Organizational Culture Flashcards
Define culture
Beliefs, customs, and behaviors of the group
Define organizational culture
Basic assumption about perceiving, thinking, and feeling
What are the three levels of organizational culture? Who came up with this?
- Artifacts: symbols of culture - things left over from other cultures (ceremony or right of passage)
- Values - underlying beliefs
- Assumptions - most deeply held beliefs about how to act
Schein
What are the 5 types of artifacts?
- Personal enactment
- Ceremonies and rites
- Stories
- Rituals
- Symbols
What is an example of personal enactment? And what is it?
Define: behavior of individuals reflecting organization
Ex: Modeling of behaviors by top executives
What is an example of ceremonies and rites?
Rites of passage - ex: retirement
Rites of achievement - ex: award ceremonies
Rites of integration - ex: company wide picnics
Rites of degradation - ex: public prefers evaluation reviews
What is an example of stories? And what is it?
Define: About boss, rising up to the top, crisis situations
Ex: CEO wanted snacks - took out wall to put in refrigerator
What is an example of rituals?
How to address boss - Mr. or first name
What is an example of symbols?
Logos - Southwest Airlines - Love fleet/Nike/Apple
What are the two types of values?
Espoused values and Enacted values
What are espoused values?
what employees say they value
What are enacted values? Give an example.
What employees actually value by their behaviors
Ex. Workforce diversity / ethical business dealings
Give an example of assumptions.
Ex. fedex; people - profits - dk wtf this means either
What are the three types of newcomer socializations?
- Traditional
- Realistic job previews (RJP)
- Techniques
Draw model for traditional newcomer socialization.
Recruiters (positive) -> unrealistic expectations (a lot quit in yr 1) -> low satisfaction -> turnover (high turnover????? dk)
Draw model for realistic job previews (RJP) for newcomer socialization.
Recruiters (honest) -> realistic expectations -> higher satisfaction -> lower (turnover??????)
What are the techniques of socialization into organizational cultures?
Take live employees with recruiters
Booklet
Video (show typical day)
What are the 5 things in the model to changing organizational culture?
- Change behavior
- Employee buy in - do employees buy change?
- Resistance to change
- Revise selection to hire individual consistent with new culture
- Cull resisters who will not change (wtf is cull)
How do you change behavior?
Behavior is artifact - must change underlying values
What are the reasons for resistance to change?
Fear of unknown / old way was rewarding
What is cultural commitment within resistance to change?
All artifacts (behaviors, stories, rites) are consistent with new values
What does “Cull resisters who will not change” mean?
Early retirement or firing