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OPS 571 Operations Management
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NEW OPS 571 Complete Week 1
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OPS 571 Week 1 DQ 1
How does the QFD approach help? What are some limitations of the QFD approach?
OPS 571 Week 1 DQ 2
Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.
OPS 571 Week 1 DQ 3
Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.
OPS 571 Week 1 Individual Process Design Matrix and Summary
Complete the Process Design Matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
• Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
• Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
Required Elements:
• No more than 700 words
• Consistent with APA format
Submit Matrix with the Executive Summary
Click the Assignment Files tab to submit your assignment.
OPS 571 Week 1 Quiz
1.) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
An unidentifiable waste
A service defect
A new process design flaw
A reason for over-production
2 .) For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?
marketing, operations, training, development
marketing, design, manufacturing, other
strengths, weaknesses, opportunities, threats
operations, quality, personnel, finance
3.) A service process design flowchart is referred to as a service blueprint to emphasize what?
The importance of process design
The impact of customer service
The impact of blueprints
The importance of system engineering
4.) Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
The personal attention they provide their customers
A self-service approach to customer service
Customer-facing employees who only talk to rich customers
Poor customer service
5.) According to the Service-System Design Matrix, sales opportunity has what sort of relationship to production efficiency?
Direct Relationship
Equal Relationship
Inverse Relationship
No Relationship
6.) Which of the following is a good example of a continuous process layout?
A sit-down restaurant
An automobile manufacturing plant
A home construction site
A gas refinery
7.) If an automotive service center has an issue with a car not being clean when returned to a customer, the poka-yoke corrective action might include what?
Leaving the plastic on the seat when returning the car to the customer.
Leaving it up to the service tech who took care of the repair to determine if the car is clean
An inspection by the person returning the car before the car is seen by the customer.
Letting the customer make this determination
8.) Why is the planning phase often referred to as Phase 0 (Zero) of the generic product development process?
This phase is not necessary.
This phase is not completed until after the project has been funded.
This phase happens before the project is approved.
This phase requires $0 to complete.
9.) Using a project layout for building an aircraft, why would you want to place rivets close to or even in the fuselage?
Rivets are small and you don’t want to lose them
Rivets should actually be placed farthest away from the fuselage.
Rivets are used consistently throughout the construction process
Rivets are used one time only in the construction process
10.) Why do many customers like the self-service approach to service design?
It provides the customer with the greatest amount of personal service.
It puts the customer in control
The customer is always right in this type of system.
It gives the customer more opportunity to steal from a company
11.) What happens to production efficiency as the customer exerts more influence on the system?
Production efficiency is decreased
Production efficiency is increased
There is no effect on production efficiency
Production efficiency is eliminated
12.) Permeable systems are characterized by being penetrable by customers via what two forms of contact?
Phone and face-to-face contact
Face-to-face and internet contact
Internet and mail contact
Internet and phone contact
13.) What is a company trying to optimize in the most common approach to developing a workcenter layout?
Movement of material
Number of defects
Amount of required staff
Work shift hours
14.) Some may argue that the production-line approach may not treat the process as a service process, but as what type of process?
A marketing approach
A quality approach
An operational approach
A manufacturing approach
15.) Why would a company want to supply a product to preferred customers during product ramp-up?
Test the shipping process
Identify any remaining flaws
Get choice shelf positioning
Help develop a marketing plan
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NEW OPS 571 Complete Week 2
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OPS 571 Week 2 DQ 1
Management may choose to build up capacity in anticipation of demand or in response to developing demand. Cite the advantages and disadvantages of both approaches.
OPS 571 Week 2 DQ 2
What are some major capacity considerations in a hospital? How do they differ from those of a factory?
OPS 571 Week 2 DQ 3
Explain how having more work-in-process inventory can improve the efficiency of a process. How can this be bad?
OPS 571 Week 2 DQ 4
If you could locate your new software development company anywhere in the world, which place would you choose, and why?
OPS 571 Week 2 Individual Process Designs and Supply Chains
This is part one of a two part assignment starting with an introductory look at process design and supply chains.
Identify a company with which you are familiar. This could be your place of employment, a car wash, a yard service company, and so forth.
Write a paper in which you describe the current state of your selected company’s supply chain and an identified process.
Required Elements:
• Describe the company’s supply chain
• Identify a process internal to the company that you wish to analyze.
• Describe the process internal to the company that you wish to analyze.
• Identify an appropriate design approach for the process you have chosen.
