Orgazational Structure

Question 1

what is a vision statement

Answer 1

statement that identifies the desired future of an organization

Question 2

what is a mission statement

Answer 2

an organizations reason for being, identifies services offered

Question 3

what are philosophies/values

Answer 3

values/beliefs about the work required to accomplish the mission
the nature/rights of people being served and those providing the service

Question 4

What are organization charts

Answer 4

Maps lines of decision making
Helps people understand their assignments and those of their coworkers
Reveals to mgr and new personnel how they fit into an organization
Contributes to organizational structure
Shows formal lines of communication

Question 5

Types of organization charts (3)

Answer 5

Tall/Bureaucratic (military)
Matrix
Flat (decentralized)

Question 6

what is strategic planning

Answer 6

Goals and strategies for the purpose of organ. growth/renewal

Question 7

as a mgmt process strategic planning should include

Answer 7

A clear statement of the organizations mission
Identification of the agency’s stakeholders and the determination of their assessment
Delineation of the agencies goals/objectives, 3-5yr plan
Development of strategies to achieve goals

Question 8

Steps in a strategic plan

Answer 8

environmental assessment (SWOT)
community and stakeholder assessment
surveys/reviews/best practices

Question 9

what is performance improvement

Answer 9

processes/systems that contribute to client safety and outcomes

Question 10

inefficiency is assessed through

Answer 10

pt falls, invalid assessments..

Question 11

nursing errors are found in

Answer 11

meds
knowledge
procedures

Question 12

aim of IOM quality of care

Answer 12

safety - no one should come to hospital and get hurt
timely
effective (EBP, give right trt)
equitable
pt. centered

Question 13

IOM essential competencies

Answer 13

provide pt centered care
work in interdisciplinary teams
employ evidenced based practice
apply quality improvement
use informatics
safety

Question 14

what is a culture of safety

Answer 14

members of an organization share values in safety

Question 15

high reliability organization theory

Answer 15

characteristics of high-risk yet safe systems developed in non-health care systems

Question 16

continuous quality improvement

Answer 16

think things can always get better

Question 17

how to monitor quality of care

Answer 17

guidelines
protocols
algorithms
standards of care: DOCUMENT 
critical pathways

Question 18

what is root cause analysis

Answer 18

process of learning from consequences - not a punishment

Question 19

define power

Answer 19

ability to create, get and use resources to achieve goals (good pt outcomes)

Question 20

types of power

Answer 20

personal - part of person/personality
professional - professional organizations
organizational - legitimate power of your position
expert - derived from knowledge/skills
legitimate - academic, degree, licensure
referent - trust and respect people feel for groups
reward - reward others to influence change
coercive - punish others/disciplinary actions that influence
connection - personal/professional relationships that enhance resources
information - information someone can provide to the group