Organization Culture

Question 1

what is organizational culture

Answer 1

is the shared values of a firms beliefs traditions principles and rules

Question 2

what is organizational structure

Answer 2

it is the arrangement of positions within an organization and is developed when manages assign tasks

Question 3

what is an organizational chart

Answer 3

a visual display of a organizations structure and hierarchy of the organization

Question 4

what is specialization

Answer 4

thus is the division of labor in to smaller tasks and assignment of single tasks

Question 5

what is departmentalization

Answer 5

grouping of jobs into working units called departments they are commonly set according to function, product, geographic region or customer

Question 6

what is functional departmentalization

Answer 6

grouping of similar functions activities such a finance, manufacturing marketing or human resources

Question 7

what is product dementalization

Answer 7

organization of jobs in relation to the products of the firm

Question 8

what is Geographic departmentalization

Answer 8

grouping according to geography location such as state region or continent

Question 9

what is customer service departmentalization

Answer 9

grouping of jobs around the needs of various customers

Question 10

What is delegation of authority?

Answer 10

This is giving out test and empowering employees to do whatever is necessary to carry on these tasks

Question 11

What is degree of centralisation?

Answer 11

This is the extent of which authority is delegated throughout an organisation

Question 11

What is the difference between centralised organisation and decentralised organisation?

Answer 11

Centralised is where authority is centralised at the top with little decision delegated to lower level and decentralised is where decision making authority is delegated as far down the chain of command as possible

Question 12

What is span of management?

Answer 12

This is the number of employees who report to a particular manager which can either be Widespan or narrows span

Question 13

What is the difference between Widespan and narrow span management?

Answer 13

Widespan is when a manager directly supervises a large number of employees and narrow span is when a manager directly supervises only a few number of employees

Question 14

What is line structure?

Answer 14

It is the direct line of authority from top to the employees mostly in small business

Question 15

What is line and staff structure?

Answer 15

It is a relationship between supervisor and employees with specialised managers assisting

Question 16

What is a group?

Answer 16

A group is two or more individuals who communicate with one another and share a common identity

Question 17

What is a team?

Answer 17

A team is a small group that have complimentary skills for a common purpose, and hold themselves accountable

Question 18

What is a committee?

Answer 18

A committee is a permanent formal group that performs of specific test

Question 19

What is a task force?

Answer 19

This is a temporary group of employees responsible for bringing about a particular change

Question 20

What is the difference between a group and a team?

Answer 20

A group has a clear focused leader and are individually accountable, runs efficient meetings and discussion and decisions I meant before delegation

Team has shared leadership rules individually and group accountability create a collective work product discussions and decisions are made and then they work together

Question 21

What is formal communication?

Answer 21

Intentionally defined and designed by an organisation and represent the flow of communication as shown in an organisational chat

Question 22

What is informal communication?

Answer 22

Consist of friends and other nonwork social relationships known as Grapevine mostly gossip

Question 23

Name the types of formal communication and briefly describe them

Answer 23

Upward communication - flows from lower levels to higher level of the organisation such as progress reports and suggestions
Downwards communication flows from higher levels to lower levels of the organisation such as assignment of tasks and goals
Horizontal communication exchange of information among colleagues of the same level within a department such as task force or project teams
Diagonal communication when individuals from different levels and departments communicate such as finance departments with lower level managers in marketing department