• Create a high-level AS IS process flow chart using an appropriate tool.
• Identify at least one metric to measure the process and its application (how, what, when, and who).
• Use an appropriate tool to collect data for each step of the process.
• No more than 700 words
• Consistent with APA format
Click the Assignment Files tab to submit your assignment.
OPS 571 Week 2 Learning Team Reflection
Select a manufacturing organization the team members are familiar with.
Review the company’s website and other available information and answer the following:
• What type of process design do they use: Make to Order, Make to Stock, or Batch?
• What are two items regarding the manufacturing process related to the organization that the team finds unique or interesting?
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
Click the Assignment Files tab to submit your assignment.
OPS 571 Week 2 Quiz
1.) In the pull system, which of the following is the partner that begins the process of pulling? Vendors Quality control personnel Customers Executive management
2.) Which of the following operations consulting tools are used in the cost impact and payoff analysis stage in the operations consulting process? SPC tools and bottleneck analysis Customer surveys and gap analysis Decision trees and stakeholder analysis Plant audits and statistical tools
3.) Which of the following production process terms best describes a stage in a multiple-stage process that limits the capacity of the overall process? Buffer Starving Bottleneck Blocking
4.) Which of the following is a principle of reengineering?
Organize around the tasks
Capture information many times, at the source and where it is interpreted
Treat geographically dispersed resources as though they were centralized
Integrate the outcomes of parallel activities
5.) Which of the following operations consulting tools provide summary performance updates for specific processes and are generally presented in graphical form with color-coding of trend lines and alarms? Decision trees Stakeholder analysis Process dashboards Responsibility charts
6.) Which of the following are possible examples of cycle times?
Time that a part waits in queue
Time it takes for an instructor to grade an exam
Time required to produce a batch of parts
Time to set up a new assembly line
7.) What is the term that refers to “the fundamental rethinking and radical redesign of business processes to achieve dramatic improvements in critical, contemporary measures of performance, such as cost, quality, service, and speed” (as cited in Jacobs & Chase, 2011, p. 461). Reengineering TQM Operations consulting process Continuous improvement
8.) Which of the following is a key metric associated with value stream mapping? Defects per million operations Lead time Product demand Fixed costs
9.) Which of the following is one of the major types of stakeholders impacted by most consulting projects? Board of directors International government regulators Suppliers Other consultants
10.) Lean production seeks to achieve high volume production using which of the following? Minimize utilization Minimize inventory of raw materials Maximize inventory of work-in-process Maximize capacity
11.) In contrast to TQM, what approach seeks radical change through innovation? JIT distribution Project management Reengineering Lean manufacturing
12.) In setting up a kanban control system, you need to determine the number of kanban card sets needed. If the average number of units demanded is 1,000 per hour, the lead time to replenish the order for this item is 10 hours, the container size is 5 units, and the safety stock is estimated to be 5% of the expected demand, what is the number of kanban card sets needed? 210 440 1,050 2,100
13.) Which of the following is a situation that likely will yield economies of scale?
Large factory with dedicated capacity that is able to produce twice the number of units as locally demanded
Factory that fully utilizes dedicated resources for information technology, material handling, and administrative support
Company with factories in multiple countries that produces products for local demand
Factory that produces low volume, customized products
14.) The basic notion of economies of scale assumes which of the following?
A piece of equipment with twice the capacity of another piece typically costs twice as much to purchase and to operate
Total cost of output drops as volume increases
Average cost per unit of output drops as a plant gets larger and volume increases
Two plants can be operated at the same cost as a single plant
15.) To implement a flow process in developing a lean system, a firm might do which of the following? Reduce setup/changeover time Eliminate some fixed costs Improve capacity utilization Build product in anticipation of demand
16.) An advantage of a make-to-stock process is which of the following?
All units of output are unique
Rapid delivery of a standard product
It responds directly to customer orders
It allows the firm to avoid inventory costs
17.) According to Little’s law, which of the following can be used to estimate inventory? Set up time times throughput rate Process velocity times flow time Process time times cycle time Throughput rate times flow time
18.) Which of the following is a factor that causes a diseconomy of scale? Increased utilization Increased transportation costs Increased total operating costs Increased product value and prices
19.) If the run time for a batch of parts is 25 minutes on a machine, and the setup time is 75 minutes, which of the following is the operation time? 3 minutes 25 minutes 100 minutes 75 minutes
20.) Which of the following production process terms best describes the situation when activities in a stage of production must stop because there is no work? Multiple-stage processing Starving Blocking Buffering
21.) Which of the following terms refers to a special type of flowcharting tool that is valuable for the development of lean processes? Kanban production control system JIT production Value stream mapping Kaizen
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NEW OPS 571 Complete Week 3
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OPS 571 Week 3 DQ 1
Think about your latest trip to a hospital/health care facility. How many different handoffs did you encounter? How would you rate the quality of the service relative to the patient experience and relative to that of the friends and family?
