions
  • Marinas
  • Sport Facilities
  • Campgrounds
  • Casinos
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13
Q

Give 5 examples of Travel Related Services

A
  • Cruise Lines
  • Railroads
  • Travel Agencies
  • Tourism Marketing
  • Tourism Journalism
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14
Q

What are the 4 segments?

A
  1. Food Services
  2. Lodging Services
  3. Recreational Services
  4. Travel Related Services
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19
Q

10% of the 1.3 billion are what nation?

A

Chinese

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20
Q

It is the number 1 source market in the world

A

China

21
Q

Diversity of workforce

A

Cultural diversity

22
Q

New Era of Mass Globe Trotting

A

Evolution of Savvy Traveler

23
Q

Trends

A
  1. Increasing franchising of travel agencies and home based travel agents
  2. Increasing internet booking / online travel purchasing
24
Q

What is the technology trend and its effect?

A

Internet is driving down the cost = travelers get closer with the country’s culture

25
Q

Over how many devices would be connected by 2020?

A

50B

26
Q

During 2011, how many percent of travel was booked on mobiles?

A

20%

27
Q

Google said that within three years there would be a percentage of how many bookings are made via mobiles?

A

80%

28
Q

They will be more adventurous

A

Third agers

29
Q

They will be looking for soft holidays or work with leisure

A

Hyperbus/Parents

30
Q

Increase of what causes easy visa application?

A

Bilateral Agreements

32
Q

“People in their 60’s will be more 40 something”

A

Baby Boomers

33
Q

Has the strongest growth in international visitors

A

Asia and Pacific, 7% increase

34
Q

Pre-fabricated and cost effective solution in the construction of new hotels, mixed-use development

A

Mega Hotels

35
Q

The centerpiece of hotel, the entrance area

A

Lobby

36
Q

Housekeeping/Hotel Greening ways:

A
  • Eco Rooms (Green Suites)
  • Energy-efficient lighting solutions
  • Hypo allergenic, all-natural bathroom amenities in recyclable plastic and paper containers
37
Q

Give 5 practices of Hotel Greening

A
  • organically grown cotton bedding and bath linens
  • chemical-free luxurious beddings
  • in-room air filters
  • linen and towel re-use program
  • non toxic, non-allergenic cleaning agents
38
Q

Give four techno driven marketing trends

A
  • content marketing will replace traditional advertising
  • photo-sharing will dominate
  • more unrehearsed marketing videos
  • more meeting planners via social networks
39
Q

It is the new advertising

A

Content marketing

40
Q

Meeting planners utilize social media tools to what?

A

To research, compare, and read reviews of hotels and conference centers

41
Q

5 Restaurant and food service technology system

A
  • use of PDA
  • use of POS (point of scale system)
  • restaurant financial system modules
  • online restaurant reservation system
  • tablet technology
42
Q

It defends foods biodiversity

A

Slow Food Movement

43
Q

New type of food professional, those who apprehend the entire food-production web

A

Gastronome

44
Q

In human resource trends, does people talk more or email more?

A

They’re emailing

HRM (6 decks)

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