Ordlista från boken ( onödig o veta) Flashcards by Oliver Sauer

Q

Business origami

A

system miniatyr

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Q

Card sorting

A

Affinitetsdiagram, Klustring

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Q

Customer activity

A

kundaktivitet

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Q

Customer experience

A

kund upplevelse

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Q

Customer journey

A

kundresekarta

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Q

Desktop walk through

A

miniatyr genomgång

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Q

Line of visiabiltity

A

synlighetslinje

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Q

Moment of truth

A

sanningens ögonblick

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Q

Operand resource

A

materiell resurs

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Q

Operant resource

A

immateriell resurs

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Q

Painpoints

A

kvalitetsbrister

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Q

Resource integration

A

resursintegration

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Q

Roadmap

A

färdplan

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Q

Service blueprint

A

tjänstekarta

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Q

Service evidence

A

tjänstebevis

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Q

Service interface

A

tjänstegränsnitt

Q

Service interaction

A

tjänsteinteraktion

Q

Service moment

A

tjänstsituation

Q

Service offering

A

tjänsteerbjudande

Q

Service safari

A

tjänstesafari

Q

Servicescape

A

Tjänstemiljö

Q

Storybraid

A

tjänstefläta

Q

Touchpoint

A

kontaktpunkt

Q

Value network map

A

värdekarta