OPS 571 Week 3 DQ 2
With so much productive capacity and room for expansion in the United States, why would a company based in the United States choose to purchase items from a foreign firm? Discuss the pros and cons.
OPS 571 Week 3 DQ 3
From the choice of simple moving average, weighted moving average, exponential smoothing, and linear regression analysis, which forecasting technique would you consider the most accurate? Why?
OPS 571 Week 3 Individual Process Designs and Supply Chains, Pt 2
Write a paper in which you evaluate the current state of the process you selected in Week Two and summarize the proposed future state.
• Required Elements:
• Evaluate the efficiency and effectiveness of the process selected in Week Two using the data collected.
• Determine areas for improvement
• Design an improved process flow chart using an appropriate tool.
• Summarize two items from this improved process. Include an explanation of how these items could be used in your personal or professional life to improve a process.
• No more than 700 words
• Consistent with APA format
Click the Assignment FIles tab to submit your assignment.
OPS 571 Week 3 Learning Team Reflection
Discuss the following:
• What is the chase strategy?
• Identify 2-3 companies that might use the chase strategy
• What are some of the challenges associated with using the chase strategy and why?
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
Click the Assignment Files tab to submit your assignment.
OPS 571 Week 3 Quiz
1.) When considering outsourcing, what should firms tend to avert?
Allowing outsourcing to develop into a substitute for innovation
Losing control of non-core activities
Giving the outsourcing partner opportunities to become a strong competitor
Allowing employees transferred to the outsourcing partner to rejoin the firm
2.) What is the important starting point in developing a capacity plan?
Predicting the ability of suppliers to meet needs
Determining the effective capacity of a resource over some period of time.
Predicting the needs of customers
Understanding key components of the supply chain
3.) Which of the following is an input to the master production schedule (MPS)? Bill of materials The aggregate plan Exception report Inventory records file
4.) Which of the following is an input file necessary to run an MRP program? Planned-order schedules Bill of materials (BOM) file Exception reports Quality management report
5.) Which of the following forecasting methods is very dependent on selection of the right individuals who will judgmentally be used to actually generate the forecast? Simple moving average Time series analysis Delphi method Weighted moving average
6.) The main purpose of aggregate operations planning is to specify the optimal combination of which of the following?
Inventory on hand and financing costs for that inventory
Workforce levels and inventory on hand
The workforce level and the degree of automation
The strategic plan and the products available for sale
7.) Which of the following is an essential resource that flows through a hospital supply chain? Patients Medicine Doctors and Nurses Information
8.) In business forecasting, what is usually considered a short-term time period? Four weeks or less Six months or more Less than three months More than three months
9.) Which of the following is an input file necessary to run an MRP system? Planned order schedule Exception report Inventory records file Computer-aided-design files
10.) Which of the following is most closely related to the reason a firm might implement MRP?
So they can order the right parts
So they can order parts sufficient for immediate use
To assure appropriate quality levels
So they can insure that parts to arrive D. To assure appropriate quality levels
11.) Which of the following is one of the main purposes of a MRP system? Decrease labor requirements. Educate personnel in basic work rules. Determine the materials needed. Stimulate the work force.
12.) The text mentions several common approaches to use when developing a strategy to close a capacity gap (where utilization of a resource exceeds capacity available). Which of the following is among the common approaches mentioned? New construction Hire more employees Closing a related department Transferring capacity from other units
13.) Which of the following is a perpetual system for inventory management? Fixed-time period P model Fixed-order quantity First-in-first-out
14.) Which of the following is considered a pure production planning strategy? Stable workforce, variable work hours Variable workforce, stable work hours Lag demand Level playing field
15.) In conducting aggregate operations planning there are a number of required inputs. Which of the following are inputs considered most external to the firm?
Current physical capacity of the organization
Raw material availability and competitor’s behavior
Internal inventory levels and market demand
Subcontractor capacity and inventory levels
16.) In most cases, demand for products or services can be broken into several components. Which of the following is considered a component of demand? Future demand Cyclical elements Inconsistent demand Past demand
17.) Which of the following is an input to the master production schedule?
