Organization Culture Flashcards
what is organizational culture
is the shared values of a firms beliefs traditions principles and rules
what is organizational structure
it is the arrangement of positions within an organization and is developed when manages assign tasks
what is an organizational chart
a visual display of a organizations structure and hierarchy of the organization
what is specialization
thus is the division of labor in to smaller tasks and assignment of single tasks
what is departmentalization
grouping of jobs into working units called departments they are commonly set according to function, product, geographic region or customer
what is functional departmentalization
grouping of similar functions activities such a finance, manufacturing marketing or human resources
what is product dementalization
organization of jobs in relation to the products of the firm
what is Geographic departmentalization
grouping according to geography location such as state region or continent
what is customer service departmentalization
grouping of jobs around the needs of various customers
What is delegation of authority?
This is giving out test and empowering employees to do whatever is necessary to carry on these tasks
What is degree of centralisation?
This is the extent of which authority is delegated throughout an organisation
What is the difference between centralised organisation and decentralised organisation?
Centralised is where authority is centralised at the top with little decision delegated to lower level and decentralised is where decision making authority is delegated as far down the chain of command as possible
What is span of management?
This is the number of employees who report to a particular manager which can either be Widespan or narrows span
What is the difference between Widespan and narrow span management?
Widespan is when a manager directly supervises a large number of employees and narrow span is when a manager directly supervises only a few number of employees
What is line structure?
It is the direct line of authority from top to the employees mostly in small business
What is line and staff structure?
It is a relationship between supervisor and employees with specialised managers assisting
What is a group?
A group is two or more individuals who communicate with one another and share a common identity
What is a team?
A team is a small group that have complimentary skills for a common purpose, and hold themselves accountable
What is a committee?
A committee is a permanent formal group that performs of specific test
What is a task force?
This is a temporary group of employees responsible for bringing about a particular change
What is the difference between a group and a team?
A group has a clear focused leader and are individually accountable, runs efficient meetings and discussion and decisions I meant before delegation
Team has shared leadership rules individually and group accountability create a collective work product discussions and decisions are made and then they work together
What is formal communication?
Intentionally defined and designed by an organisation and represent the flow of communication as shown in an organisational chat
What is informal communication?
Consist of friends and other nonwork social relationships known as Grapevine mostly gossip
Name the types of formal communication and briefly describe them
Upward communication - flows from lower levels to higher level of the organisation such as progress reports and suggestions
Downwards communication flows from higher levels to lower levels of the organisation such as assignment of tasks and goals
Horizontal communication exchange of information among colleagues of the same level within a department such as task force or project teams
Diagonal communication when individuals from different levels and departments communicate such as finance departments with lower level managers in marketing department
