OPT-2501-Cntct Lns Theory II Unit 6 Flashcards
1
Q
When comparing the cost of adding new patients to your practice versus keeping your current patients it is:
A
5 to 10 times more expensive to add new patients
2
Q
If a patient must wait longer than expected before being seen:
A
They should be told honestly at the time of check-in
3
Q
How should you refer to the patient by name?
A
Title (eg. Mr., Mrs, Ms. And last name)
4
Q
Tidying the reception area should be done:
A
Throughout the day
5
Q
When placing a caller on hold, you should always ask permission and then:
A
Wait for their response
6
Q
When answering the phone, which of the following is not important to include?
A
The address of the business
7
Q
What is acceptable to have in your mouth when answering the phone?
A
Teeth