Prototype products from product development
Aggregate component schedule
Peg reports from factory records
Forecasts of customer demand
18.) What is the effect of the lack of synchronization among supply-chain members? Bullwhip effect Continuous replenishment Metcalf's Law Forward buying
19.) Which of the following is one of the categories of manufacturing inventory? Work-in-process Economic Order Inventory JIT Inventory Quality units
20.) Which is the most challenging kind of supply chain to manage according to Hau Lee? Risk-hedging Agile Efficient Erratic
21.) What is another name for the fixed-order quantity inventory model? Cycle counting model The ABC model Economic order quantity model Periodic replenishment mode
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NEW OPS 571 Complete Week 4
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OPS 571 Week 4 DQ 1
Why would subcontractors for a government project want their activities on the critical path? Under what conditions would they try to avoid being on the critical path?
OPS 571 Week 4 DQ 2
What was the most complex project that you have been involved in? Give examples of the following as they pertain to the project: the work breakdown structure, tasks, subtasks, and work package. Were you on the critical path? Did it have a good project manager?
OPS 571 Week 4 DQ 3
Watch the “Project Management” video in the Supply Chain Management Video Lecture Series.
OPS 571 Week 4 Learning Team Supply Chain Design Paper
Review the Riordan Manufacturing Virtual Organization.
Write a paper of no more than 1,400-words that includes the following:
• Determine Riordan’s manufacturing strategy (chase, level, or combination) and explain its benefits
• Create a process flow diagram for the electric fan supply chain
• Select two metrics to evaluate performance of the electric fan supply chain
• Describe the supplier relationship and the effects on the supply chain. As part of this consider the following:
o Type of relationship
o Supplier location, size of company, and financial stability
o Metrics used to measure supplier performance (on-time delivery, defects, etc)
o Supplier improvement strategies
• Describe how lean production principles may be used to maximize the efficiency and effectiveness of the electric fan supply chain process
• Select a business forecasting technique (qualitative or quantitative) for the electric fans and describe the forecasting process to be used at Riordan
• Create a sales forecast for electric fans using selected techniques
• Develop Aggregate Production Plan, Master Schedule, and Materials Requirement Plans for electric fans based off the sales forecast. Be sure to include the following:
o The determination of inventory requirements of the electric fans component parts and finished goods
o The selection of an appropriate inventory system (fixed order quantity, two bin method, etc.) to meet inventory requirements
Click the Assignment Files tab to submit your assignment.
Begin working on the Week Six assignment. In Week Six, you propose and implement new process design and supply chain processes for the manufacturing of Riordan’s electric fans.
OPS 571 Week 4 Quiz
1.) A work breakdown structure is
a hierarchy of tasks, subtasks, and work packages
a Cost and Performance tracking schedule
a structure that is incompatible with the Critical Path Method
a simple list of the activities making up a project
2.) The vertical axis on a Gantt chart is usually which of the following? Activities Time Cost Profit
3.) Which of the following identifies a key principle of Reengineering?
Organize around tasks.
Downsize (lay-off) workers and do the same amount of work as before.
Merge information-processing work into the real work that produces the information.
Capture information both at the source and where it is interpreted.
4.) At the onset, a project originates as which of the following? A Gantt chart A series of milestones Critical path method (CPM) A statement of work (SOW
5.) Consulting firms typically use which of the following techniques to plan and monitor the engagements of the firm or specific projects? CPM/PERT Qualitative forecasting Materials requirements planning (MRP) Quantitative layout
6.) A Responsibility Chart specifically identifies which of the following? Planning the tasks for a project Customer satisfaction Commitment to quality Level of inventory
7.)Which of the following would be the result of subdividing a project? Job orders Work events Job categories Tasks
8.) Which project progress technique includes the essential features of a project plan, budgeted cost of work scheduled and budgeted cost of work performed? Earned value management Critical path method Cost analysis Gantt chart
9.) An example of a graphic project report utilized within project management is: Project proposal Equipment and supplies chart Humphrey chart Cost and performance tracking schedule
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NEW OPS 571 Complete Week 5
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OPS 571 Week 5 DQ 1
“If line employees are required to work on quality improvement activities, their productivity will suffer.” Discuss.
OPS 571 Week 5 DQ 2
Is the goal of Six Sigma realistic for services such as Amazon?
