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ORAL COMM Flashcards

1
Q

is “the act or process of using words, sounds,
signs, or behaviors to express or exchange information or for
expressing your ideas, thoughts, feelings, etc., to someone
else.”

A

Communication

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2
Q

It is the exchange of thoughts, messages, or information,
as by speech, signals, writing, or behavior.

A

Communication

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3
Q

is a systematic process in which people
interact with and through symbols to create and interpret
meanings.

A

Communication

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4
Q

is a process by which verbal and non-verbal
symbols are sent, received and given meaning.

A

Communication

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5
Q

Known as verbal communication and is the
interchange of verbal messages between the
sender & the receiver.

A

Oral Communication

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6
Q

is the process of expressing information or
ideas by word of mouth.

A

Oral Communication

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7
Q

6 ELEMENTS OF COMMUNICATION

A
  1. Sender
  2. Receiver
  3. Ideas
  4. Encoding
  5. Decoding
  6. Feedback
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8
Q

It is a two-way process

A

Communication

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9
Q

Mostly used in mass media communication

A

Linear Model of Communication

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10
Q

Model of communication that is mostly used in mass media communication

A

Linear Model of Communication

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11
Q

In this model of communication the sender is more prominent.

A

Linear Model of Communication

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12
Q

The message is encoded and
transmitted through channel in the
presence of noise.

A

Linear Model of Communication

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13
Q

Any communication that makes use
of words, whether written or spoken.
________ is the written
or oral use of words to communicate.

A

Verbal Communication

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14
Q

Communicate with the help of spoken words.

A

Oral Communication

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15
Q

6 Effective oral communication

A
  1. Clear and Proper
  2. Clarity and Precision
  3. Brevity
  4. Proper tone
  5. Pitch
  6. Right Registers
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16
Q

____ and _____ defined non-verbal
communication as “communication by means of
elements and behaviors that are not coded into
words.”

A

Bartol and Martin

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17
Q

________ states that “… the most important
thing in communication is to hear what isn’t
being said.

A

Peter Drucker

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18
Q

“communication by means of
elements and behaviors that are not coded into
words.”

A

Non-verbal communication

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19
Q

the most important
thing in communication is to ____ what isn’t
being ____

A

hear & said

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20
Q

results from
one or more motions or positions
of the muscles of the face.

A

Facial expression

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21
Q

are the primary
means of conveying social
information among humans.

A

Facial expression

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22
Q

he believed that facial
expressions show emotions which
originated in our evolutionary past.
People use a common pattern of facial
expression to show emotions.

A

Charles Darwin

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23
Q

is a movement or position of the
hand, arm, body, head or face that is
expressive of an idea, opinion, or emotion.

A

Gesture

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24
Q

is a form of non-verbal
communication in which visible bodily
actions communicate particular messages,
either in a place of speech or together and in
parallel spoken words.

A

Gesture

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25
Q

it allows individuals to communicate
a variety of feelings and thoughts, from
contempt and hostility to approval and
affection.

A

Gesture

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26
Q

is a form of non-verbal
communication, which consists of body
posture, gestures, facial expressions, and
eye movements.

A

Body Language

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27
Q

Borg attests that human communication
consists of __ body language and
paralinguistic cues

A

93%

28
Q

4 importance of Non-verbal communication

A
  1. Convey empathy and emotions
  2. Proper interpretation
  3. Instinctive nature
  4. Understanding
29
Q

Non-verbal communication is
used to show emotions like happiness, anger, sadness, interest,
curiosity, hurt, annoyance, anxiety, embarrassment, pleasure,
hope, etc. People show these emotions unconsciously most of the
times

A

Convey empathy and emotions

30
Q

Interpretation of non-verbal signals is
not very easy at all times as it differs from person to person and
culture to culture as well as non-verbal communication does not
have fixed meanings and is different according to contexts

A

Proper interpretation

31
Q

As non-verbal communication is based on
instinct mostly, people speak truth. We should believe non-verbal
massages more than verbal messages if there is a conflict between
two people

A

Instinctive nature

32
Q

Non-verbal communication increases
understanding of messages. When verbal communication and
nonverbal communication are similar, it establishes better
perspective on the message being sent.

A

Understanding

33
Q

The person who conveys the
message with the intention of passing
the information and ideas to others

A

Sender

34
Q

Is the person who receives
the message or for whom the message
is meant for. It is the receiver who tries
to understand the message in the best
possible manner in achieving the
desired objectives.

