Organizational Change Flashcards
External Forces for Change
Originate outside of the organization:
1. Demographic Characteristics
2. Technological Advancements
3. Shareholder, Customer & Market Changes
4. Social, Political, and Regulatory
Internal Forces for Change
Originate inside the organization
1. Human Resource Problems or Prospects
2. Managerial Behaviors and Decisions
Adaptive Change
Reintroduces a familiar practice
Innovative Change
Introduces a practice new to the organization
Radically Innovative
Practices never done before (New to Industry)
Lewin’s Change Model
Unfreezing and Changing
Unfreezing:
Creating motivation to change
Changing
Introducing new information, models, & procedures
Organizational Change
improving or growing and focusing on a solving a problem such as poor customer service or low productivity
Refreezing
Support and reinforce the change
Readiness for Change
the strength of our beliefs and attitudes about the extent to which changes are needed
4 Components of Readiness for Change
- Necessity for change
- Top-Management Support for change efforts
- Personal ability to cope with changes
- Perceived personal consequences of change
8 Steps for Leading Organizational Change
- Establish a sense of urgency
- Create the guiding coalition
- Develop a Vision Strategy
- Communicate the change vision
- Empowered broad-based action
- Generate short-term wins
- Consolidate gains and procedure more change
- Anchor new approached in the culture
Organizational Development Process
- Diagnosis: What is the problem and its causes?
- Intervention: What can be done to solve the problem
- Evaluation: Is the intervention working?
- Feedback: What does the evaluation say about the effectiveness
Resistance to Change
Any thought, emotions, or behavior that does not align with actual or potential change to existing routines