OPS 571 Week 5 DQ 3
Watch the “Quality Management and Certificate” of the Supply Chain Management Video Lecture Series.
OPS 571 Week 5 Individual Project Management Recommendation
Review the Project Management email.
Write an email response in which you address the following points:
• Determine which project might be implemented and why (e.g. feasibility study, breakeven analysis, etc).
• Describe the five phases of a project
• Describe the key deliverables associated with the selected project(s).
Click the Assignment Files tab to submit your assignment.
OPS 571 Week 5 Learning Team Reflection
Discuss the following:
• What are TQM and ISO?
• How might TQM and ISO be used to improve an organization?
• What are the benefits and challenges each?
• What is the role of a Quality Control department in relation to either TQM or ISO?
Prepare a 350- to 1,050-word paper detailing the findings of your discussion.
Click the Assignment FIles tab to submit your assignment.
OPS 571 Week 5 Quiz
1.)Which is the international standard for quality management for automotive industry suppliers of production parts, materials, and services? AS 9000 TL 9000 QS 9000 AI 9000
2.) ISO 9000 is primarily concerned with what type of quality management standards?
Suppliers to the automotive or telecommunication industries
Business-to-business commerce
Environmental
Business-to-consumer transactions
3.) What is a reason that a company may pursue ISO-9000 certification?
Certification is required by most insurance agencies
Certification is required by the European Community to show that a firm has used appropriate standards
Certification provides a company with unlimited legal liability protection
Certification provides competitive advantage in the global markets for suppliers
4.) What form of ISO 9000-certification is the final requirement before a company may be registered and recorded as having achieved ISO 9000 status? Third party First party Second party Fourth party
5.) Who is responsible for performing the first-party certification audit for a supplier firm? Firm Suppliers Certifying agency Customer
6.) What is one analytical tool common to all quality improvement programs? Kaizen Pareto charts Continuous improvement Management by fact
7.) An opportunity flow diagram would best fit in which DMAIC category? Measure Define Analyze Improve
8.) What is the certification when a qualified national or international standards body or similar certifying agency audits and certifies that a company is ISO 9000-compliant? Fourth party First party Second party Third party
9.) A fishbone diagram might be found in which DMAIC category? Analyze Measure Define Improve
10.) What is the international quality management standard for quality management and assurance that is primarily concerned with quality of air, water, and soil? ISO 2000 ISO 14000 QS 9000 ISO 9000
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NEW OPS 571 Complete Week 6
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OPS 571 Week 6 DQ 1
“You don’t inspect quality into a product; you have to build it in.” Discuss the implications of this statement.
OPS 571 Week 6 DQ 2
Explain how a nonbottleneck can become a bottleneck.
OPS 571 Week 6 DQ 3
Watch the “Quality Movement” video in the Supply Chain Management Video Lecture Series.
OPS 571 Week 6 Learning Team Process Improvement Presentation
Write a paper which includes the following.
• Identify which ISO standards apply to Riordan Manufacturing
• Using the Six Sigma DMAIC process, develop a new process design for the production of the Riordan electric fans. Be sure to take advantage of any global opportunities available to Riordan, such as lower labor costs.
• Describe the bottlenecks that may occur in the new process.
• Identify three TQM tools that may be used for ongoing process improvement. Be sure to describe who will use the tool, when it will be used, and what interval and how it will lead to process improvement.
• A project plan including: A schedule including project goals, a schedule, roles and responsibilities and deliverables.
• An implementation plan, including a Gantt chart of the process design for the Riordan electric fans.
• No more than 1500 words.
• Consistent with APA format.
Click the Assignment Files tab to submit your assignment.
OPS 571 Week 6 Quiz
1.) Which of the following are examples of Goldratt’s Rules of Production Scheduling?
An hour saved at a bottleneck is a mirage
Nonbottlenecks govern throughput
Utilization and activation are the same
Balance flow, not capacity
2.) According to the theory of constraints which of the following can be a CCR? Product design An employee Factory layout A customer
3.) The Shingo approach to quality control depends on which of the following?
