Organizational Leadership (1)

Question 1

5 P’s (change agents)

Answer 1

purpose
priorities
people
process
proof

Question 2

Resistance to change

Answer 2

cognitive (rational calculations from both sides)
emotional (fear loss and unknown drive resistance)
behavioral (sabotage and intentional work slowdowns)

Question 3

Policies and Procedures

Answer 3

regulate behavior and set tone of climate

Question 4

Customer Value

Answer 4

perceived benefits received to perceived price paid by the customer

Question 5

Strategic Vision

Answer 5

ambitious view of future that everyone can believe in

Question 6

Ethics

Answer 6

standards of right and wrong that influence behavior

Question 7

Locus of Control

Answer 7

between external and internal belief over who has control of own destiny

Question 8

Forcing conflict style

Answer 8

aggressive behavior to get their way

Question 9

Accommodating conflict style

Answer 9

passively gives in to other party and keeps relationships counterproductive

Question 10

Avoiding Conflict style

Answer 10

passively ignore it, keeps relationships, no resolution

Question 11

Mentoring

Answer 11

form coaching; experienced manager helps less experienced protégé

Question 12

Coaching Feedback

Answer 12

supportive relationship, specific and descriptive, not judgmental criticism

Question 13

Coaching

Answer 13

giving motivational feedback to maintain and improve performance

Question 14

Message Receiving Process

Answer 14

Listening, analyzing, checking understanding and giving feedback

Question 15

Normative Leadership Model

Answer 15

time driven, development driven, that enables user to select 1 out of 5 styles

Question 16

Environmental Situational Factors

Answer 16

task structure
formal authority
work group

Question 17

Employee Centered leadership style

Answer 17

scales measuring supportive leadership and interaction facilitation

Question 18

Job centered leadership style

Answer 18

scales measuring goal emphasis and work facilitation

Question 19

Ohio State University leadership model

Answer 19

low structure - high consideration
high structure - high consideration
low structure - low consideration
high structure - low consideration

Question 20

Cross Functional Team

Answer 20

members of different departments together perform tasks to create new or non-routine products

Question 21

Personality

Answer 21

combination of traits that classifies an individuals behavior

Question 22

Leader Motive Profile (LMP)

Answer 22

a motivational configuration found to contribute to leader performance in traditional bureaucratic organizations

Question 23

Theory X and Theory Y

Answer 23

explain and predict leadership behavior and performances based on leader’s attitude about followers

Question 24

Team Norms

Answer 24

acceptable standards of behavior shared by members of the team

Question 25

Vision

Answer 25

ability to imagine different and better conditions and ways to achieve them

Question 26

4 I’s of Leadership behavior dimensions

Answer 26

idealized Influence
inspirational motivation
individual consideration
intellectual stimulation