Organizational Culture

Question 1

culture is

Answer 1

encourage to speak up, determine how things is done

Question 2

organizational culture is

Answer 2

a system of shared meanings and common beliefs held by organizational members that determines how they act towards each other

Question 3

7 dimensions of OC

Answer 3

1. outcome orientation (means vs ends)
2. people orientation (task vs people)
3. team orientation (individual vs group)
4. aggressiveness (cooperative vs competitive)
5. stability (status quo)
6. innovation & risk taking (entrepreneurship)
7. attention to detail (precision/analysis)

Question 4

how employees learn culture

Answer 4

• stories
• rituals
• material symbols
• language

Question 5

how does culture matter?

Answer 5

• service culture is low, individual differences matter a low
• service culture high, low customer service will more engage and speak up behavior for their customer

Question 6

benefits of strong culture

Answer 6

• Foster higher organizational performance by instilling and promoting employee initiative
• aids recruitment and socialisation of new employees -> attraction, selection, attrition
• has great influence on the behavior of its members
• makes behavior more predictable
• sense making and control mechanism

Question 7

visible and hidden aspects in an organization

Answer 7

visible:
- strategies
- objectives
- policies and procedures
- structure
- technology
- formal authority
- chain of command

hidden:
- attitudes
- perceptions
- group norms
- informal interactions
- interpersonal and intergroup conflicts

Question 8

strong vs weak culture

Answer 8

strong:
- deeply held and widely shared
- greater influence on employees
- employees more committed to organization