Use of statistically based approaches to quality control
Use of source inspection on 100% of the items produced
Extensive use of control charts
Use of a sophisticated method of acceptance sampling
4.) Statistical Process Control (SPC) and data from the actual process to statistically monitor the process over time are employed during which step of the DMAIC cycle? Define Control Improve Measure
5.) According to the theory of constraints, which of the following is an OPERATIONAL measurement that can be used to measure the firm's ability to make money? Operating revenue Unit cost Inventory Net Profit
6.) The DMAIC cycle of Six Sigma is similar to which of the following quality management topics? External benchmarking ISO 9000 SERQUAL Continuous improvement
7.) The Shingo system of quality control relies heavily on fail-safe procedures or devices called what? Checklists DPMO’s CTQs Poka-yokes
8.) Identifying critical-to-quality characteristics (CTQs) takes place in which step of the DMAIC methodology? Analyze Define Improve Measure
9.) According to the theory of constraints which of the following is a FINANCIAL measurement that can be used to measure the firm's ability to make money? Sales Cash flow Inventory Operating expenses
10.) Goldratt’s theory of constraints (TOC) could be restated using which of the following?
A system with constraints will not be able to achieve its goals
Any system is limited in achieving more of its goals by a very small number of constraints
A system constraint cannot be identified and thus cannot be improved
Continuous adjustments after a constraint problem is solved will cause more problems
11.) The idea that statistical methods of quality control, including six-sigma, does not prevent defects, is central to what alternative quality system? SQC methods Deming PDCA cycle DMAIC cycle Shingo System
12.) A bottleneck in a manufacturing process may be targeted and eliminated by employing which of the following?
Install more efficient equipment where capacity is less than the demand.
Increase labor equally throughout the system.
Increase the capacity of a nonbottleneck resource.
Increase the idle time of a capacity-constrained resource in the system.
13.) Which of the following is a focusing step of Dr. Eli Goldratt’s theory of constraints?
Do not modify a process after improvement of a constraint is achieved.
Isolate constraints to reduce the constraint’s capacity.
Align the whole system to support processes prior to the constraint.
Identify system constraints that prevent the system from achieving its goal.
14.) According to Goldratt, which of the following is defined as “any resource whose capacity is less than the demand placed on it”? Bottleneck resource Buffer resource Nonbottleneck resource Capacity-constrained resource
15.) According to the theory of constraints, which of the following would be included in the Throughput operational measurement?
Work in process
Finished goods
Goods sold
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NEW OPS 571 Week 1 DQ 1
How does the QFD approach help? What are some limitations of the QFD approach?
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NEW OPS 571 Week 1 DQ 2
Some suggest that customer expectation is the key to service success. Give an example from your own experience to support or refute this assertion.
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NEW OPS 571 Week 1 DQ 3
Could a service firm use a production-line approach or self-service design and still keep a high customer focus (personal attention)? Explain and support your answer with examples.
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NEW OPS 571 Week 1 Individual Process Design Matrix and Summary
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Complete the Process Design Matrix.
Write an executive summary identifying appropriate design approaches for a selected product and service.
• Pick one service with which you are familiar. Complete three to five line items such as production line, self-service, or personal attention approach, on the Process Design Matrix.
• Pick one product with which you are familiar. Complete three to five line items such as Job shop, batch, assembly line, or continuous flow approach, on the Process Design Matrix.
Required Elements:
• No more than 700 words
• Consistent with APA format
Submit Matrix with the Executive Summary
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UOP OPS 571 Week 1 Quiz
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1.) Poka-yoke is a Japanese term for a procedure that blocks an inevitable mistake from becoming what?
An unidentifiable waste
A service defect
A new process design flaw
A reason for over-production
2 .) For which key organizational functions are tasks and responsibilities identified for all the steps of the generic product development process?
marketing, operations, training, development
marketing, design, manufacturing, other
strengths, weaknesses, opportunities, threats
operations, quality, personnel, finance
3.) A service process design flowchart is referred to as a service blueprint to emphasize what?
The importance of process design
The impact of customer service
The impact of blueprints
The importance of system engineering
4.) Even though they use different models, both the Ritz-Carlton Hotel Group and Nordstrom Department Stores are known for what?
The personal attention they provide their customers
A self-service approach to customer service
Customer-facing employees who only talk to rich customers
Poor customer service
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UOP OPS 571 Week 2 DQ 1
Management may choose to build up capacity in anticipation of demand or in response to developing demand. Cite the advantages and disadvantages of both approaches.
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UOP OPS 571 Week 2 DQ 2
What are some major capacity considerations in a hospital? How do they differ from those of a factory?
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UOP OPS 571 Week 2 DQ 3
Explain how having more work-in-process inventory can improve the efficiency of a process. How can this be bad?
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