Organization/Org Structure, Development

Question 1

Organizational Structure

Answer 1

Defines hierarchy in org and determines the way info flows w/in it

Question 2

Functional Structure

Answer 2

Traditional, divisions based on specialty
Consisting of senior mgmt, marketing, finance, HR, ops
Centralized, greater bureaucracy, specialist groups answer to top mgmt

Question 3

Divisional Structure

Answer 3

Groups based on products or projects undertaken
Consisting of CEO w/functional groups like PR, legal finance, biz develp., HR
Decentralized, motivation thru greater decision powers, blending many skil sets/expertise

Question 4

Matrix Structure

Answer 4

Combo of functional & divisional; divided into depts of specialization and then units w/in those

Question 5

Organizational Development

Answer 5

Process to enhance effectiveness of org and well-being of members through planned interventions on different scales.
Goals to improve:
productivity
EE satisfaction
Org ability to revitalize/develop over time
Org processes/output

Question 6

Change Management Initiatives

Answer 6

Focus on changing entire system - crucial!
Link to strategic plan
Use applied behavioral science
Orgs solve own probs

Question 7

OD Interventions

Answer 7

Appropriate when org experiences M or A w/incompatible culture,
When low trust, high turnover, high stress,
When no ability to manage conflict
Diagnose prob, develop plan, evaluate results - HR a big part

Question 8

Sensitivity Training

Answer 8

Goal of making ppl more aware of their own goals and prejudices, more sensitive to others and the group
Can be stressful for participants

Question 9

Quality Management

Answer 9

EEs rethink what they do and become more involved in workplace decision

Question 10

Org Citizenship

Answer 10

Discretionary behavior not part of EE’s formal job reqs but promotes effective functioning of org

Question 11

Delphi Method

Answer 11

Qualitative forecasting method to get group to examine issue anonymously and collectively