ops 4

Question 1

list & describe 6 steps of process analysis & improvement

Answer 1

1. identify opportunity
2. Define scope
3. document process
4. evaluate performance
5. redesign process
6. implement changes

Question 2

4 key core processes for identifying opportunities

Answer 2

1. supplier relationship
2. product development
3. order fulfilment
4. customer relationship

Question 3

Documenting the process has 4 ways

Answer 3

1. value stream mapping
2. flow chart
3. Swim lane flow chart
4. service blue print

Question 4

Value stream mapping

Answer 4

Created by team members
a visual process map from start to end

Question 5

Flow chart

Answer 5

a tool to trace the flow of information
through various steps of a proces

Question 6

swim lane flow chart

Answer 6

a visual that groups functional areas responsible for different sub processes into lanes

Question 7

service blueprint

Answer 7

a special flowchart of a service process that shows which steps have high customer contact

Question 8

data gathering techniques

Answer 8

time study
work sampling method
leaning curve analysis
proces chart

Question 9

time study

Answer 9

Timing elements of a process, determining the sample size, and setting a standard

Question 10

work sampling method

Answer 10

A technique that estimates the proportion of time spent by people or machines on different activities based on observations.

Question 11

leaning curve analysis

Answer 11

The relationship between processing time and the cumulative quantity of a product or service produced.

Question 12

Process Charts

Answer 12

An organized way to document all the activities performed by a person or group.

Question 13

redesign process 5 steps

Answer 13

what is being done
when is it being done
who is doing it
where is it being done
how is it being done
how well does it do

Question 14

prospecting