Orientation III: Lesson 5 - Keys To Success - Motivation And Leadership

Question 1

Match each of the following examples of behavior according to which Category of Need it fulfills.

Asking to be assigned to a difficult job
Eating lunch
Refusing to work on an unsafe scaffold
Saving every payday
Sexual Activity

Choices:
Physical
Social
Esteem
Security
Self-fulfillment

Answer 1

Self-fulfillment - Asking to be assigned to a difficult job
Physical - Eating lunch
Security - Refusing to work on an unsafe scaffold
Security - Saving every payday
Physical - Sexual Activity

Question 2

Match each of the following examples of behavior according to which Category of Need it fulfills.

Asking to work with a certain crew
Getting your truck inspected
Joining a bowling team
Stopping after work with the crew
Studying job supervisory training

Choices:
Physical
Social
Esteem
Security
Self-fulfillment

Answer 2

Social - Asking to work with a certain crew
Security - Getting your truck inspected
Social - Joining a bowling team
Social - Stopping after work with the crew
Self-fulfillment - Studying job supervisory training

Question 3

Match each example or statement with the correct author.

-Effective supervisors generally make Theory Y assumptions.
-If you can identify a person’s unsatisfied need(s), you can motivate that person by helping him or her reach those needs and wants.
-The hierarchy of needs
-The motivation technique known as KITA
-Theories about motivation

Choices:
Richard Flint
Douglas McGregor
Abraham Maslow
Frederick Herzberg

Answer 3

Douglas McGregor - Effective supervisors generally make Theory Y assumptions.
Abraham Maslow - If you can identify a person’s unsatisfied need(s), you can motivate that person by helping him or her reach those needs and wants.
Abraham Maslow - The hierarchy of needs
Frederick Herzberg - The motivation technique known as KITA
Douglas McGregor - Theories about motivation

Question 4

Environmental factors are sources or potential sources of worker job dissatisfaction, whereas motivational factors are sources of worker job satisfaction.

True or False

Answer 4

True

Question 5

Leaders must eliminate or neutralize workers’ dissatisfaction with the ______ factors before the ______ factors have a chance to work.

a. environmental / motivational
b. motivational / environmental
c. Theory X / Theory Y
d. Theory Y / Theory X

Answer 5

a. environmental / motivational

Question 6

A wage increase is most often only a temporary motivator. It is not a long-term motivator. It is an environmental factor and environmental factors are not motivators, but they are a source of job dissatisfaction.

True or False

Answer 6

True

Question 7

The supervisor must try to eliminate or neutralize a worker’s dissatisfaction with the motivational factors before environmental factors have a chance to work.

True or False

Answer 7

False

Question 8

In each of the following examples, choose either a directive or supportive label to indicate the proper leadership action that will be required.

A lead electrician has been missing a lot of work.
A new worker must be assigned to a different task.
An experienced worker has been engaged in horseplay, creating potential safety problems.
Another foreman disrupts the work of the crew by always talking about sports.
Two new but different tools are to be brought on the job today.

Choices:
Directive / Supportive

Answer 8

Supportive - A lead electrician has been missing a lot of work.

Directive - A new worker must be assigned to a different task.

Supportive - An experienced worker has been engaged in horseplay, creating potential safety problems.

Supportive - Another foreman disrupts the work of the crew by always talking about sports.

Directive - Two new but different tools are to be brought on the job today.