A

Receiver

35
Q

This is the subject matter of
the communication. This may be an
opinion, attitude, feelings, views,
orders, or suggestions

A

Ideas

36
Q

Since the subject matter
of communication is theoretical and
intangible, its further passing requires
use of certain symbols such as words,
actions or pictures etc.

A

Encoding

37
Q

Person who receives the
message or symbol from the
communicator tries to convert the
same in such a way so that he may
extract its meaning to his complete
understanding.

A

Decoding

38
Q

is the process of
ensuring that the receiver has received
the message and understood in the
same sense as sender meant it.

A

Feedback

39
Q

The process of selecting and organizing
symbols to represent a message requires skills
and knowledge.

A

Encoding barriers

40
Q

[Encoding]
A breakdown in communication may
result when a message is not
adapted to its receiver

A

Lack of Sensitivity to Receiver

41
Q

[Encoding]
The receiver is less likely to understand the
message if the sender has trouble choosing
the precise words needed and arranging
those words in a grammatically-correct
sentence.

A

Lack of Basic Communication Skill

42
Q

[Encoding]
The sender lacks specific
information about something, the
receiver will likely receive an
unclear or mixed message.

A

Insufficient Knowledge of the Subject

43
Q

[Encoding]
If you receive a
message with too much information, you
may tend to put up a barrier because the
amount of information is coming so fast
that you may have difficulty comfortably
interpreting that information.

A

Information Overload

44
Q

[Encoding]
An emotional
individual may not be able to
communicate well.

A

Emotional Interference

45
Q

The communication cycle may break
down at the receiving end for some of
these reasons

A

Decoding Barriers

46
Q

[Decoding]
If a message reaches
a reader who is not interested in the
message, the reader may read the
message hurriedly or listen to the
message carelessly

A

Lack of Interest

47
Q

[Decoding]
- If a receiver is
unable to understand a message
filled with technical information,
communication will break down

A

Lack of Knowledge

48
Q

[Decoding]
Those who have weak reading and
listening skills make ineffective
receivers

A

Lack of Communication Skills

49
Q

[Decoding]
If
emotions interfere with the
creation and transmission of a
message, they can also disrupt
reception

A

Emotional Distractions

50
Q

[Decoding]
If a receiver of a
communication works in an area with bright
lights, glare on computer screens, loud
noises, excessively hot or cold work spaces,
or physical ailments, that receiver will
probably experience communication
breakdowns on a regular basis.

A

Physical Distractions

51
Q

4 Kinds of Barriers to Effective Communication

A

Environmental/Physical
Cultural
Semantic
Psychological
BARRIERS

52
Q

Communication also takes place
between people belonging to different
nationalities, religions, castes, creeds,
races, ethnicities etc. in other words,
when two persons are communicating
with each other, there may be
differences in their cultural
backgrounds.

A

Cultural Barriers

53
Q

When communicating with other
persons, no matter what kind of
communication means is utilized,
whether it is formal or informal, it is
vital to make use of appropriate words,
vocabulary and language; all kinds of
communication should reflect decency

A

Semantic Barriers

54
Q

In the process of communication, it
is vital to understand each other’s
mindset and mental capacity; this
applies in every case whether it is a
professor giving a lecture or a
conversation between the employer
and an employee.

A

Psychological Barriers

55
Q

Time, space, place

A

Physical/Environmental Barriers

56
Q

5 Functions of Communication

A

Regulation and Control
Social Interaction
Motivation
Information
Emotions

57
Q

A means of limiting or regulating something

A

Regulation

58
Q

is a rule or directive made and maintained by an authority

A

regulation

59
Q

the power to influence or direct people’s behavior or the course of events

A

Control

60
Q

an exchange takes place between two or more persons for social fulfillment

A

Social Interaction

61
Q

ties of union are created by mere exchange of ___

A

words

62
Q

as a function of communication it refers to a person using language to express desires, needs, wants, likes and dislikes, inclinations, choices, aspirations.

A

Motivation

63
Q

In this function, persuasion is used to move the Listener away from his/her own position toward the Speaker’s own position.

A

Motivation

64
Q

This is the most useful function of communication

A

Information

65
Q

One the of characteristics that distinguish humans from animals is their ability to communicate through _____

A

emotional expression

66
Q

is a mental state or feeling toward something and is marked by physiologial and behavioral changes in the body

A

Emotions

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