Organizational Culture

Question 1

Define culture

Answer 1

Beliefs, customs, and behaviors of the group

Question 2

Define organizational culture

Answer 2

Basic assumption about perceiving, thinking, and feeling

Question 3

What are the three levels of organizational culture? Who came up with this?

Answer 3

1. Artifacts: symbols of culture - things left over from other cultures (ceremony or right of passage)
2. Values - underlying beliefs
3. Assumptions - most deeply held beliefs about how to act

Schein

Question 4

What are the 5 types of artifacts?

Answer 4

1. Personal enactment
2. Ceremonies and rites
3. Stories
4. Rituals
5. Symbols

Question 5

What is an example of personal enactment? And what is it?

Answer 5

Define: behavior of individuals reflecting organization
Ex: Modeling of behaviors by top executives

Question 6

What is an example of ceremonies and rites?

Answer 6

Rites of passage - ex: retirement
Rites of achievement - ex: award ceremonies
Rites of integration - ex: company wide picnics
Rites of degradation - ex: public prefers evaluation reviews

Question 7

What is an example of stories? And what is it?

Answer 7

Define: About boss, rising up to the top, crisis situations
Ex: CEO wanted snacks - took out wall to put in refrigerator

Question 8

What is an example of rituals?

Answer 8

How to address boss - Mr. or first name

Question 9

What is an example of symbols?

Answer 9

Logos - Southwest Airlines - Love fleet/Nike/Apple

Question 10

What are the two types of values?

Answer 10

Espoused values and Enacted values

Question 11

What are espoused values?

Answer 11

what employees say they value

Question 12

What are enacted values? Give an example.

Answer 12

What employees actually value by their behaviors

Ex. Workforce diversity / ethical business dealings

Question 13

Give an example of assumptions.

Answer 13

Ex. fedex; people - profits - dk wtf this means either

Question 14

What are the three types of newcomer socializations?

Answer 14

1. Traditional
2. Realistic job previews (RJP)
3. Techniques

Question 15

Draw model for traditional newcomer socialization.

Answer 15

Recruiters (positive) -> unrealistic expectations (a lot quit in yr 1) -> low satisfaction -> turnover (high turnover????? dk)

Question 16

Draw model for realistic job previews (RJP) for newcomer socialization.

Answer 16

Recruiters (honest) -> realistic expectations -> higher satisfaction -> lower (turnover??????)

Question 17

What are the techniques of socialization into organizational cultures?

Answer 17

Take live employees with recruiters
Booklet
Video (show typical day)

Question 18

What are the 5 things in the model to changing organizational culture?

Answer 18

1. Change behavior
2. Employee buy in - do employees buy change?
3. Resistance to change
4. Revise selection to hire individual consistent with new culture
5. Cull resisters who will not change (wtf is cull)

Question 19

How do you change behavior?

Answer 19

Behavior is artifact - must change underlying values

Question 20

What are the reasons for resistance to change?

Answer 20

Fear of unknown / old way was rewarding

Question 21

What is cultural commitment within resistance to change?

Answer 21

All artifacts (behaviors, stories, rites) are consistent with new values

Question 22

What does “Cull resisters who will not change” mean?

Answer 22

Early retirement or firing